ComplaintsforAl Piemonte Buick-GMC

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2023 Buick Envision from Al Piemonte Buick in ********, ** on November 24, 2023. In early February 2024 I noticed signs of corrosion on the exhaust system/underside of the vehicle. The issue came to my attention when rust spots appeared beneath my Envision in my garage. On February 14th I contacted my sales representative, JR, to discuss the appropriate course of action. .I scheduled an appointment for March 1st to bring in my Envision for inspection. During the appointment, the technician, ****, advised the service team agreed the amount of rust was excessive for a vehicle only 3 months old. He advised pictures were taken to be forwarded to ************** for further assessment. I was informed to expect a follow-up call the next week.I received no follow up within the next ten days. On March 13th I called to follow up and spoke with ****. ****, conveyed that the rust was considered normal. He explained that there would be no corrective action. He sent an email with the reference number PI0281K, Underbody component corrosion. The recommendation issued on this document was no repair or consideration should be given for this condition." I reached out directly to ************** on March 15th expressing my dissatisfaction with the outcome from Al Piemonte. A case was opened on my behalf, service request number 9-12260457668. On March 20th following ************** review of the case, I was informed that no action would be taken.On March 22nd I took my Envision to my mechanic. My mechanic thought it was uncommon for a car of that age to exhibit such corrosion and to be dripping rust.I joined a ************** for Buick Envision owners. I wanted to see if anyone else was experiencing the same rust issue. No other members within the group have reported the same issue. I am disappointed with the lack of resolution from Al Piemonte Buick and **************. I remain hopeful that ************** will take accountability for their product.

  

  Business response

  04/17/2024

  To whom this may concern, while we here at Al Piemonte Buick GMC understand this concern but we are limited on repairs we can make when GM has bulletins out advising dealerships these parts can not be replaced under warranty. This was confirmed by the customer when they called GM directly and told the same thing. However we have reached out to GM and asked for special consideration on this matter. GM has agreed to allow Al Piemonte Buick GMC to replace the exhaust under warranty 1 time only. We have reached to our customer to inform them. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a vehicle on March 8, 2024 Al Piemonte has not paid for my trade-in yet per contract agreement, I been back and forth with them always stating we are sending the payoff amount.I've get receiving harassing calls from the other finance company, it's been almost a month this has cause my trade-in account to go into delinquent show up on my credit as a late payments and coming up to show repo status soon for a vehicle I don't even have anymore I was told by the other finance company stated the account is correcting interest everyday from March 8 2024 until they receive the payoff and that interest I may be responsible for paying, cause it may not be included the pay off amount once they finally receive it

  

  Business response

  04/17/2024

  Hello we spoke to ********************** and let her know that her payoff has been sent to her trade in. Attached is a copy of the check that was mailed. As a courtesy we have credited ****************** the first payment on the vehicle she purchased of $603.39. Thank you. 

  Customer response

  04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 1/09/2024, I applied for a fresh start bad credit auto loan through a ******** ad for Carloan. The ad stated bad credit no credit previous repose everyone is approved. I received an email from *** at Al Piemonte stating that I was approved. Not pre-approved or pre-qualified approved. After speaking with *** and the sales manager I scheduled an appointment to come in since I was approved. I reiterated that this was my second time trying to do business with them and I did not want to drive down there if I was not approved. According to the email and the manager I was. So, I decided to go in during the blizzard. I worked with ******* as I did before and just as I feared. They could not approve after I specifically asked and was emailed and told that I was approved. I think a business should stand by their word and not mislead. I have approval and that approval should be honored without retaliation. They didnt try resolving the issue, just told me I need a co-signer which I dont have.

  

  Business response

  02/07/2024

  Hello,

  I appreciate your patience with this matter. I was able to track down the communication history we have with ***********. Below is a timeline with an explanation. From what I have gathered, it appears ************ has submitted her credit information on multiple online websites attempting to obtain an automobile loan from a lender. Those websites have then passed her credit application to multiple dealerships based on the credit inquiries on her credit bureau. It appears that four different dealerships have received her credit information since we initially received her inquiry on 10/11/2023. Ultimately, I reviewed the multiple credit applications ************ submitted on these websites and there were numerous inconsistencies from job time, time at residence, etc. These inconsistencies unfortunately caused us to not have an automobile that fit the parameters of the automobile lenders.
  
