Business ProfileforKeith Haring Store

I purchased t shirts from the online store. The picture of the t shirts provided led me to. It these shirts for my daughter. When the order finally arrived, the t shirts were not as pictures. They were jersey material and distorted the graphic on the shirt. The inside of the shirt is a different color than the outside and that is not was is depicted in the pictures provided of the shirts. The one actual t shirt I received had an iron on of the graphic that is about the size of a letter size paper. The quality of the shirts and the graphic looked like someone had made the shirts in their home. I purchased the shirts on 9/26/23. It was a total of 5 shirts for $83.75. I emailed the customer service on 10/3/23 because there had not been any update on my order shipping. I sent an email on 10/5/23 after receiving the items to let them know that the shirts did not match what is listed on line. On 10/6/23, they replied asking for pictures of the shirts so they could better assist me. I sent an email with the pictures and an explanation of what was not satisfactory on 10/7/23. I emailed again on 10/18/23 since there was no response. I sent another email on 10/24/23. On 10/24/23, they responded again that they needed the pictures. I resent the pictures on 10/25/23 with why I was asking for a refund on the items. On 10/30/23, I received an email to provide feedback on my recent ticket with them. I responded on 11/14/23 stating that I was extremely dissatisfied with the amount of time it was taking to get a response and that I would like a refund. On 11/15/23, they responded stating that they would not provide a refund but would give me $10 discount. On 11/16/23 I responded back that I would be contacting the BBB and would not be shopping on their site again.