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Business Profile

Radiology

Central Illinois Radiological Associates, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2025, I had an emergency room visit that ended up becoming eight days stay in the hospital, at the time I was uninsured, once I received the bill from the hospital. I did apply for financial assistance and I was covered 100%. now seven months later, I am receiving bills from various other companies associated with that **** ** **** hospital stay and bill, if I receive 100% financial aid shouldn't these additional bills be covered through that? I'm not sure what to do at the moment. That's why I'm filling this claim.

    Business Response

    Date: 07/28/2025

    Good Morning,

    CIRA does match a hospital's Charity Award Letter.  For our records, we just need a copy of the letter from ****.  Please either forward it through the BBB or email it to [email protected].

    Thanks!

    Customer Answer

    Date: 07/28/2025

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23598459, and find that this resolution is satisfactory to me.I have attached the HSHS award letter, please forward this, thank you.

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     On 11/12/24 I had a procedure done on my breast for suspected cancer. On 5/27/25 received a bill from said company that stated my claim was denied and I owe them $621. Called my insurance provider and they said it was covered and the procedure code was wrong. The insurance got the company on the line and ****** claimed it was coded right. My insurance said it was wrong and it was covered and would be paid if the code changed. ****** refused and said I needed the doctor to say it was medically necessary. Since when do radiologists need that kind of permission? Isn’t it their job to read tests and say the results? I believe this was just a money grab on the part of CIRA.

    Business Response

    Date: 06/23/2025

    Thank you for contacting the BBB and sharing your concern.  The exam and related documentation was reviewed and a call to the patient was attempted with the call going to voicemail.  The 3rd party billing company used by CIRA failed to access the hospital's records which would have shown the codes necessary for the billing company to file to patient's insurance, upon which the insurance would have paid on the claim.  The patient balance for this date of service will be adjusted accordingly.  No financial responsibility to the patient for the exam.

    Customer Answer

    Date: 06/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23462129, and find that this resolution is satisfactory to me.  As long as I am not billed for the bogus charge they tried to attain.

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medical Billing issues.
    Account for my daughter, ****** * ******** d.o.b. *********
    8/18/2022 CIRA performed radiological services for my daughter post-car accident. CIRA paid the auto insurance portion of the health insurance.

    CIRA did not bill the primary health insurance (******) or secondary health insurance (******** ********) but was not discovered until the writer studied her credit report and discovered winter of 2023 that a collections account pertaining to CIRA existed. All this time writer assumed all was well and all bills paid.

    Writer worked with BBB to obtain documents from collections agency and initial document received dated 4/16/2024.

    Writer checked out CIRA website and it stated third-party billing system trouble. Discussed with CIRA via phone call on 4/19/2024. No return phone call.

    7/16/2024. Email communication sent to request billing be submitted to primary and secondary insurance.

    CIRA needs to pull account from collections and bill medical insurance properly.

    Customer Answer

    Date: 07/30/2024


    Please see the transcript from a voicemail left on my cell phone dated 7/29/2024. “

    Hello this message is for ***** ******* my name is **** and I'm calling from Central Illinois radiological associates I'm just following up on that email that you sent in regards to Bill for your daughter ****** so I did review her account and it looks like initially when we received the bill we were notified that it could've possibly been related to an auto accident so at that time we just go ahead and send out some bills and to you they were actually addressed to you as the responsible party due to no response as they did go to collection agency so with that being said now that I have the insurance information I'm gonna go ahead and submit it to the health insurance and you I'm sorry and then I will notify the collection agency to cancel and return this and it will be removed from your credit so there will be no further action from the collection agency and there's nothing that you need to do to follow up with them again I'm gonna go ahead and submit that bill to the insurance company today and then we'll wait to see if we can receive payment on it if you do have any additional questions or concerns about this please feel free to give me a call back my phone number is area code *********** again that area code ************ thank you…”

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues with this company billing me. I have received bills from them and when I put my account number in online it says the bill is paid. I have 100% financial aid as my secondary insurance, so I assumed that it was billed and paid for by them. I keep receiving letters that say my bills have been sent to collections and I need to pay them. I have tried contacting the billing department and they put me on a list to be contacted once their phones start working. It's been 3 weeks and I haven't been contacted yet.

