Complaints
This profile includes complaints for Corporate America Family Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** closed all bank branches without notice in ************************ area. I closed my accounts and got a new ********************************************* for my banking needs and I have attempted to setup an external account to pay my mortgage, but ***** has not set up my account for use. Now I got hit with a late fee in addition to the fee I had to pay to use the bill pay by phone. Apparently my mortgage payment by phone has been lost. **************** does not answer the phone. I wish for ***** to find my payment, reverse the late fee and setup my account so I can pay my mortgage online. OR sale my mortgage to a bank that will take care of business.
Business Response
Date: 05/16/2025
Hello,
This issue is resolved. The late fee was reversed on 5/8/25 and our call center assisted in setting up external transfers on his account.
Thank you,
*** *****
Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank recently upgraded the system. The system debited my account for ***** and ***** for a total of ***** out of my checking for a delinquent charge. I was not delinquent. They confirmed that, but the bank states that once they figure out a way to credit back my account with this new system then they will do so. It has been over 48 hours and I need that money back for a bill that came through today. The bank should have a great IT department that could figure out that issue asap. I should charge the bank a fee for causing this stress. They surely charge fees for any discrepancies. I live from payday to payday, I can not afford to wait. This is *********** with my bills. Please help.Business Response
Date: 04/26/2025
We show the fees were reversed on 4/2/2025.
Thank you.
CAFCU
Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** M *******Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had multiple issues with fraudulent activity on my account. I have asked multiple times to be contacted by a supervisor to review but have not been able to reach anyone. One person did call me back on 1/15/25 finally but she only left the main member number to call her back. I have also tried emailing to no avail. I would like someone to call me in order to resolve my issues.Business Response
Date: 02/16/2025
Please see attached letter.Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/14/2016 I purchased a 2017 Jeep Cherokee from Hawk Auto instead of going through the dealership for financing I used my Corporate America Family Credit Union. When purchasing the vehicle they asked would we like to add an extended warranty which I agree and paid for it in advance. However we are finding out now we have no coverage because it expired 11/2023. My complaint is that the purpose of buying an extended warranty is for after your current warranty expires. Who needs two warranties on a brand new vehicle when you have bumper to bumper coverage at time of purchase. This is why it's called EXTENDED warranty. The vehicle only has ****** miles the warrant should have been for 7ys or until ******* miles. Companies should advise customers of this in advance because if this was the case I could have waited until the dealership warranty expired and purchased an extended warranty from them. Why have someone pay for something they do not need.Business Response
Date: 02/23/2024
Dear Better Business Bureau,
This letter is in response to complaint ID ********, from *****************************, regarding Corporate America Family Credit Unions (CAFCU) extended warranty.
***************************** purchased an extended warranty contract on 11/14/16 for $2,279. The terms of the contract are listed as starting on the purchase date and ending within either 84 months from the date purchased or an additional ******* miles are reached on the vehicle. Unfortunately, since this warranty period expired last year, we are not able to issue a refund.Customer Answer
Date: 02/23/2024
Complaint: 21226169
I am rejecting this response because:The warranty should have started once the factory warranty expired. There is no reason to have two warranties on a brand new vehicle that has a bumper to bumper warranty. The warranty company themselves also told me the warranty should have started one it ended.
Sincerely,
*****************************Business Response
Date: 03/06/2024
This warranty was purchased and held during the term outlined in the agreement. The term has ended, no refunds will be given.Initial Complaint
Date:11/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to address my concerns regarding the sharing of my nonpublic information with credit bureaus, which has resulted in inaccuracies on my credit report. These inaccuracies have caused me significant financial and emotional distress, in apparent violation of the Fair Credit Reporting Act.I am aware of 15 USC **** Section 602, which grants me the right to privacy concerning my financial information. Under 15 USC **** Section 604 A Section 2, a consumer reporting agency cannot furnish account information without my written instructions. It appears that my nonpublic information has been shared without my explicit consent.Furthermore, 15 USC **** B prohibits creditors from treating any payment on a credit card account as late for any purpose. Inaccuracies in my payment history have negatively affected my credit standing, leading to additional financial and emotional burdens.I kindly request a thorough investigation into this matter, a correction of the inaccuracies on my credit report, and the cessation of sharing my nonpublic information without my explicit written consent. Please provide a written response outlining the steps you will take to address these issues.Your prompt attention to this matter is appreciated.Business Response
Date: 11/15/2023
Lenders are not legally required to report to the three credit bureaus but when doing so, the information they provide must be true, accurate and complete information. CAFCU verifies all data submitted to *********** are accurate, complete and reflect the borrowers true transactional history through different layers of verification. The trade line information provided for complaint ID ******* has been verified for accuracy and follows the credit union procedures and rights to report accurate transactional history between the complainant and CAFCU. No inaccuracies have been reported to the credit bureaus.
