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Business Profile

Laboratory Testing

StarLab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10th Appx 10, a lab tech named VANESSSA from Star lab entered my home with her small grandchild to take blood work from me. Due to my compromising health challenges, this unprofessional act was CARELESS DISREGARD for my care and safety as a 86 year old. i view this as a form of ELDER ABUSE..I am restricted to my bed and my home. StarLab should be held accountable for compromising my care by bringing a guest to a clients home. I spoke with a manager at StarLab and i was simply advised" she is a contractor" . The company offered no remorse or resolution. This is the 2nd encounter with this tech, *******. The 1st was unpleasant due to her negative interaction with my caregiver. I was assured she would not return, yet she did on July 10th. Please address. .

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I had a Urine culture test did in June new test e ** sec to fax to them need faxed like this message told me from rn Hello ******,If you went to Start Lab for urine culture please have them fax the result to our office, **************.Kind regards,*****,RN if can fax to that fax number I love it

StarLab is NOT a BBB Accredited Business.

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