Business ProfileforGrand Victoria Casino

I want to make this complaint as short as possible. I am a sterling member with Grand Victoria and I came to the cage on the main level last Thursday May the 12th 2022 in the evening time. The unprofessionalism from your supervisor **** was shocking. Her ill-mannered and discourteous customer service skills were appalling. She was extremely abrupt, unpleasant, nasty and just plain rude. When simply I was the patron who didn't see their system. From what I was advised, my play status was "demoted" which was not the case after visiting the players club booth the next morning at 9:00 a.m. it was simply a glitch in their system, but **** didn't handle the situation very well the way she spoke to me. I am shocked that the Grand Victoria would employ someone with such a lack of customer service skills and the way she was speaking to me. The original cage representative Catosha was extremely nice and sincere. She was very helpful. But **** was very rude. Just because she doesn't have access to something is not the customer's fault, it is something she would need to get with her own management to discuss, but she took it out on me. Furthermore, to say that I was "demoted" was a fabrication. That word should have never been presented or used. I simply would like an apology for the way that she treated me, when I did nothing wrong. I had no idea walking up to the cage that they were not going to be able to assist me because they had a glitch in their system.