Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed up for a year long treatment plan and upon signing was told that I am able to cancel whenever I please. I am halfway through the treatment plan and have had other financial priorities take precedence, such as tuition. I would like to cancel my plan but have been given the run around from staff and no response from the manager ***** who supposedly handles the cancellations. I called Thursday 6/12 and was informed to contact ***** via email, ********************************* I did not receive a response back. I called the spa again 6/16 and my name, number, and reason for call were taken. I was told I should receive a call sometime that day and did not. I fear that my request is being ignored and that customer service is neglecting to provide resolution to my need.

  Business Response

  Date: 06/28/2025

  To Whom It May Concern,

  
  Thank you for the opportunity to respond to the complaint submitted by Ms. **** *****.

  
  At Accelerated Aesthetics, we are committed to providing all patients with clear and transparent information about our treatment plans and related policies. Ms. ***** enrolled in a year-long treatment plan financed through ******, a third-party financing company. As is standard practice, Cherry disbursed the full contract amount to our clinic at the outset of the plan. Going forward, the financing and repayment terms are managed directly between the patient and Cherry.

  
  Patients may pause treatments at any time; however, as was disclosed during Ms. ****** initial appointment, our policy does not provide refunds for unused services within prepaid treatment plans. For clarity, we have attached a copy of this policy. Additionally, any unused balance from the plan may be applied as credit toward other services or products offered by our clinic.

  
  Regarding communication, Ms. ****** initial inquiry was received on Thursday, June 12th. Our clinic manager, ****** who handles these matters, was out of the office from June 12th through June 16th, and the clinic was closed on Sunday, June 15th, per our regular operating schedule.

  
  ***** returned on Tuesday, June 17th, and promptly reached out to Ms. ***** the same day. When Ms. ***** was unavailable, ***** followed up on Wednesday, June 18th, and was able to fully address her inquiry during that conversation.

  
  During the discussion, Ms. ***** was provided with a clear explanation of our policies and acknowledged her understanding that she was not eligible for a refund. She was also given her own copy of the signed policy for reference.

  
  We appreciate the opportunity to address Ms. ****** concerns and hope this response provides a clear and comprehensive understanding of our policies and communication efforts. At Accelerated Aesthetics, we remain dedicated to maintaining the highest standards of patient care and satisfaction.

  
  Please feel free to contact us should you require any further information.

  
  Respectfully,
  Accelerated Aesthetics

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 27th on instagram they were having a sale for lip fillers $550 I paid online to book my appointment. My service was February 5th and I got charged again $589.88 on the same card. I called them few days later she said they caught it the day I left and it will take 14 days to get my money back. I waited and I called again on March 1st the lady said they had the wrong card and it will take 7-10 days and to call back if I still did not receive anything. Today is the 10th day and they keep telling me different stories. I still have not received any money back. I have emailed and called. Thats a lot of money and Ive been understanding but its been way to long.

  Business Response

  Date: 03/22/2024

  Dear Better Business Bureau, 
  
  
  
  We are reaching out to provide an update regarding the recent refund issue involving *******************************.
  On February 5th, 2024, ****** visited our office for a lip filler treatment, having previously purchased the treatment online through a separate website to take advantage of a special discounted price. Unfortunately, this detail was not communicated to our staff upon her arrival, or after her treatment when it was time to provide payment for the service, the reason being is that our patient system does not integrate external purchase data into our patient files. Typically, patients inform us prior to treatment or payment if they have previously purchased a discounted treatment. Despite ****** scanning her card with our PAX payment machine, which clearly displayed the amount she was being charged that day, she did not disclose her prior purchase and then completed the sale with us for her treatment, leaving with a receipt. 
  
  Upon realizing this oversight as it was brought to our attention later that day, we promptly processed her refund. However, despite our records indicating that the refund had been processed on the same day, ****** contacted our office on March 1st, 2024, expressing concern that she had not yet received the refund. Recognizing the discrepancy, we took immediate action to investigate and address the issue, resulting in processing this same refund, for a second time.
  
  ****** contacted our office again on March 15th, 2024, reiterating her dissatisfaction with the refund status as she had still not received it. This prompted us to conduct an even more thorough investigation. During this time, before we could address the underlying issue of why her payment method wouldn't process a refund, we received an issue claim filed by ******, where she was disputing the amount that she was charged. That being said, upon receiving this issue, our office promptly notified the patient platform, indicating our acceptance of liability for the claim. Subsequently, the platform processed the claim and notified her bank to return the funds. As of March 18th, she has won the claim, and the timing of when she receives the money back into her account is now in the hands of her bank. ****** has been informed of these developments, and the case is now considered closed.
  
  We deeply regret any inconvenience or frustration this situation may have caused *******************************, and we are committed to ensuring that such discrepancies are swiftly addressed and resolved in the future.
  
  Attached to this statement you will find photo documentation of each of the attempts at processing a refund, as well as the details for the dispute claim, which is again, now settles and closed. Should you require any further information or assistance regarding this matter, please do not hesitate to contact us.
  
  
  
  Kind regards,
  
  
  Accelerated Aesthetics

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21439754
  
  I am rejecting this response because:
  see attachemnets
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/15/2024

  Dear ******,
  Thank you for your recent communication. I wanted to address the photos you provided in your latest response. Those images were actually part of the documentation we initially submitted on behalf of Accelerated Aesthetics. They were intended to support our acknowledgment of liability regarding the dispute you raised with your bank, which ultimately led to a favorable outcome where you successfully resolved the case and your bank returned the funds. Alongside this, we also furnished records demonstrating our previous attempts to refund you before the complaint was filed and the dispute initiated with your bank, wherein these said documents were also previously provided on our end to the Better Business Bureau and yourself.
  I hope this clarification addresses any confusion. If you require further information or assistance, please don't hesitate to reach out. We wish you the best.
  Kind regards,
  
  Accelerated Aesthetics