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Business Profile

Property Management

State Realty Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2022 I informed company of sewage backing up into the basement of our rented single family home the issues has persisted approx 1.5 years in this time me and my spouse have developed gi issues and migranes related to the sewage entering and leaving our home, the foundation is crumbling and the company doesn't fix anything and becomes argumentative when attempting to get authorization for a 3rd party to receive authorization to service the home at my own expense. In lieu of court proced8ngs I would request reimbursement for 50% of the rent I have payed in my time here as the space is air-conditioned and not excluded from habitability through the lease or local state and federal laws/ordinences.

    Business Response

    Date: 05/22/2024

    State Realty is not responding to this complaint due to the possibility of a lawsuit.

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Large tree branch fell from a tree on landlords property which in turn totalled our car. They claimed it wasn't on their property and therefore had no reason to pay for fixing our car. Tree is obviously on landlords property, they in turn evicted us as a result.

    Business Response

    Date: 04/05/2023

    At the end of September 2022, ******** *** ****** ********
    reported that a branch fell from a tree during a storm and broke the window on
    their car.  They asked for a free month’s
    rent so they could pay their insurance deductible.  The owner kindly agreed, even though the tree
    does not belong to this owner, and October’s rent was waived.  For several weeks following this incident, they
    continuously called and emailed asking and demanding that the owner take down
    the tree so that this type of incident would not occur again.  We explained numerous times, in depth, that
    the owner said this is not his tree and that it is the neighbor’s tree so he
    would not be able to remove the tree.  On
    November 15, 2022, the Schrauth’s gave a 30 Notice stating they would be out by
    the end of the year.  They failed to pay December’s
    rent and a Process Server was hired to issue a 5 Day Notice.  The 5 Day Notice was served on December 18,
    2022.  On December 19, 2022, the tenants
    were on our recorder stating they could pay half the rent now and half of it
    later (no dates were given).  On December
    21, 2022, the tenants were on the recorder stating they would pay half on
    Saturday, December 24, 2022, and “if we were nice” they would pay the remainder
    in two weeks.  On December 29, 2022, the
    tenants were on the recorder stating they would be out by the end of January.  No payments were received and on December 30,
    2022, the eviction papers were filed with the court.  A trial was set for March 14, 2023, and
    possession was awarded to State Realty on April 5, 2023.  

    Customer Answer

    Date: 04/07/2023

    ********** ********



    I am rejecting this response because:



    Many many people have agreed with us that the tree is on the rental property.  We have asked ALL the neighbors and all said that the tree is on the landlords property and not theirs. Plus we sent the note around the first of December.  Our lawyer said that we could stay at the property until the judge gave us the eviction date. State Realty then shut power off on us for the last two weeks we were there, knowing full well that we were still there. And WE DID NOT ASK FOR THE DEDUCTIBLE OF $500.00, landlord offered it to us. Like a fool we accepted it.



    **********

    ******** ********

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I helped my uncle look for an apartment because he initially wanted to move out and I wanted my space in my house. After he visited his doctor they advised him he couldn’t live alone and the apartment company refuses to give his deposit back. I informed them and they said they would contact their owner to get his deposit back and now they will not answer calls or return his money. I have saw several complaints on google about this company and I will be one as well.

    Business Response

    Date: 03/16/2023

    We have talked to the owner, and he has agreed to refund the security deposit.  It has been returned today.

    Business Response

    Date: 03/16/2023

    We have talked to the owner, and he has agreed to refund the security deposit.  It has been returned today.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sewage backed up and flooded all the floors and my toilet isn't usable I am not able to use any water due to the flooding. I contacted State realty and let them know the state of my emergency they told me they would try to contact the company that they like to use to fix the issue and he said he didn't text him back so I would have to wait until the next day to get running water. I informed him that there are plenty of 24-hour services that could remedy this issue and give me and my three children one of them being a sick infant running water that we need and a bathroom to use. He stated that they try to use a couple of those type of companies before and they didn't fix the issue and sometimes they made it worse so I will have to wait until the next day so he can use who he wants to use. Running water and a usable toilet is essential in a home. When I brought this up he said unfortunately you're just going to have to wait. This is outrageous and now I have three people that need to use the bathroom but can't and a sick baby that I can't even make a bottle for. Absolutely unacceptable when this company is paid by the owner to take care of these type of issues and take them seriously especially essential needs for living.

    Business Response

    Date: 11/18/2022

    This was an afterhours phone call received at 6:00 pm.  The sewer company was there before 9:00 am
    the next morning and resolved by 10:00 am.  The problem was resolved within 24 hours.  The sewer company also informed me that
    everything in the apartment was dry and there was no reason she could not run
    the water. 

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the resident who lives in the duplex next to the lady who filed a complaint on 07/09/2020. I have lived hear for 5 years. And I understand why the tenant that filed a complaint on 07/13/22 cursed them out. I have a solid work and rent background. I will start with how they do not keep up with the property. It took 4 years for them to finally put my downspout on. There are are 2 dead trees that drop huge branches every time it storms and have even bent the neighbors fence. The other trees need trimmed, branches fall on our cars. There is a pile of branches in 2 locations that are infested with animals including snakes that need to be removed. When you call they are rude and say they'll check on it but never do. ****** and **** talk to you like ****, and get made when you talk to them like they talk to you. Their responses to these complaints are a joke. The house has mold growing on it. The bathroom walls are collapsing from the water in the shower and their solution is to caulk around the mess. I have to turn the water on and let it run for 5 min. then turn it off and let the water heat up so I can take a 5 min shower. I have called several times about water leaking from around the water heater and furnace area. The glass on my screen door falls off and you can't open it on nice days. The back door and screen door is falling apart. There is a pond on my front porch every time it rains because the cement is trashed. The boards around my front door is dry rotted and falling apart as well as the windows. They added on motion light but it is still crazy dark going to the carport. I could go on and on; but they are right, they tell you you can move if you don't like it. I put my rent in their mail slot because there is no way to speak to someone when you drop off your rent. And they magically lose it then call you a month later and tell you you owe fees. IF if could go in and get a receipt when I drop my rent off we would have this problem! I HAVE SO MUCH MORE!

    Business Response

    Date: 08/25/2022

    Tell us why here...We have taken the tenant’s concerns to the owner of the
    property.  He has been contemplating a
    total rehab of the unit for a while now and he feels this is the time to do it.

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