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Find a Location

Heartland Family Dental Care has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Heartland Family Dental Care

      1200 Network Centre Drive, Suite B Effingham, IL 62401

    • Heartland Family Dental Care

      986 N Mitthoeffer Rd Indianapolis, IN 46229

    • Heartland Family Dental Care

      986 N Mitthoeffer Road Indianapolis, IN 46229-2622

    Business ProfileforHeartland Family Dental Care

    Dentist
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Heartland Family Dental Care offers comprehensive array of dental services for all your oral health needs

    Business Details

    This is a multi-location business.

    Find a Location

    Heartland Family Dental Care has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Heartland Family Dental Care

        1200 Network Centre Drive, Suite B Effingham, IL 62401

      • Heartland Family Dental Care

        986 N Mitthoeffer Rd Indianapolis, IN 46229

      • Heartland Family Dental Care

        986 N Mitthoeffer Road Indianapolis, IN 46229-2622

      Location of This Business
      1200 Network Centre Drive, Suite B, Effingham, IL 62401
      BBB File Opened:
      11/28/2007
      Years in Business:
      27
      Business Started:
      7/29/1996
      Business Started Locally:
      7/29/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • 21st Century Dental
      • Comfortable Care Dental Health Professionals
      • Heartland Dental
      • Heartland Family Dental
      • Mission Lakes Dental Care
      Contact Information

      Customer Contact

      • Manager, Manager
      Additional Contact Information

      Fax Numbers

      • (217) 540-5600
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2023

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      Last year I had to see this dentist because I had a horrible pain in my tooth. I have dental insurance. But they told me that they didn’t know if my insurance would pay for the visit so they asked me to pay and they said if my insurance paid them then they would refund me. Well, my insurance paid them and when I tried getting my cash refund back they refused. They said I had an old balance that I hadn’t paid. When ever I went to the dentist back in 2007 the dentist broke my tooth so he said that I didn’t have to pay for that visit and he felt really badly about the breaking my tooth. After that time I visited the same dental practice many many times and they never mentioned a balance until last year when I asked them for my refund. I want them to give me my money back. They are dishonest because they kept it even though my insurance paid them. Also, if they have a balance on their system they need to speak with the dentist who broke my tooth then they will see that he had waved the fees.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

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