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Collections Etc., Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Collections Etc., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from Collections Etc. on are by July 1, 2025. The amount of purchase was *****. This company is extorting money from my bank account. Instead of 1 amount for the purchase they sent 3 charges of ***** twice and one for *****. I only made 1 purchase. They have my bank account held hostage. The one charge went threw for ***** on July 8, 2025, but the two remaining won't fall off as of July 9, 2025They have no right to try and steal.

      Business Response

      Date: 07/11/2025

      Referencing Order#:   26757045

      Thank you for contacting Collections Etc.  The transaction for ***** and one for ***** are authorizations, showing as "pending" or "in process".  The authorizations will be removed from your account once expired by your financial institution and will no longer appear on your account.

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are selling ADULT ****** ITEMS IN THEIR CATALOG AND MAILING THEM TO HOMES WITH MINORS IN THE HOUSEHOLD.

      Business Response

      Date: 06/09/2025

      Thank you for contacting Collections Etc. We appreciate your feedback regarding the adult sexual health products featured in our catalog. We can assure you that we are following all state and federal guidelines regarding the selling of these products.  Should you no longer wish to receive our catalog, please reach out to us at the email address listed below and we will remove you from our mailing list. 

      Thank you, Collections Etc ************* Team

      **Do not respond to this email.  Please visit us at ******************************************************************* to complete a contact form.**

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered some jumbo tomato plants that was supposed to be three plants. when arrived was only one plant. I called them and told them about it. they told me they would ship the missing plants. should ship in 7 to ten days. Did not receive plants. The one plant we did get died within a week. Was planted same day received. I called back and told them and ask where plants were. was told the original two plants that were missing never got processed. I told them about the other plant dying and they were supposed to ship three more plants. Have not received them. I would either like to get the plants, or refund my money. About fifteen dollars.

      Business Response

      Date: 06/03/2025

      Referencing Order#:  26,286,423
      Referencing Item#: A1944 "Giant Tomato"

      Thank you for contacting Collections Etc. We apologize, a request was sent to our horticulture vendor on 5/23/25 requesting for a new shipment.   We have not received word on the reshipment at this time.  Please note we are unable to cancel reshipments once the request has been sent.  Due to the customer's issue, we have created a refund of $23.64 to be refunded to the customers credit card.  The customer may keep the reshipped item as well. 

      Thank you for contacting Collections Etc.

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was May 30th. Collections took money off my card for something they shouldn't of and I want it back. I ordered thru them and it didn't go thru then they took the money from the card after my daughter placed the order for me online. They owe me money for shipping back something to them. They owe me about $100.00 all together for the order and shipping.

      Business Response

      Date: 06/03/2025

      Thank you for contacting Collections Etc.  We apologize; we are unable to locate the order/account using the information provided. Please furnish the following information so that we may better serve you:

      Billing First and Last Name 
      Complete Billing Address - please include the zip code
      Telephone Number
      Approximate date order was placed
      Customer number if available
      Order number if available
      We appreciate the opportunity to service your purchasing needs. 

      Thank you for contacting Collections Etc.

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:05/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AUGUST of 2023 I sent in an order by check and when I received there was a white printed label at the top right of the receipt. that Collections stated; " Your order in the amount of ***** and some odd cents resulted in a 7.00 overpayment". " "Your refund will be sent in 4 weeks". Today's date: MAY *******. It was never sent to me. I wrote them 3 letters inquiring about my money & I sent the company the carbon copy of the check and # . They to this day; ignored all my complaints and merely shredded my letters with no effort to send refund. I've since then ordered items from Collections, with the last one around November of 2024. I always thot' they would do the right thing.. But Not even!! Seven dollars is SEVEN dollars.. I'm sure not the 1st. person to complain about being ripped off. Because of Collections dishonesty I'll never give them more business. I've ordered LOTS from this company & had a relationship with Collections for about 10 yrs.

      Business Response

      Date: 05/28/2025

      Thank you for contacting Collections Etc.  We apologize; we are unable to locate your order using the information you provided. Please furnish the following information so that we may better serve you:

      Order number from the letter.

      We appreciate the opportunity to service your purchasing needs. 

      Thank you for choosing Collections Etc.

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This happened May 22nd 2025 when I ordered from Collections Etc. and they took ***** dollars from my green dot card. I'm disputing because it was negative ***** dollars and didn't have the money apparently. I found out today when I called green dot on May 24th. 

      Business Response

      Date: 05/28/2025

      Referencing Order#:   26539220

      Thank you for contacting Collections Etc.  