  • Initial Complaint

    Date:05/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of MRI scan July 11, 2023. MRI with & without contrast was ordered by my MD. Attached is that exact order Insurance covered 80% of bill from hospital for the scan itself. However the radiologist read the results of the MRI as an MRA instead. That is a completely different scan. This incorrect reading resulted in insurance declining to pay their portion and the total for the bill is $603. Central Illinois Radiological Associates (CIRA) sent me only 1 bill between August of 2023 and Feb. 2024. Then in Feb I received a letter from a collection agency wanting to collect the entire $603. I contacted CIRA and they said to just call back in 3 weeks to find out the final decision on what they plan to do. Now I’m unable to even contact them cause I was told by the collection agency that CIRA had a cyber attack and are still not able to review anything and that attack was in Feb. So it’s now almost June with no resolution. I think it’s criminal if companies like this are able to code incorrectly to insurance or perform an order that was never written by a physician and then when insurance denies the claim, That the full amount is charged to the patient. I will pay my copay but I don’t think I should be responsible for the full amount for this mistake done by Central Illinois Radiological Associates. There are very similar complaints on here and similar ****** reviews as well so I’m not the first this has happened to. Attached is the order from my physician along with prior auth approved by my insurance for test ordered.

  • Initial Complaint

    Date:11/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for radiology. The procedure was supposed to be coded as preventative which my insurance would pay 100%. The same procedure on the same day was billed by the hospital correctly as preventive and my insurance paid in full. Because the radiology company did not code it the same way it was billed differently. I called twice to get them to recode it matching the hospital code. They said it was in review. I received a third bill threatening to turn it in to collections. I will pay under protest. All this information was confirmed by my insurance company that this company has miscoded it. I suspect they miscoded it so they could get more money from my insurance and I wonder how many times they have done this. Please look into this shady billing department so others do not get screwed.

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from this provider and paid it right away on time only to find out they did not submit it to my insurance. Once they submitted it to my insurance I was supposed to get a refund of $644.02.. My FSA originally paid the 683. upon calling my FSA it cannot be refunded back to them. It has to be refunded back to me. I have explained this to them many times and they will not refund my money. They keep telling me 6 to 8 weeks I have been dealing with them since May. I am not sure how to go about getting my refund.

    Business Response

    Date: 11/16/2023

    The billing company investigated the patient's complaint.  We reviewed the patient complaint and transactions detail with the billing company.  The billing company did send the initial refund back to the FSA plan.  The billing company issued a new refund that went in the mail on 10-13-23, and they received notification the check had been cashed on 11-9-23.  A billing company representative spoke with the patient on 11/16 and the patient confirmed they had received the check and the funds were in her account on 11/14/23.  The billing company representative apologized for the delay and misunderstanding, and asked if there was anything additional they could help the patient in this matter.  The patient stated no.  The billing company is reviewing their refund processes and making changes.  We believe per the patient's declination for additional assistance that their resolution (refund in the complaint) is completed.

  • Initial Complaint

    Date:10/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/20/2023 - I called into their billing services, They had sent my account to collections, upon talking to their bill service they refused to share the information of their debt collector. They cited comapny policy, when asked to provide proof that they can not share this information they failed to do so. They refused to escalate the situation and provide a manager. They can not be allowed to withhold their collections agency information. This act prevents customers from paying past due bills and hurts their credit. The service rep took joy in refusing to assist, refusing to bring on a manager, and then hung up on me after saying he is not allowed to hang up if I am complying with him. This practice is absurd and hurtful to consumers who wish to pay their accounts.

    Business Response

    Date: 10/27/2023

    The billing company we use is researching and will provide the information on this patient's billing history and contact with them as part of our investigation.  I will be out for medical reasons myself but will be back in the office and able to respond to the complaint by 11/10/23.

    Business Response

    Date: 11/16/2023

    We reviewed the billing and engagement information with the billing company.  There were points of failure in the billing and subsequent call center interaction which the guarantor noted in his statement to BBB.  Both the billing company and I separately spoke with the guarantor and resolved the matter to what we believe is to the satisfaction of the guarantor.

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here we are July 3rd 2023 and I’m getting billed from CIRA from December 1 2022. According to **** ***** CIRA has billed this as workers compensation which it is not. Trying to get CIRA’s phone center to resolve this has not worked. This was billed incorrectly and I am stuck with a bill. I am insured Please Please Please give me someone who knows what they are doing.

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Veteran's Administration Patient and this company consistently bills my private insurance for payment and then bills me for the unpaid balance even when they have been notified it was a community care case and that the VA's insurance (Optum is responsible. I have called the company but I have been told by their representative who stated his name was *** that nothing could be done about the situation. Thank you, ** ******* 

Central Illinois Radiological Associates, Ltd. is NOT a BBB Accredited Business.

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