Sincerely,CAFCU
Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by H363137**3238313831H staff LO Consumer states he is a member of the H333234**333230373237H. He purchased a 2013 vehicle through them and was told to send a permission letter via email to skip the payment for ***** He also sent a $**.00 cashiers check but they are saying they did not get it and he can&#**;t skip the payment for ***** They kicked him out of the program. He states he even sent them an image of the check in the same email.Business Response
Date: 08/11/2023
Response is attachedBusiness Response
Date: 08/14/2023
Please see the attached response.Customer Answer
Date: 08/15/2023
Complaint: 20303788
I am rejecting this response because: I sent CAFCU the $39.00 cashier check on time, i sent to CAFCU The skip a payment consent form on time, before i mailed it to them, i took a file picture, could the check have been stolen in ***************** Mail? Or worst. This need to be resolved, and CAFCU has destroyed my credit rating, over a **** situation that could have been resolved months ago. I don't except the response from CAFCU.
Sincerely,
Plase *****Customer Answer
Date: 08/15/2023
Complaint: 20303788
I am rejecting this response because: I sent CAFCU the $39.00 cashier check on time, i sent to CAFCU The skip a payment consent form on time, before i mailed it to them, i took a file picture, could the check have been stolen in ***************** Mail? Or worst. This need to be resolved, and CAFCU has destroyed my credit rating, over a **** situation that could have been resolved months ago. I don't except the response from CAFCU.
Sincerely,
Plase *****Business Response
Date: 10/19/2023
Response attached.Initial Complaint
Date:02/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was previously leasing a 2021 ***** Malibu through corporate America family credit union ******* at extension **** was the person that was working with me the entire time I had the lawn open with them. January 12 of 2023 the vehicle was totaled and I took the necessary steps to get majority of the vehicle paid off through filing a claim with my car insurance. I called daily as well as weekly to get updates on The claim. I spoke with ******* numerous of times regarding this and she told me that a check for $21,000 or a little bit over $21,000 was sent to them I believe she said January 17 or 20th. When I recently spoke to her she explained to me that everything that is done for the month is reported to the credit bureau near the end of each month my $21,000 in some thing check was it will before the end of January meaning she had plenty of time to report the payoff to the credit bureau. Again when I asked her about this she says once they do report to you guys that it takes about two weeks for it to update on someones credit that does not sound right at all now nor did it at the time she told me. I have been out of a vehicle since January 12, 2023 and I have been attempting to get a new vehicle and the reason why I have been unsuccessful is because Miss ******* actually did not report the payoff to the credit bureau at all and this was told to me during a phone call with a car dealerships financial company.Business Response
Date: 03/07/2023
March 7, 2023
Better Business Bureau of ************************************************************************************************ 60611
Re: Complaint ID ********
Dear Better Business Bureau,
This letter is in response to complaint ID ********, from ***************************, regarding her Corporate America Family Credit Union (CAFCU)loan being reported to the Credit Bureau.
CAFCU regularly sends member loan information to the Credit Bureaus. Unfortunately, it is beyond our control if other businesses are pulling the most updated information. Our records indicate that we conferenced in the dealer and attempted to assist the dealer and ****************.
If there are any further questions, please contact our **************** Department at ************.
Sincerely,
*****************
Vice President ****** *******Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want your help to remove this bankruptcy in my credit report because this is not okay and Bankruptcy should not be reported in my credit report as said by the Court and you don't even have the means to make sure that you are reporting this correctly!Business Response
Date: 02/03/2023
February 3, 2023
Better Business Bureau of ************************************************************************************************ 60611
Re: Complaint ID ********
Dear Better Business Bureau,
This letter is in response to complaint ID ********, from *********************, regarding removing bankruptcy from her credit report.
Corporate America Family Credit Union is required to report factual information to the credit bureaus. After review of Mrs. ****** loan, we can confirm that we are accurately reporting loan 143 as discharged in chapter 7 bankruptcy.
If there are any further questions, please contact our **************** Department at ************.
Sincerely,
*****************
Vice President ****** *******
Cc: *************************Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CORP AM FCU and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant proof all 3 delete this account from credit report as soon as possible!Business Response
Date: 02/03/2023
February 3, 2023
Better Business Bureau of ************************************************************************************************ 60611
Re: Complaint ID ********
Dear Better Business Bureau,
This letter is in response to complaint ID ********, from *****************************, regarding his loan 141 with Corporate America Family Credit Union (CAFCU) loan.
Mr. ********* loan originated on 10/21/2016 and had subsequent advances on the loan until 10/19/2021. The loan was charged off on 07/26/22 and sent to ********* for further collections. You may contact them at ************ to make arrangements for any payments. We will mail a copy of the loan contract to Mr.********* last known address.
If there are any further questions, please contact our **************** Department at ************.
Sincerely,
*****************
Vice President ****** *******
Cc: *************************Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CORP AM FCU and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original applicatioI am not liable for this debt with **** Bankruptcy Court and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant proof all 3 delete this account from credit report as soon as possible!Business Response
Date: 12/22/2022
Our records indicate the matter was already presented via a credit bureau dispute and the documentation was provided to indicate this is being reported correctly.
Thank you,
Corporate America Family Credit Union
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