  
  10/11/2023 - ************ submitted her credit application online. Information by ************ attached below.
  10/11/2023 - ************ received an email stating she was pre-approved but the lender would need to verify the information she submitted.
  10/12/2023 - ************ came into the dealership with a bank statement not a pay stub and the lender was not able to verify information submitted by ************
  
  1/08/2024 - ************ again submitted her credit application online this time with different address and job times sparking a lender approval based on the information she submitted but the lender would need to verify the information. Information by ************ attached below.
  1/09/2024 - ************ came back into the dealership with a pay stub but the job time did not verify from what she initially submitted. 
  
  
  Unfortunately, this is not a situation where we would be able to assist ************ with an automobile. Attached is a summary of the credit applications ************ submitted online.

  
  

• Initial Complaint

  11/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We drove 3 hours to look at a vehicle at this business. When we got there the vehicle was pulled up front and there was no window sticker in the vehicle. At the time I didn't think this was an issue. When we went in to complete the paperwork they told us that they installed a security system on the vehicle which increased the price by $3500. Had we know this, we would have never went to look at the vehicle. ***** requesting that they remove this, they told us they could not remove this system. ***** some discussions we came to an agreement that we would pay $1495 for it instead of the $3500. The also told us that we had the remaining factory warranty which was 3 years , ***** miles. ***** 2 days of having my vehicle we realized that the headlight was out. When I brought it in to have the headlight replaced we found out that the warranty expired the same day we bought the vehicle. I believe they new it was out and didn't want to spend the $1900 to replace it. We also found out weeks later, when the security company called, they do not service our area. I've called them many times and was put on hold and then hung up on without even talking to anyone besides the person that answered the phone. It also took them over 3 weeks to file the license & titling paperwork. They neglected to give me a copy of my finance contract also, so I had to call and request that. They had all weather mats in the back, and our salesman took the vehicle back to service to have them installed. They neglected to tell us that half of the middle row floor mat was missing. I went back in to tell them and they told me they would take a used one out of another vehicle when they got one in and I could come back and get it. ***** I called to complain they did ship me a new one. This entire experience has left a very bad taste in my mouth. Everytime I get in my vehicle it makes me angry to think that we were taken advantage of by this dealership.

  

  Business response

  12/13/2023

  Good afternoon. Al Piemonte has been in business since **** in the Chicagoland area and we strive to ensure that all of our retail and service customers have an excellent experience. I strongly apologize if there was any miscommunication with Mr. and *****************. I attempted to address this customers concerns on October 26th but unfortunately this customer has become unreasonable as they keep asking for us to pay for repairs and accessories. After the floor mats were mailed to them at no cost to them they began asking for other items and when we declined they started making threats of going to the BBB. I advised them to go the BBB and we can attempt a resolution through the BBB. The customer was offered an optional security system product called SWAT which the customer signed two documents disclosing that the product is optional. A work order was issued for installation and when the company called for installation the company refused their service. The customer is stating that the company does not service their area which is not what the company is stating. we called the company and they do service the entire state of *********. Regardless as we stated to the customer in October we would cancel and refund them the security system of $1,495 and add for the tax ($82.22) for a total of $1,577.22. In regards to the customer stating that we did not disclose the history and/or the warranty history of the used vehicle they purchased... we provided the customer with a Carfax which they signed. The used vehicle the customer purchased is a 2020 with ****** miles at time of purchase. ************** offers a 3 year / ****** warranty from the original in service date. The Carfax showed that they had an estimated one month remaining on the original manufacture warranty. From the service documents the customer provided from another service center they took the vehicle in for service on November 2nd 2023 and according to the Carfax the warranty has an estimated end date October 13th 2023. The customer also signed a WE OWE that clearly states that no promises of any work were made inorder for them to purchase the used vehicle. The customer did not bring the headlight issue to my attention until after taking the vehicle to another service center to be inspected and repaired. We decline to pay for another service centers retail rate for the work they've done, but as a sign of goodwill we will cover $200 of that repair in addition to the free floor mats that were mailed. In summary:

  $1,577.22 security system cancelation plus $200 headlight repair resolution. In total $1,777.22 mailed to the customer. Thank you. I'm always free for a phone call to discuss more in detail.

