Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle 2014Mustang from ****/***** at Road Pro Auto *** in ******for ****** on June 6th (paid in full) I was told the bank had the title but it was Friday (the 6th) and they would need to wait until Monday to get the Title. I asked during the week if they had the title. **** assured me it would be sent Friday the 13th with a postal tracking number. **** then told me he was having the car trailered to my home. The trailer did not happen a man who could not speak english drove the car up from ***. No title in the car ( & this was the day **** promised to send the title with tracking info) The entire next week no communication no tracking or title I called & texted on the 20th. ***** said she would get it send it out on Monday. I asked her to keep me informed either way. Its now Wed 25th. I have not heard back from **** or ***** and the car is still without a title I have no confidence this will completed soon if ever. They can pick the car ip and return my funds Thank You *****

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the company on Saturday March 15 2025. We agreed for a down payment of $600 and biweekly payment of $150. They sold me a 1999 rav4 with 135k miles. The total payoff balance was $2,700. I made one payment a week early and sent the $150. A week later I noticed the car was leaking oil after I paid for an oil change. I called the owner and after driving towards him he put glue on the leak and expected it to fix the problem entirely. He then told me that the car has to stay the night and didnt have a loaner car for me to drive. He gave me two options, drive a Prius with expired license plates or pay $200 to borrow a car from someone else. I didnt trust either decision and took my car to a mechanic who said the glue ruined a lot of things and to fix the car entirely it was going to be $2,000 due to the fact that the car hasnt had any work since, especially being in Tonys, the owners care. I called **** and told him the situation and he told he h*** fix the car for $200. Hesitant of him fixing the car in a shady manner I called back only to be redirected to his assistant and told her I would like to receive a refund and she told me that wouldnt be possible. I could return the car and my payoff could be wiped off or fix the car and still send that biweekly payment. I returned the car with no refund and now no car.

  Business Response

  Date: 04/15/2025

  Thank you for reaching out. Please note that the vehicle was purchased as-is, and no extended warranty or agreement for a loaner vehicle was included as part of the sale.
  When the issue was brought to our attention, we offered you two options:
  A proper repair for $200, or
  A free attempt to resolve the issue using ** ****, which you agreed to.
  Additionally, we gave you the option to rent a car through a third party while repairs were being madenot to borrow one.
  We understand this situation has been frustrating, but all terms were clearly communicated and agreed upon at the time of sale. Let us know if you have further questions.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23200098
  
  I am rejecting this response because:

   The vehicle was concealed and improper engine repair using ** ****. I was not informed that ** **** a temporary, makeshift adhesive had been used as a substitute for a proper mechanical repair. This constitutes a deceptive and unethical practice.
  
  
  The ** **** fix, which was misrepresented as a viable solution, solidified and caused more damage to the engine upon further inspection by a certified mechanic. It is now clear that the dealer used this material as a long-term patch, knowingly selling me a vehicle in unsafe and compromised condition. This is not only unacceptable it is potentially fraudulent.
  
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 04/17/2025

  We must correct the narrative presented in your message.
  You were clearly informed about the condition of the vehicle and presented with the option to address the issue using ** **** as a temporary solution. This was offered to you entirely free of charge, and you gave your full consent to proceed with this method.
  As a private business, our premises are equipped with both audio and video surveillance. We have recorded evidence confirming that you were made fully aware of the nature of the repair and that you explicitly agreed to it.
  To now claim deception is inaccurate and misleading. We acted transparently and in good faith based on your consent. We will not accept false accusations that misrepresent the facts or attempt to undermine our professional integrity.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23200098
  
  I am rejecting this response because:
  

  When I first inquired about the vehicle over the phone, I was told clearly that the car was running smoothly with no major issues. Based on that information and our agreement of a $600 down payment and $150 biweekly payments, I moved forward with the purchase.
  
  Only days later, after paying for an oil change out of my own pocket, I noticed a serious oil leak. When I contacted your business, I was told to bring the car inand was then offered a temporary ** **** repair at no cost. I was later informed, again by phone, that the ** **** was intended to fix the issue long-term, which was both misleading and, as I later found out, mechanically unsound.
  
  After growing concerned, I took the vehicle to an independent licensed mechanic. They informed me that the use of ** **** not only failed to fix the oil leak, but also caused additional damage to the engine components. The estimate for a proper repair was $2,000, nearly the entire remaining balance of the vehicle itself.
  
  I then contacted your office again and was told I had two options:

  Drive a vehicle with expired license plates, or
  Pay an additional $200 to rent another car, despite having just paid you and receiving a vehicle in unsafe condition.Neither option was acceptable, and I returned the vehicle in good faith.
  
