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          Massage Luxe of Edwardsville has 1 locations, listed below.

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            Business ProfileMassage Luxe of Edwardsville

            Massage Therapist

            Contact Information

            204 S Buchanan St

            Edwardsville, IL 62025-2109

            Visit Website
            (618) 307-0093

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            204 S Buchanan St, Edwardsville, IL 62025-2109
            BBB File Opened:
            3/31/2014
            Years in Business:
            11
            Business Started:
            4/1/2013
            Business Management
            • Mrs. Haritha Kommineni, Owner
            Contact Information

            Principal

            • Mrs. Haritha Kommineni, Owner

            Customer Contact

            • Mrs. Haritha Kommineni, Owner
            Additional Contact Information
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/15/2021

            Complaint Type:
            Order Issues
            Status:
            Answered
            I subscribed to a monthly massage package that billed $115/mo for 2 hours of massage to be split with my wife. We haven't used our hours for the past several months because life has just been busy, so we have 8 hours saved up. I recently noticed a failed charge for this month because the card on file was no longer active. Since we weren't using these regularly, I just wanted to book massages for what has already been paid and cancel my subscription. I was told according to corporate policy that since my account is "not in good standing" due to the most recent charge not going through that I can't use my hours that have already been paid for until I pay for the most recent month. The other option is to cancel my account and lose out on the last several months of subscription. I find that unacceptable. They are essentially holding hostage services that I have already paid for unless I pay for additional services I don't want.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rachel D

            11/22/2021

            HORRIBLE!!! I do NOT recommend Massage Luxe- Edwardsville. The manager is extremely rude and will do nothing to make the customer happy. We had a membership problem and he wouldnt even try to resolve the issue. Very rude and did nothing in his power to help. They train their staff to just get people signed up for memberships and do not explain cancellation policies or anything in the fine print. I do NOT recommend going here. You will be disappointed and the staffing and management is horrible. Also, they just want to take your money. I wish I could leave 0 stars.

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            BBB of Eastern & Southwest Missouri & Southern Illinois

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