   

  Customer response

  12/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They sold me a car that was previously a total loss and never told me about it or the bank that financed the deal, if they knew about it they wouldn't have financed it so they deceived both of us, the car only starts when it wants to, it doesn't start at least one time a week I've had it for 5 weeks, which causes me to lose income, it also needs new brakes, and when I left the place with the car I had to bring it in the next day because it was overheating because it didn't have a cooling fan, the sales manager ****** agreed to give me my money back and unwind the finance deal and now is going back on his word, says he will make all repairs but I do not want this car, their mechanics cannot find the problem with the non-starting issue, I can't afford to have it happen I've had to pay two Towing fees, that is also the second car they put me in, the first one I drove out of the place and could tell it immediately needed new brakes so instead of fixing it they put me in this 2015 ****** Rogue which is causing all the problems

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I SEEK FOR THIS BUSINESS TO REPAIR MY VEHICLEI BEEN BRING MY CAR TO THIS BUSINESS SINCE I HAD MY CAR FOR OIL CHANGE BACK IN NOVEMBER 2022 I HAD A LEAK IN THE *****MISSION LINE THEY REPAIRED IT HEAR IT IS JUN 2023 THE *****MISSION DOES NOT WORK AT ALL I LIVE IN ******** AND ITS VIOLENT WHEN I GO SEE MY KIDS AND GRANDKIDS HAPPY THE *** THE ***** WENT OUT NOTHING STUPID WAS HAPPENING I WOULD NOT HAVE MADE IT OUT I DONT UNDERSTAND THIS BUSINESS WAS THE LAST TO PUT HANDS ON MY CAR AND NOW YOU DONT WANT TO BE RESPONSIBLE THATS NOT RIGHT I AM STRUGGLING TO MAKE IT AND DUE TO MY RECENT HEALTH ISSUE I HAVE NOT BEEN WORKING AND NEED MY **** DONT HAVE MONEY FOR REPAIRS I CAN NOT NOT AFFORD IT AT THI TIME IN SETEMBER I AM EXPECTED BACK TO WORK PUBLIC *****PORTATION DO NOT RUN TIL 1 AM WEAR I LIVE I NEED BBB HELP IN A SHORT TIME THIS BUSINESS WILL BE LOOKING FOR STORAGE FEE

  

  Business response

  08/28/2023

  To whom it may concern:
  

  This customers vehicle was in and we did replace a transmission cooler hose that was leaking 11-26-22 at ****** miles. It was now towed in 6-9-23 with ****** miles and has a internal transmission failure. The cooler hose we replaced 11-26-22 is not leaking and did not cause the transmission to fail. Internal transmission failure on 2019 ******'s like this customer owns is something we do see often. We have advised this customer we need to remove the transmission and disassemble it to determine if it can be repaired or if it needs to be replaced. 

  ***************************

  Service Director 

  Customer response

  08/28/2023

   
  Complaint: 20508792
  
  I am rejecting this response becauseWHO IS TO SAY THAT  HOSE LEAK ISNT THE CAUSE OF THE TRANSMISSION TO GO OUT AGAIN I AM TRULY NOT SATISFIED WITH THIS RESPONSE
  
  Sincerely,
  
  *****************

  

  Business response

  08/29/2023

  In response to your rejection 

  1) A quick ****** search of (2019 Impala transmission failure) will bring up thousands of complaints from owners that transmissions failed on.

  2) You state "cause your transmission to fail again" Your transmission never failed in the past. See attached invoices. You brought your car in on RO ****** for a leaking oil concern. We found the transmission cooler hose leaking. We replaced the leaking hose. Still today the hose is leak free. The transmission had no problem at that time and no concern from you about a transmission failure. 

  3) Something you didn't mention and can cause many issues down the road is the accident you were in 12/17/2021. Jolts from collisions can fracture internal transmission components but last for several years that way before failing. 

  4) You bought a extended warranty 12/2/2021 according to carfax see attachment, Did you cancel it? It would cover this.

  5) RO ****** we advised you your transmission fluid was dirty and past due on the time to be serviced. You declined maintenance your transmission needed.

  6) The transmission has a internal failure. Something inside is cracked, broken. failed. This is not a pressure issue. The hose controls pressure. We need to remove the transmission and disassemble to see what is broken. But we have checked and verified it is not a leak. So the hose could in no way contribute to this failure.  

