Customer ReviewsforToyota of Fox Lake

Our purchase experience started off well but didnt end that way. We were lied to during the purchase and the dealership had no intention of honoring their promise. We had to contact Toyota ************* to make them follow through with their word. The people at corporate easily realized the problem and made the dealership give us what we paid for. If you decide to deal with them you may want to remember corporate is out there. We love our Toyotas but we will never buy from this dealership again.

The dealer tell every buyer the pro pack came will the vehicle cant be remove but didnt tell you it cost you a thousand of thousands buck and Financial Man will not tell you it cost you for the pro pack until when you got house to go over the Financial statement and they will not cancel it i think we should report it to city

The online/web photo and price of a used ****************************************** is misrepresented. The online photo of the truck was a stock photo and not of the truck they intended to sell. When I visted the dealership on 12/26/2023 to look at the truck the salesman stated that they haven't detailed the truck yet and he was not sure what needed to be done with the decals on the truck?The truck seemed to be in good shape but there were extensive decals all over the body of the truck from a prior business. When I asked what the dealership was going to do about the decals the salesman said that he talked to his boss and stated that they would have to charge me more if they had to remove the decals! He then added that possibly I could remove them or maybe I know a guy that could? Simply stated, the picture of the truck is not what is represented and there will be an additional cost above the listed web price to rectify the removal of the decals. Thank God for prior Yelp and the Better Business Bureau reviews! After reviewing Yelp and BBB comments, I felt compelled to write this. In the distant past I had purchsed a car and later a truck from this dealership with no questionable issues. Something has changed and I do not intend to do busness with them any longer.

Went there today for a used car. to my surprise price was up by ***** above the advertised price, that consist of accessories certification, vin etch and destination. I told the manager that we should be talking about the advertised price plus the usually the tax, registration and documentation fees. He said that's not true. I said how about the **** APR rate that Toyota is offering and he said he is not aware of but it is 8.9, No clue of the current APR??? I had 3 purchases in that place all brand new over the years and always had good experience. I commend ***** for he is really trying to sell me the car, but then manager??? No clue what's going on.... better find another job sir you don't DO A GOOD JOB. Is this a new management.... worst experience in my buying life. I told them that there are other dealership around the area, which I did. Advertised price, I ask the APR they know what's current, I ask if they honor advertised $$$$ off form other dealership with ****** or more, we'll match it was the answer without hesitation. What else can you ask for, run me a paper work and boom done in 1 1/2 hrs, walking out with a brand used car, ha ha ha... Toyota ******** I came back and you did not treated me well, sorry I would not come back...

What a change. Terrible customer service recently. Bought 3 cars in one year there. They would not repair a part on our sons Prius- a simple roof part that I had replaced at a shop in Richmond for $60.00. The first manager told me he would investigate and get back to me. Never did Two days later, a second manager said I had too much time on my hands. Whatever. Cicero Avenue has come to ********. Tread very carefully if you deal with Fox Lake Toyota

Update this place literally held my hand so I'd give them a 5 star review. Sorry to say they deserve 0 stars.For one the car I was looking at was priced 8k online. They jacked it up 50%.They gave me a run around and I really need the car so I signed it all and figured out they crossed me a day later.Second thing the tire light was on. **** said they checked the tired and all was fine. They didn't know why it went on.Few days later at a tire place it turned out there was a huge s**** in one if tires.Third thing they put a sticker oil change at 116k. My oil lamp started flashing at 114k.Turned out there was literally no oil in engine. The very tip of oil stick. And super dirty.There were few other issues but these 3 are terrible.You can have your pick here. This place is either extremely fraudulent extremely incompetent or extremely fraudulent and incompetent

I purchased a car the beginning of July.. I was notified when purchasing the car that they were going to be looking at it, as the ** was not working. Start of the conversation, if something major was wrong with the car they were not going to sell it to me. Well end of sale, they come back and stated they don't know what is wrong with it and bring it back to be serviced and they were going to fix it.After 2 weeks, I still do not have the vehicle. It needed several parts that were needed to be ordered. I never received communication about the vehicle, it was moved to another dealership twice to be fixed, never notified. I would call for an update and would never get a sold answer from the service department or the *** the ** never even called back. The communication is awful and I would never recommend buying a car from there.They felt they were helpful by giving me a loner car and it would make it all better for everything, try being upfront and transparent and not like calling for an update is an inconvenience.

DO NOT, I REPEAT, DO NOT BUY FROM TOYOTA OF FOX LAKE!!! This dealership has VERY DECEPTIVE business practices. I drove 90 minutes with my daughter to look at a used car advertised on their website. We arrived, did a test drive and were ready to buy her first car on the spot. We sat down to talk price and I made an offer for the car. The sales person went to speak to the manager and we waited. After a few minutes the sales manager came back and presented the paper work and the the price of the car went up by more than $5K. The price went up by 1/3 of the price of the car advertised on the website. He explained the additional costs were for vin etching ($300) and a protection plan ($5K). I politely declined both and he told me that I could not decline these additions, the dealership required they be purchased. WHAT??? I told him that if the costs are not optional that they should be included in the advertised price of the car. I told him the dealership was practicing false advertising, which is illegal. The sales manager became visibly angry and told me that people in ******** like to pay these additional costs to ensure that their cars are protected and that people from the town I traveled from must not understand that. I couldn't believe the tone and disrespect the sales manager showed me and my daughter in that moment. UNBELIEVABLE! And then, during our 90-minute drive home when we went to read the fine print on the website we saw that the price of the car on the website went up by $5K. Interesting, don't you think! Like I said, false advertising. I was ready to pay cash on the spot for my daughter's first car and instead we were treated in a way I have never experienced before. Without question, the worst potential car buying experience in my life. Toyota should shut this dealership down for its shady business practices and the way they treat customers. I will NEVER recommend this dealership to anyone. NEVER!

Good people, great inventory. Took a chance on a vehicle from a dealer and was pleased with the whole process..

Awful place of business. Would not recommend salesman ************ to my worst enemy! Still can't get ahold of him, despite calling every day regarding an urgent issue caused by the dealership.