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Business Profile

Ophthalmology

Kovach Eye Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before being treated at Kovach Eye Institute, I was excited to regain my clear vision and resume my daily activities with no vision issues. I am very concerned about my left eye even after the surgeries. In June 2023, I received surgeries to remove a cataract and ocular pressure in my left eye. I have received multiple (over fifteen) types of eye drops during the pre-treatment and recovery. These eye drops are very expensive and demanding on my income. Some of the medications prescribed have caused me to express gastric distress, headaches, eye pain, tearing, and other various symptoms. I have reported a drooping in my left eyelid, that was not present prior to surgery. This affects my appearance as well as the clarity of my vision. The medicine prescribed has not lessened or resolved the issue. My vision varies in accuracy and clarity. My eye continues to present in varying stages of redness and irritation, at times so much so that I have headaches that affect my mobility and daily activities. I have reported floaters, fragments, and foreign objects that are visible with normal daily activities such as teaching CPR courses, riding in the car, moving around, etc. I have been advised my recovery will be long, but no clear explanation of what this means.

Kovach Eye Institute is NOT a BBB Accredited Business.

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