  Customer response

  08/30/2023

   
  Complaint: 20508792
  
  I am rejecting this response because:THIS  IS INVOICES OF OIL CHANGES I AM  DONT SEE ANYTHING SHOWING THAT YOU CHECK TO SEE THE ***** MISSION WAS OK KNOWING THAT THIS VEHICLE DO NOT COMES WITH A *****MISSION DIP STICK I NEED YOU GUYS HELP AT THIS TIME I HAD A TOTAL OF 6 CUSTOMERS THAT PURCHASE CARS FROM YOU GUYS AND INCLUDING MYSELF AND SPEND THOUSANDS OF DOLLARS WITH YOU CAN WE AGREE ON FIX THE *****MISSION  GIVE ME A TOTAL BALANCE AND I WILL DO ANYTHING I CAN JUST TO GET MY CAR I NEED  TO GET BACK TO WORK  NOTHING IS GETTING ACCOMPLISH THIS WAY HOW CAN YOU GET PAID IF I DONT HAVE THE MONEY PLEASE TAKE MOMENT WHAT IF THIS WAS YOU 
  
  Sincerely,
  
  *****************

  

  Business response

  08/30/2023

  **************

  We are going in circles. This has nothing at all to do with the leaking hose. We are done.

  I'm sorry there is nothing more I can do. Your Impala needs to be picked up since it has been abandon here for almost 3 months now and we have asked you several times to pick it up. It will be removed from the parking by our towing company if you do not arrange with us when you are picking it up.  

• Initial Complaint

  06/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  After inquiring on a car on 6/12/23, On 6/13/23 I received a call from the manager saying that they have the car in stock and I explained I was unable to come in due to travel. I was told I could start the financing process to purchase a Buick Encore for $23,400 as advertised online! The manager sent me a credit application and said I could start the process online. I filled out the application and was told the finance manager would be giving me a call, his name was *****. When ***** called me, he acted like I had questions when in reality he was to give me the financing information. I was told I was approved at **** for x amount of months and also if I wanted longer term it would be **** at $457 for 72 months. I was putting $5k down and he said basically your financing $20,000. When I questioned the payment being high with that rate and down payment, he was telling me that I should be happy with this payment these days. I hung up the phone and did some calculations and realized the payment amount was wrong. It shouldnt have been more than $320 a month. When I texted and asked him about this he basically said to me LOL if the price is not right for you dont come in. I asked him to breakdown for me why this payment was so high. He told me the price is based off of $28,000 and not $20,000 like he said on the phone and the advertised car. When I told him about the price online he said thats based off of a trade deal only. My credit was pulled twice under false advertising and I want it corrected and reversed.

  

  Business response

  06/19/2023

  On June 12th Ms. ***************************** submitted a credit inquiry using a third party vendor tool ************ Auto Finance) to submit for pre-approval on a vehicle through the dealerships website. It clearly discloses on the *********** auto financing tool the following "A credit application at the dealership will result in one or more inquiries posted to your credit file". I have attached a screenshot of the disclaimer for reference. ***************** is requesting to have the inquires removed and I'm in the process of communicating with a *********** representative to see if we can have the inquiries removed. I have attempted to call ****************** and I received no answer. I left a voicemail with my personal cell phone number and the dealerships phone number. ********************* General Manager cell: ************ / Store: ************. Please let me know how I can resolve this issue with this person; we would like to attempt to make her experience a positive one within reason. I appreciate your time. Thank you. 
  
  

  Customer response

  06/21/2023

   
  Complaint: 20183352
  
  I am rejecting this response because: I called ************************* back on 6/20/23 and left him a voicemail message and he never returned my call.  Also I am not looking for you to reverse the Credit One application that I filled  out myself. I would like the two hard inquiries reversed that you pulled on 6/13/23.  One from Champion 444 LLC and the other from *****/AL Piemonte Buick. 
  
  Sincerely,
  
  *****************************

  

  Business response

  06/21/2023

  Hello. I just spoke to ********************************* and explained that she would need to dispute the credit inquiry through the credit bureaus (TransUnion, Experian) in order to attempt to remove the credit inquires. Unfortunately we are unable to remove credit inquires.   
  
  

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Trying to recover a fully refundable $100 deposit to acquire a motor vehicle. After 2 1/2 months and multiple emails and phone calls to the hev concierge I still have no resolution. [SR:9-9182850731]email: ******************** Phone:************ Thank you for your assistance. I realize that this is not a lot of money but I wonder how many people are also having the same problem and was this program legitimate.

