Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased 2017 ford Taurus police addition I started having problems soon as I drove it off the lot it shuts down while your driving it while it in motion it stopped in front of an 18 wheeler it been in the shop 22 times I asked for the service records they don't have any it's a scam pure and simple he put the car off on me because I was black and he knew he could get away with it please help

  

  Business Response

  Date: 09/01/2022

  We are sorry to hear any customer of ours being dissatisfied with their purchase.  Mr. ****** notified us of a chattering issue with his vehicle after his purchase so we brought it in and fixed it at no charge.  It has been driven over 5000 miles since purchased in January.  We gave an option to trade it in a month or so ago.  We even held a vehicle for 3 weeks for him.  He never came to get it so it was sold.  

  Customer Answer

  Date: 09/06/2022

   I am rejecting this response because:
  

  I have been working *** ***** who has not been willing to trade my car. The car he promised me was reliable when I purchased it. The finance company says they will work with me to get out of this car if the dealership will help me trade in on something more reliable. There is something serious with this car's wiring. This car has not worked right since I bought it and has been parked for months because it doesnt run.  They arent standing by their promises to make this right. 

  Mr. ***** says I am required to bring $3500 cash to trade.  However, my finance company says I do not need to put $3500 down. 

  I want to trade this car as soon as possible with no problems. Please let me know who I can work with there to get this done. 

  Customer Answer

  Date: 09/11/2022

   I am rejecting this response because:
  This business could of put in a different vehicle several but they refused even the finance company advised them theat they would but they didn't do why should I believe them now what imma do about my pain and suffering I have been without a car for five months I had to pay for rides to and from two jobs then the finance company was threatening to revoke the loan because I was unable to pay because my car wasn't working I want them to pay the financing for the vehicle 14,579 they sold me lemon that's the only they can make it rite they didn't care they used because of my skin color and that's not rite they should pay yeah they will lie to and say will help trade into another vehicle but when I go over it's always the same outcome we don't have a vehicle to put you in and I'm tired of setting thru disappointment after disappointment the dealership needs to face some responsibility to this time please and thank you
  
  

  Customer Answer

  Date: 09/13/2022

  Consumer called BBB and stated he called the company yesterday and spoke with *** ***** about getting an appointment to trade the car.  Consumer stated ***** said the owner would not trade the car if it was the last thing he ever did. 

   

  Consumer says he is dissatisfied at this time and wants the car traded. 

  

  Business Response

  Date: 09/15/2022

  Mr ****** bought the vehicle in January.  We spent thousands to replace the transmission for him in April at no charge even though it had no warranty. We did this because we felt it was the right thing to do and that its the way we wanted him to feel about this company.  In July he stated that it had the same problem.  We had it diagnosed at no charge and found an engine code that one of his coils was arcing.  This is considered a regular maintenance issue.  However, we replaced the coils and plugs for him at no charge as he stated financial difficulty at the time.  We also found his air conditioner to be blowing hot and repaired it as well in good faith.  He stated dissatisfaction with his vehicle needing these repairs/maintenance in just 6 months so in order to satisfy Mr ****** we tried to trade him out of the vehicle.  After discounting the new vehicle over $2600 (below our cost at this figure) we still found that due to the loan to value limits of his approval, there was still a $3200 deficit needed to complete the transaction.  Mr ****** stated that he had $1500 available and needed 2 weeks to come up with the balance. We waited 3 weeks for Mr Horton to save up the needed funds but never heard from him. 

  After responding to the first complaint, we received a review from Mr ****** as follows :  (copied and pasted from Google)

  "Lemon automotive is
  the worst dealership ever very racist they like to take advantage of people
  based on there skin color they won't help the salesman *** I'm surprised nobody
  ain't hurt him he lies so much sold me a 2017 ford Taurus had six months been
  in shop all six months got me stuck with a car loan and a car that won't work
  stop in the middle of traffic those guys will scam I'm sharing this hoping it
  will help someone don't glo to this dealership"

  Considering that the vehicle has been driven over 5000 miles since purchased, there is no warranty, and the fact that Mr Horton has referred to us as as racists and insinuating violence may be warranted, we feel that there is no obligation to this customer nor any resolve at this time or in the future that would be satisfactory to both parties.