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Business Profile

Auto Services

Subaru Evergreen Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealer did NOT describe condition of vehicle. Purchase would have been negated IF terms were to have been discussed, involved, spoken in word and plain languae. Saleslady may and could have rectified the issue, made to wait until Monday.

    Business Response

    Date: 10/01/2024

    Our customer test drove the vehicle prior to making the decision of purchasing the car. The vehicle concerns are showing ***** minutes after the car is driven and were not found during the test drive of the vehicle due to the nature that the test drive was not more than ****************************************************** our service department and our tech is working on the solution to the concerns on the customers car. In the meantime, we have provided complimentary transportation to the customer in the means of a loaner car while we find a solution. 

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21426429

    I am rejecting this response because:
    To: General Manager at Subaru

    I hope this message finds you well. I am writing to formally reject the offer presented by Subaru Evergreen Park in relation to the vehicle I purchased ***** Escape 2018).

    After careful consideration and review of the terms outlined in the offer, I regret to inform you that I find the offer to be unfair and not reflective of my expectations or needs as a consumer. Despite my sincere interest in entering into a mutually beneficial agreement, I am unable to accept the terms as they currently stand.

    I would like to highlight some specific areas of concern that have led to my decision to reject the offer:

    Compensation Offer: I find it unreasonable and unjustifiable that Subaru Evergreen Park is offering only the down payment of $3000.00 that I gave when purchasing the vehicle. Given the issues I have encountered with the vehicle, I believe a more equitable compensation is warranted.

    Terms and Conditions: The terms and conditions outlined in the offer are ****** restrictive and do not provide adequate flexibility or protection for me as the buyer. I am concerned about the lack of clarity regarding my rights and responsibilities.

    Lack of Transparency: There appears to be a lack of transparency regarding additional fees and charges associated with the purchase, which is concerning. I believe full disclosure of all costs is essential for informed decision-making.

    Customer Service: Throughout the negotiation process, I have encountered a lack of responsiveness and professionalism from your sales team, which has contributed to my overall dissatisfaction. I believe that better communication and customer service practices are necessary to address consumer concerns effectively.

    Given these concerns, I am left with no choice but to decline the offer presented by Subaru Evergreen Park. I trust that you will understand my position and reconsider the offer to include adequate compensation for the issues I have experienced with the vehicle.

    I remain open to revisiting negotiations if there is an opportunity to address the issues raised and reach a fair and equitable resolution. However, until such time, I must respectfully decline the offer.

    I am requesting reimbursement for the total amount of $6,235.00, which includes all payments made for a vehicle that was not functioning properly at the time of purchase. As a consumer, I believe it is important to uphold principles of fairness and accountability.

    Thank you for your attention to this matter. I appreciate your understanding and cooperation.

    Sincerely,

    *******************************
    s back to dealer due to the same reason. Car was not picking up and light came up again and transmission default. Again after few weeks I was called again and that the vehicle was ready and to pick up. Picked up the vehicle and drove it for about 20 minutes when I had to turn back due to the same transmission default. **** stated he will have it checked again. He calls me the next day ****, that need to come and drive the call with ***** with because they were not getting the erro of transmission default when they drive it. So I had to come down and drive the vehicle with ***** with me. Of the course the light came up again. They kept the car again.I just got a text from *** (new manager) that the vehicle was ready and that I need to sign the documents to get the car. As I am reading the documents of services they went thru my warranty I had purchase for my vehicle without my consent. They have made fraud. I don't think is fair they take advantage of women.

    Business Response

    Date: 04/02/2024

    please see attached

    Business Response

    Date: 01/07/2025

    Due to this manager no longer being here, I would like to try and rectify any issue. Please contact me at ********************************************************************************************************************************************************************* or my direct phone number ************
    ****** B. *****
    General Manager
    *************************

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