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          Do Right Rooter Sewer and Drain Specialist has 1 locations, listed below.

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            Business ProfileDo Right Rooter Sewer and Drain Specialist

            Plumber

            Contact Information

            4615 S Harlem Ave Fl 2

            Forest View, IL 60402-4252

            Visit Website
            (708) 484-2600

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            4615 S Harlem Ave Fl 2, Forest View, IL 60402-4252
            BBB File Opened:
            4/10/2017
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Type of Entity:
            Sole Proprietorship
            Business Management
            • John Cooper, Owner
            Contact Information

            Principal

            • John Cooper, Owner

            Customer Contact

            • Victoria Ridley, Office Administrator
            Additional Contact Information

            Fax Numbers

            • (708) 484-8840
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The original work to my property was scheduled to start January 25th 2022. Do Right rooter came out multiple times to do work on my property due to an issue I had with water backing up in my home. After almost a month of them struggling to fix my plumbing issue they "fixed" my plumbing issue in the middle of February 2022. In February of 2023 I began to have plumbing issues again. Due to the cleanout they installed being at almost a 45 degree angle instead of standing straight up I was led to believe that the issue was due to them not installing the fix to my line properly. After they did some digging and investigation (This would be 3rd or 4th time of them fixing their own mistake) they dug down and saw that the cleanout connection was just loose and was not to blame for my backup. They informed me my issue was due to a belly in the pipe by my parkway. I did not believe them so I called multiple other companies to investigate and assess the situation. Multiple companies informed my my issue was not in the parkway like Do Right stated. They are either not very knowledgeable or trying to scam me for money. My main issue and the reason I am asking for a refund from them is because it was determined by two other plumbing companies that Do Right Rooter disconnected my main sewer line when repairing it therefore sewage water was just pouring into my front yard 8ft underground. I showed them video and documentation that shows they eliminated a wye incorrectly and it also showed it in the camera and was told I was wrong by them and that it was impossible. I proceeded to go with another company to get my situation fixed. Once they began to dig it was 100% correct. Do Right rooter did not fix my issue, but instead made it worse by eliminating my main sewer line. They refuse to get back to me on my concerns and are pretending to care, but then proceeding to ignore me. I believe it is unjust I paid them $5000+ to instead fix my line completely eliminate my sewer line.
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Javier S

            03/23/2023

            Contracted Do Right to assess and fix a sewer line issue I had on my property. We were having water back up into the home in January of 2022 and needed the issue fixed . The Owner came out to assess the issue and informed me I had a belly in my line that needed to be fixed. During this time it was snowy and cold and I asked if the work could be done during the frigid weather, if not, we could ration water be careful and wait until the weather was better. I was assured it would not be a problem and it was immediately a problem. A few days later they came with shovels and tried to dig for about an hr. and got nowhere. They gave up and came back the next day with a jackhammer to help break up the ground. It took them a week to get the job done. Before backfilling they did not verify that the issue was fixed and almost immediately they had to come back and dig again due to not doing the job correct. After digging up the hole again we got some snow in the area and they proceeded to leave the hole open, sewer pipe broken, with the water line right next to it exposed for over a week with ZERO communication. After about a whole month of work for a 1-2 day job they finished and tried charging me more because it took so long which wasn't my fault but theirs. They always send different people and one of their employees would show up intoxicated (well known according to other employees). Recently came back March '23 due to not installing the cleanout properly. This is the 3rd time they have had to fix their mistake and I am still having problems. I have had another company out and they have told me that they have eliminated my main line when they repaired what they thought was my main line instead of an old inactive line. I have proof and they refuse to admit it! I am now out $5000 I have to have someone else fix an issue caused by Do Right because these amateurs do not want to admit they made a mistake. STAY AWAY! The most unprofessional company I have ever worked with.
            Read 1 More Customer Review

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