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Business Profile

Telecommunication Equipment

Mid Century Telephone Cooperative, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into our current house 7.5 years ago. We were told by Mid-Century that we would have fiber internet in 7 years. When we callled recently we were told that they had no plans on giving us fiber internet. They have ran the cable to all the neighbors I turned in a complaint to the BBB approximately 3 years ago, and when they came out then they said we would have it in the fall of 2023. Now our neighbors have it and they are refusing to hook us up.

    Customer Answer

    Date: 05/29/2024

    Got called yesterday was told I would be hooked up in 3 weeks. If true this complaint will be resolved.

    Business Response

    Date: 06/14/2024

    Please see attached response letter.

    This letter is in response to the concerns Better Business Bureau (BBB) received from *****
    ******* regarding service issues with Mid Century Telephone Cooperative.

    On May 28, 2024, A Mid Century Telephone Cooperative representative spoke with Mr. *******,
    listened to his concerns, and informed him it was concluded his location could be added to one
    of our current projects. Mr. ******* was also told he is now scheduled to get fiber within the next
    month. The site survey was completed on June 13, 2024 and Mr. ******* was informed at that
    time the drop to his home would be buried within the next two weeks. A representative will then
    contact Mr. ******* to schedule Fiber installation to his home.

    I hope this information provides the information you need for this matter. As you can see from
    our response, we have worked with Mr. ******* to resolve this issue and he will have Fiber
    installed in his home soon.

    Please do not hesitate to call me with any questions.

    Best regards,


    ***** ** ********* ***
    Chief Executive Officer

Mid Century Telephone Cooperative, Inc. is NOT a BBB Accredited Business.

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