Complaints

This profile includes complaints for King Transmission Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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King Transmission Company has 4 locations, listed below.

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  King Transmission Company

  180 W Grand Ave Elmhurst, IL 60126

• 

  King Transmission Company

  4152 W. Grand Avenue Chicago, IL 60651-1803

• 

  King Transmission Company

  4152 W Grand Ave Chicago, IL 60651

• 

  King Transmission Company

  180 W. Grand Ave. Elmhurst, IL 60126-1105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for a rear diff , it was completed and I was told to pick it up. I arrived to find the managers ******* and ****** casually smoking cigarettes inside the office where customers. Im allergic, I inspected my truck.battery dead. I got a jump and left. I pulled over for gas and noticed that my truck wouldnt shut off, despite removing key from ignition. I called to report this, I was told by their staff that they didnt touch the front end and they werent responsible. I explained that my truck certainly didnt have this issue prior to their repair attempts. I brought the truck back and they trouble shot outside the shop in the lot. They finally agreed to accept the vehicle back into the shop to fix the problem. The manager rich, after I spoke with him and explained that they had a duty to return my vehicle in working order walked up to me smoking a cigarette and says give me the key then and snatched it out of my hand quite aggressively, Im ex military, US Army Infantry and after that I had a career in private sector law enforcement, I can take it. I suffer from PTSD. After tolerating the managers rudeness I left. I informed the owner of my vehicle what happened and how they had treated me. They treated her quite differently, the owner is a white female American German dual citizen, I have brown skin and look obviously Hispanic. Everything I said to the managers rich and ****** was followed by ***, I.e, yes sir, no sir. I was appalled to hear from the owner that the two managers said I was quite rude and aggressive, they lied. My experience with this shop is solely negative, and Im saddened by their lack of professionalism, their treatment of minorities, their dereliction of duty. Id like to add that I asked to speak with the owners of the company several times during my dealings with rich and ******, they denied me, stating they werent present, while other employees told me they were upstairs. They lost our business time and money.

  Business Response

  Date: 03/21/2024

  The engine not shutting off had nothing to do with the work we performed on the customers vehicle. After sending the vehicle to a third party, we learned that the problem was a faulty airbag module which we never touched, nor worked on. Out of good faith, we spent almost $500 to repair customers vehicle at no additional cost to the customer. The owner had the vehicle picked up from our shop. As far as we know the owner of the vehicle is satisfied and we consider this case closed.Our work is covered under warranty if there are any future issues. Thank you.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  King Transmission Company is not what it used to be. I brought my vehicle to them the evening of 1/15/24 for diagnosing. The problems were hard shift from 1st to 2nd, a very loud groaning sound in 4x4 that would quiet down in 2wd but not completely. On Tuesday 1/16 I was told that the drum on the transmission was going out and the front differential had problems. To resolve this, king recommended a transmission rebuild and possibly a new front differential depending on the condition once they got it apart. On Friday 1/19/24 I picked the vehicle up. Immediately driving out of the lot I noticed the hard shift was not remedied. This was the first red flag. On the drive home I quickly noticed that nothing had been resolved. The 4x4 still had the horrible sound coming from the front end of the car, and 2wd was still emitting noise as well. I called King back to inform them of my problems. They reluctantly told me to bring the car back in on Monday 1/22, said they would check it over even though they knew nothing was wrong. Monday comes and I went on a test drive with a mechanic. He said that it sounded similar to his truck, and that everything was normal. They still would look it over and I could pick up later in the day. I finally received a call at 6am on Thursday 1/25 that my car had been fixed and that I could pick it up. I was told something was wrong in the differential THEY had replaced, but that they took care of it. This is not true. The vehicle is still displaying all the problems I initially brought it in for. I tried to give king many chances, but it seems all they did was take $3500 from me without any resolution to the problems with my vehicle.

  Business Response

  Date: 01/29/2024

  We have a completely different view of what transpired. To the best of our knowledge,the customer's vehicle was working properly when he picked it up. If this not the case, we need him to bring it back to us so we can take a look at it.
  
  Please note that we have tried to contact the customer numerous times to discuss this and we have not heard from him since he picked up his vehicle.
  
  We warranty all of our work and if there is a problem we will make it right.
  
  We hope to hear back from the customer soon and look at his vehicle. Thank you.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21200323
  
  I am rejecting this response because:

  I gave King a second chance to look over the vehicle. I picked up the vehicle displaying the same exact symptoms as the first time I brought it to them. If they believe the truck to be in working order I question why they though it needed a new transmission and front differential in the first place. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/06/2024

  Our vehicle warranty works on the basis that the customer will present the vehicle to us to be fixed properly. We reached out to **************** several times but he has not answered, nor returned our telephone calls. If he simply brings the vehicle back to us, we will inspect it and fix it correctly if needed. However, in this case we have no choice but to presume the vehicle is working properly unless we can see otherwise. Thank you.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21200323
  
  I am rejecting this response because:

  I did bring the vehicle back, was told that your bearings were ****** and that they fixed something however the vehicle was still the same. I refuse to be spoken to that way, treated as if I am stupid. I brought the vehicle to them with a problem. King charged me $3600. The car was not fixed. I brought it back. Car sat for a week and was still not fixed. End of story
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/15/2024

  As we stated before, we must have the opportunity to inspect the vehicle to see if anything is wrong. If there is something wrong with our work, ************** under our warranty. Like all vehicle warranties, it is presumed the vehicle is working properly until the customer brings the vehicle back to **************** or dealership for inspection.

  We interact professionally with thousands of satisfied customers every year and never intend to make anyone feel stupid. However, theres nothing we can do if the customer is unwilling to speak with us, nor bring his vehicle back to us for inspection. It is unfortunate that we tried reaching out to the customer again this morning with no success.

  Again, there is nothing we can do until we have a chance to inspect the vehicle.
  Thank you.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21200323
  
  I am rejecting this response because:

  King ********************** has had multiple chances to make this right. They have not. I should not have to bring the vehicle back and forth to them. For $3500 the car should have been *********** the first time. King ********************** could not fix it right the first or second time. I have received an inspection from a neutral 3rd party who states the work done was done incorrectly with faulty parts. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company rebuilt my transmission on my vehicle. Before fixing the problem I was told that they would have to order the parts from the ****** dealership because they dont carry those parts for my vehicle and quoted me a price of ***** plus dollars. I told the supervisor to go ahead and do the job. I called them today and told them that I would pick the vehicle up today because I was out of town and couldnt pick it up last Friday. I asked the supervisor to provide an invoice for the parts that were bought from the ****** dealership and he told me that he did not have to give me an invoice and his price is the price. He also told me to call the dealership myself to see how much they would charge for the parts and he gets thousands of invoices and do not keep them all.

  Business Response

  Date: 11/28/2023

  Hello, when the customer came in to pay for the repairs we showed them our receipt from the unit we purchased directly from ******* and they said that was all they wanted to see.

  The customers transmission is covered under warranty and they should contact us if there are any problems.

  As far as we know the customer left satisfied and we consider this case closed.

  Please tell us if you need anything else.
  

  Thank you.