  Your claim of full consent and transparency is inaccurate. I was not given truthful information about the cars condition up front, nor was I provided a real solution once the issue arose. A temporary glue fix on a known oil leak does not reflect professional or ethical repair standardsespecially when it worsens the issue.

  
  This can all go away simply by returning the refund. That would allow me to purchase a car from a reliable dealership that treats paying customers with honesty and respectnot one that sells damaged vehicles and misrepresents repairs as permanent solutions.
  

  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was purchased June 18th 2024. Upon leaving lot check engine light came on. Turned around said to come back and they'll take a look. Came back 2 days later was told "no time" set an appt for 3 days later again told "no time " took to local mechanic, diagnosed with mechanical/engine issues. Dealership ghosted me only saying "they're not concerned with illinois law" car broke down on way to return. Had to have towed to shop. Recieved letter saying car is illegally parked and will be charged $75 day for storage and police will be notified for towing. Was returned well within 30 days and under 1k miles. ***** with both lender and police and no contacting attorney. Very unethical/deceptive practices.

  Business Response

  Date: 07/06/2024

  Please see sales warranty agreement. Thank you

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21947619
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd, I secured financing through ****************** for a down payment of $1100 on a 2008 ***** Accord EX-L with 128k miles from Road Pro Auto Inc. Despite being assured that the car had been inspected and maintained, upon inspection, I found the key battery dead and the car devoid of gas. Shortly after leaving the lot, the check engine light illuminated, indicating engine malfunctions, and the horn was non-functional. After being promised repairs, the issues persisted, with the check engine light reappearing shortly after a supposed fix. Subsequent attempts to rectify the situation proved futile, with the owner dismissing concerns about the car's condition, stating, "It's a used car, what do you expect?" Despite being provided with a replacement car, similar issues recurred, including rough idling and multiple warning lights. The mechanic's solution was to clear error codes rather than address underlying issues, even resorting to ******* tutorials for repairs. When confronted, the owner belittled my concerns, claiming generosity in extending a 30-day warranty, which he later reneged on, citing a 15-day warranty. Refusing to provide alternative transportation or refunds, he callously suggested splitting the cost of an Uber. My ultimate goal is a refund, removal of the loan from my credit, and resolution of this ordeal.

  Business Response

  Date: 03/19/2024

  I hope this message finds you well. I am writing to inform you that your car has been successfully repaired and is now ready for pickup, as we discussed last night.

  We appreciate your patience while we ensured that the vehicle is in optimal driving condition without any check engine light issues.
  I would like to clarify some details regarding our services and policies to ensure transparency and avoid any misunderstandings:

  Deductible Waiver: We are pleased to inform you that we have waived the deductible for the repair of your car as a goodwill gesture.

  Service Charges: As mentioned previously, our policy allows us to charge a fee of $100 for diagnosing and examining specific issues unrelated to the initial repair.

  This fee is standard across similar service providers and covers our technicians' time and expertise.

  Loaner Car Policy: Unfortunately, we do not have a rental agreement or the contractual framework to provide loaner cars. Our insurance company policies also restrict us from offering rental cars as part of our services.
  

  Transportation Expense: While we understand the inconvenience caused without access to a loaner car, any reimbursement for transportation expenses is offered out of goodwill rather than contractual obligation.
  

  Your satisfaction is important to us, and we have gone the extra mile to ensure your car is in top condition. Please arrange for the pickup of your vehicle at your earliest convenience, and if you have any further questions or concerns, do not hesitate to reach out to us.
  Thank you for choosing our services, and we look forward to serving you again in the future.
  Best regards,

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21441512
  
  I am rejecting this response because: the offered solution, "any reimbursement for transportation expenses," was denied by the business. The owner informed me that he would not be reimbursing me due to my complaint and expressed uncertainty about sourcing the funds. Additionally, he explicitly stated his unwillingness to reimburse me. When I picked up the car on Wednesday, March 20th, it had been driven over 150 miles and was left with an empty gas tank. When questioned about this, the owner begrudgingly provided $20 for gas. Despite having only driven the car 30.7 miles home and parked it, the next morning, upon starting the engine, it violently shook the whole car at 2000 rpms. Both the engine and VSA lights illuminated, and the car became immobilized, with the transmission malfunctioning. I promptly notified the dealership and requested a refund rather than proceeding with the purchase. In response, the owner discouraged legal action and assured me he would cover the repair costs and extend the warranty. However, reiterating my stance, I can not afford to keep going back and forth to ***** and my desire for a refund and to terminate the purchase due to these ongoing issues. At this juncture, I simply seek reimbursement of my down payment and a refund, as I am unwilling to endure further disrespect.
  
  Sincerely,
  
  ***************************