ComplaintsforChoo-Choo Works Inc.
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 8, 2022 I took my grandson to the choo choo works- Hobby shop to buy him a train, my grandson chose a train with an old box but the owner-salesman told me it was new.The next day I asked my daughter if my grandson was happy with the train, she told me it didnt work well. I drove an hour to her house and indeed, the train only works for at the most a minute then the wheels start falling apart, not completely but they get loose while rolling, then they have to be putting together again for the train to work for few more seconds. On July 11th I took the train to the store to at least get it fixed. The owner saw me coming with the box and he come out to me with an attitude asking me whats up I said the train is not working properly, he responded, well if you want to get it fix, you have to pay I told him I wasnt going to pay for something broken that he sold me a couple days ago, he then said then you are stupid for buying something broken I said that I will make a complaint, he got close to me and shouts do you know who Im, Im a police officer so get the f*** out of my store and he kept shouting the next time bring someone smart to talk to me.After I left his store, I went to the police station to make a complaint, the report was made but they told me, its a civil matter.Business response
08/30/2022
That isn't possible no talks like that to anyone and if it's used we tell the customers. I have a lot of old new stock which means it's old but either never been run or in a c9 which is excellent condition. And usually if there is an issue customers call and get a response. if they don't call and let us know, then it is assumed the customer has damaged the item. People scam and try to on a regular basis unfortunately. And if it was brought to our attention it gets handled this is a specific hobby and there are no returns states that in the bottom of my reciepts which the customers sign.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.