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Business Profile

Eyebrow Threading

Brows and Botox Med Spa & Permanent Makeup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a $200 cancellation fee by this business despite canceling my appointment in good faith. I originally scheduled an appointment for July 18, 2025, at 11:00am. On July 16, 2025, I called approximately 49 hours before the scheduled time and couldnt get through. I followed up with an email. I was a first-time client, had never received services from this provider, and canceled due to a work emergency.I was charged a $200 late cancellation fee for not canceling 48 hours in advance.When I reached out to explain, the business owner refused to waive the fee and told me I was banned from booking in the future. After I posted a fair, honest review, she responded dismissively and attempted to frame her position as policy-based, despite offering no flexibility or acknowledgment of the circumstances. She later said she would refund the fee if I could provide a call log, but I was unable to retrieve the record due to using a work phone.I have filed a dispute with my credit card company, as no service was rendered and I believe the charge is excessive and unfair, especially for a new client acting in good faith.?Desired Resolution:I am requesting a full refund of the $200 cancellation fee and that the business be advised to use clearer, more transparent, and more reasonable cancellation policiesparticularly for new clients. I also request that they respond professionally and fairly to client concerns in the future.

    Business Response

    Date: 07/17/2025

    This new client did not leave me a voicemail or any call of her calling me to cancel the appointment. When I requested proof she said she didnt have any. I use the square app and  every person who makes an appointment had to pay a fee if the appointment is cancelled within 48 hours of the appointment. She has harassed and bullied me so I have refunded her and kindly ask that she not make an appointment in the future if she does not like my cancellation policy. I refunded her this morning at 850am. 

    Customer Answer

    Date: 07/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

Brows and Botox Med Spa & Permanent Makeup is NOT a BBB Accredited Business.

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