Reviews

Review Details

• Review fromTao W

  Date: 06/22/2025

  1 star
  TLDR, I was charged $220 for carpet cleaning for 1 ROOM and 2 office chairs. Below average cleaning result but overall fairly shady business practice. Their entire business practice is seemingly based on sales and additional made up charges. The tech was pretty professional and was clearly trained to point out all the differences he made and upsold. The carpet was a bit better than before he got here, though it's unclear to me whether it's what a home machine couldn't do as it was still a bit dirty. He also didn't vacuum before cleaning the carpet and started spraying right away. Overall, the process took less than ********* comes to the worst part, their sales tactics which is largely bait and switch. When I first inquired, after giving all of the information(1 room, 2 chairs, high rise) and my address, I was quoted 129. When I tried to book, I was told the minimum would be 199, when I pointed out the difference, they settled on 150 and said it would cover all of the cleaning for the room and 2 chairs. They also mentioned that the price was charged because how small the work is, not necessarily reflecting the actual price they charge. However, after the tech arrived and moved all of his equipments up, he quoted me 260 because of the additional services he recommended on the carpet. Suddenly the 150 minimal was just a starting price for 1 room. After some back and forth, I rejected some of his recommendation and opt for one option cause he promised it would pull out the marks on the carpet better, which I'm not sure whether it was actually implemented or that it made any difference. Cherry on the cake is that they also charged a 9% fee on top of their price and 3% CR charges. After I paid, I realized that the state of IL does not tax on services and I still haven't gotten their receipt to my email. Avoid them at all costs, unless it costs you more than 260.

• Review fromColin A

  Date: 12/16/2023

  5 stars
  Did an above and beyond job a my buddies house, I recommend these guys if u need your house cleaned out!

• Review fromRose C

  Date: 09/28/2023

  1 star
  On Sept 17th, I suffered water in my basement. On the 18th, I called around to several cleaning services and Global Cleaning aka Green Clean said they could come out that day. I was asked to send pictures to the person I was speaking with and I did that. He gave me a quote of "from $600 - $*****. While I was hoping for something at least in the middle of that range, I was prepared for the high end. The representative showed up, began to bring equipment in to work. I asked about the contract but was told I would get that when the work was done. He came upstairs and quoted me $ *****+. I told him that I had been quoted a maximum of *****. He said to let him call the office to see what he could do. He made the call in front of me and preceded to tell "the office" that I was a senior and first time customer and could they meet the quote. I don't believe he really called anyone. Call seemed staged to me. He got off the phone and said they would meet the quote. Why didn't he call the person who I talked to initially. When I got the contract/bill, there was a travel fee included (never mentioned).They left the equipment and said I would be called to arrange a time for them to pick it up & finish the job. He went through all of the closets and emptied them out without even asking where I might want stuff. I was not present when he did that. When they came back (a different crew), they called me 15 minutes before arrival from a cell number I did not recognize so I did not answer. 15 minutes later there is a knock at my door. They were there for equipment. They were supposed to put the furniture back where they moved it from. I had to tell them to do that. After they left, I went to close the closet doors and one would not close. I called them immediately. They came back. Said water had damaged the track of the door. I don't believe that. I think initial guy broke my door. Water would not damage the track. They should have repaired my door. Beware