  

  Business response

  03/07/2023

  I called **************** on 3/6/2023 and advised him that we would refund his $100 deposit via paper check.  This check was mailed 3/7/2023.  I have attached a copy of the check for your review.

  Sincerely,

  ***************************

  Controller

  Al Piemonte Buick GMC

  ************

  Customer response

  03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/27/2022 stopped at dealer inquiring a new vehicle.. Sales person (***********************) helped. He showed us (2) cars based on preferences. The one I liked (color,size,and budget) was used as a demo and accumulated almost ***** miles, a scuff on back bumper and inside will need some detailing since it was drivin in snow storm but If I wanted a new vehicle I would have to wait when they get one which was unknown . *** I wanted a sun roof which it didn't have.. He said (****** "****" sales person) that he would see what deal he can give us. He then came back and told us their giving me a great deal (one of the best deals he seen). He said sticker price was $42,000+ but they're giving it to me for $38,000+ and they'll do sun roof, and replace the rear bumper for free. So feeling as I got a deal I agreed.Drove home with car and the next day I took it to carwash. Had under rinsed which was told that it already has rust under. I then found the sticker price and info about this car which states price to be $38,000+ same price. Which made sales person as a lier. I then went back to dealership and told him he mislead me to believe they were cutting down price based on miles. *** also the rust under car. He talk to Manager and told us they can't do anything for me. They can do the rust protection and treat the inside for $1,595 which is more than what I was quoted from *** in that department I was quoted $1,500 for under, treat inside and weathertec mats with my daughters Military discount. From my understanding management allows sales to tell customer whatever it takes. I set up date for sunroof and bumper I asked if everything will be taken care of and service department said yes I can pick up car Wednesday. ( I asked for sure because I have to leave Thur to Wisc. He Promised it will.I called Wens and they said they were backed up and they just sent it out for sunroof. I then got a call Monday and they tried to buff scuff out. Didn't work. Was lied to from 12/27/22 day 1

  

  Business response

  02/23/2023

  Please see attached*

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 370Z convertible from AL Piemonte GMC on Sept 3rd 2020 was a dealer owned car. Drove it home with top down got home there was a s**** in back tire. Sept 8th went back they replaced my tire no charge. When we got it back home we noticed a small rip on the back of the top. Oct 5th they fixed it by putting glue on the tear, had it for a week to see why it ripped. Didn't find anything wrong. Nov 11th went back to AL piemonte ripped again same stop, again they had it for about a week and still can't find the problem this time they ironed a patch on the inside and faded and pillared the material on the outside of the top. Call them agin Dec 7th 2020 had it go back in they said they would fix the issue, this time they dyed the area black and told us to let it cure for a couple months. The car sat covered ** in my garage for 6 months before I came out to see sun. I called the dealership and spoke to **** "SM" in June 2022 and told them my top is faded again and the pillareds look terrible and emailed pictures he said he will talk to ***** "GM" about it. I asked him to transfer me to him I will speak to him. Left him a message he called back and told me that all they will do is try dyeing it again. I said that's not going to fix the whole problem. I want a new top put on. Al piemonte has tried fixing my top 3 times for this came issue. This car had **** miles on it when I bought it and it has only **** now. Please help me get my black beauty looking beautiful again.

  

  Business response

  08/16/2022

  To Whom it May ********************* September 3rd, 2020 ********************* purchased a pre-owned 2019 ****** 370Z from Al Piemonte Buick-GMC. Pre-owned vehicles are sold and considered as is condition. By nature of the term pre-owned, these vehicles have experienced wear and tear.
  

  As ********************* mentions, a certain level of good will was extended by the dealership in the form of tire repair, soft top repair, as well as touch-up. Al Piemonte Buick-GMC has offered to touch-up the soft top once more above and beyond the repairs granted. These courtesies have been offered simply as that, a courtesy and not obligation.
  

  At this time Mrs. ********* basic warranty is expired.However, in the spirit of good will and moving forward Al Piemonte Buick-GMC is prepared to offer ********************* a 50% discount toward the purchase of a replacement soft top. Should this be an offer ********************* is interested in she is welcome to contact ***************************, general manager.

  Customer response

  08/17/2022

   
  Complaint: 17652218
  
  I am rejecting this response because:If AL piemonte GMC Buick would of fixed it right the first time and not trying to fix it for the 4th time we wouldn't have this problem. I would like AL piemonte to replace the top at your expense and not mine. Sincerely,*****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