      Shipped on 5/23/2025
      FedEx Tracking # ************
      Out for delivery
      LANSING, **
      5/28/25 2:20 AM

      We appreciate the opportunity to service your purchasing needs.

      Thank you for choosing Collections Etc.

    • Initial Complaint

      Date:05/20/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May ******* I was looking to purchase a plus size women's denim skirt so I used ****** and came across a company name collections etc because I saw a skirt that I wanted to purchase placed the order skirt was ***** before any taxes order came to ***** before I completed my order after order completion I decided I wanted to have it expedited fir$6.00 so I could receive it in 3-5 business days well today is may20,2025 and I still have not received my order and they still have not credited me back my $***** after they told me it would go back into my account on May ******* have called them several times and every time it's a different story the final total they ended up charging me was$32.90 I'm on a fixed income and I can't afford just giving away money ******** is collections etc tracing number and ********************** is the **** tracking number on my banking account they make it look as if they only withdrew funds only one time but the actually withdrew *****abd I still don't even have what I ordered. 

      Business Response

      Date: 05/21/2025

      Referencing Order#:  26472697

      USPS Tracking # **********************
      Delivered, In/At Mailbox
      ****************************;
      May 19, 2025, 3:39 pm

      Thank you for contacting Collections Etc. We apologize that the product was not received. We have created a refund for this order which should process shortly. We appreciate the opportunity to service your purchasing needs.

      Thank you for choosing Collections Etc.

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted the company for a return item that was sent to them by mistake. The tracking number was provided that was proof that the item was delivered. The company kept the item and refused to send it back or have any conversation about it. It appears that the company confiscated the item and refused to help to try to locate it and said that that there was nothing that they could do. The item was shipped on October 17, 2024 and was delivered on October 23, 2024 to this company. 

      Business Response

      Date: 05/07/2025

      Thank you for contacting Collections Etc.  We appreciate your feedback and have forwarded your concerns to the appropriate department for review.  

      Customer Answer

      Date: 05/13/2025

       
      Complaint: 23288681

      I am rejecting this response because:

      Sincerely,

      ***** *******

      Customer Answer

      Date: 05/13/2025

      Rejecting because I  have not received a response from the Company. 

      Business Response

      Date: 05/14/2025

      Thank you for contacting Collections Etc. We appreciate your feedback and have forwarded your concerns to the appropriate department for review.

      Customer Answer

      Date: 05/27/2025

       
      Complaint: 23288681

      I am rejecting this response because:
      I would  like to keep this open while in review.  

      To date the business has not replied. ***** *******
      Sincerely,

      ***** *******

      Business Response

      Date: 05/28/2025

      Thank you for contacting Collections Etc.  We have checked with our warehouse and received the following response:

      Item was received by our returns department back in October 2024. Once we inform customer service team we hold the item for 60 days if we receive no response, then we dispose product with our salvage load. Unfortunately item was dispose after 60 days. 

      Thank you for contacting Collections Etc.

      Customer Answer

      Date: 05/28/2025

       
      Complaint: 23288681

      I am rejecting this response because no one notified me at any time.   If you see the response it says customer service team and no one from the customer service team ever contacted me. Nor was there any return obviously they distroyed it without properly contacting me direclty 
      t
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/1/25, I I ordered 2 bras from Collections for a total price of $34.25. When I received the confirming order. it did not show an additional charge of $33.25, but both amounts showed on my debit card. I called the company and asked what the additional charge was for and the customer service agent told me it was a "holding" charge. I have never had to pay double for merchandise. Supposedly the amount of $33.25 will be credited to my account within 2-3 days after the original amount is accepted, I am angry because I think that should be on the order when viewed by the confirming email.. I have yet to see the credit and do not feel that this is good business, I know I will never shop there again.

      Business Response

      Date: 05/07/2025

      Referencing Order#:   26401196

      Thank you for contacting Collections Etc.  The transaction for ***** is an authorization, showing as "pending" or "in process".  The authorization will be removed from your account once expired by your financial institution and will no longer appear on your account.

      We appreciate the opportunity to service your purchasing needs.

      Thank you for choosing Collections Etc.

    • Initial Complaint

      Date:04/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was today April 21st 2025. I was trying to order from them and they got my card on file when I didn't want them having my card on file. I'm not happy they didn't listen to my wishes.

      Business Response

      Date: 04/23/2025

      Thank you for contacting Collections Etc.  We appreciate your feedback and have forwarded your concerns to the appropriate department for review. 

      Thank you for choosing Collections Etc.

    Collections Etc., Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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