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Business Profile

Mailing Services

UPS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UPS delivered my package to the wrong address. I attempted to contact UPS several times and was unable to bypass their automated system. I tried to file a claim and they would not allow me to proceed. The "proof of delivery photo" is not even my residence. The item was deliberately delivered to the wrong address. I live in a white house with a green door. Per their delivery photo, they delivered this package to a brick house.

  • Initial Complaint

    Date:07/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package containing protein drinks. I tracked the package and it said that it was delivered at 5:02pm, but I never received a package. I attempted to contact ups, as well as Amazon in attempt to find the package, but I'm only getting a computer, which is unhelpful, and I'm told I don't meet the requirements to speak with a representative. I'm so confused and upset. Please help me.. Thank you.

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wed, Apr 19 at 2:06 PM I ********************************* has received an email that my package is ready for pick up at ******************** located at *********************************************************. Here is problem UPS driver has not been followed. He is only allowed to drop off any packages unless he or she trying to attempt 3 times and leave a note of each try to delivery. I was home all day and no body nor I have not seen UPS truck around my address nowhere near. So long statement short. I have seen 3 days back UPS truck on ******* st the same street I live on, but not Today to even trying delivery to my address. I feel that the UPS driver is playing game and changed my delivery pick up, therefor I feel that I was discriminated and I am gonna file a law suite against UPS company. It has been going on for the last 4 deliveries I had, so I am sick and tired of whatever UPS driver is plying games with. I have not changed the delivery address to drop off locations. Please don't call me. I am not excepting any apology, because I know it is on purpose to mess with me. I am NOT GONNA RECOMENDET UPS SERVICE TO ANYONE, ANYBODY NOR TO ANY COMPANY. I am very disappointed of UPS action against me, but that is the driver chose, nothing I can do about it. Tomorrow I am going to District court to file a civil law suite.

  • Initial Complaint

    Date:03/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hereon; this day of a March 15, 2023; this is hereby a civil litigation process is for UPS therefrom ******** I had received a certain package from an Adorama Camera customer service, an order no. ********; ******************** tracking no.1Z68R0R00346024966; after I had received; the package as a box was damaged, also my product an Order no. A2023031102440440038; ****** HS5 5"; was damaged; due to shipping, and negligent acts of the so stated parties as an officer for an Adorama, as well as a; ********************* (UPS) ******* causing; the product to lose a certain value; as a result of such action; the so stated parties herein this civil notification; as a legal claim must hereto; this civil notice plead a certain claim either affirming or denying the so stated cause or matter herein this legal notice, under a certain ****, as well as a Testimony of office of legal civil Jurisdiction; hereafter service of this legal civil cause or matter herein this legal notice ******* must within a 72 hrs. time frame after service hereof this legal notice; as a civil claim; you must as an official for the so stated parties, as well as submit pleading(s) as a filing therein the eFile Odyssey case no ********, and Adorama BBB case no.59204; plead; a certain claim as an affirmation; or in fact as a denial; so stating your pleading(s); as a claim; thereafter after a 72 hrs., time frame if you should fail to hereby respond hereto the so stated cause or matter herein this legal notice you as a person who as an official for the parties will hereby considered as a refusal to respond after the 72 hrs. time frame of service of this civil notice as in fact civil claim(s); as an answer; therefrom; any and all pleading(s); as a civil claim that is service by you as an official hereto this civil notice will hereby be denied and unaccepted pleadings as in fact claims; also any service or pleadings that hereby is service to myself must be service to myself ********************* email address **************************

UPS is NOT a BBB Accredited Business.

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