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Business Profile

Auto Repairs

Spring Hill Auto Body, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Spring Hill Auto Body, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spring Hill Auto Body, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting the runaround from *********** Auto Body because they do not have the ability to complete the repairs on my vehicle.Prior to taking my 2023 **** Mustang Mach E to ***********, I called them to confirm that they were certified to work on newer Electric Vehicles. They assured me that they were and that they were fully certified by ****.On 7/22/24, I contacted them and was told my car could possibly be ready by the end of the week ,but that they didn't want to overpromise, so they quoted me Wed 7/31.When I called on Wed, they said it would by Thu or worst case Friday.I received a text message on Fri 8/2/24 at 9:15am saying "We are nearing completion. If there are any delays, we will call you"Nobody called me, so I contacted them on Fri at 12:15pm. They told me it wasn't done, but still might be done today - possibly 2pm or maybe 4pm. They said they are open until 5:30pm, but even if it wasn't done until late and I couldn't get there by 5:30pm, they are open on Sat.They called my later on *** saying there was no way it would be done today. When I asked if there was a possibility of it being done on Sat, they said it wouldn't be until Mon 8/5/24.My car is still not ready. I firmly believe this is because they do not have the qualifications to work on this type of vehicle and are just postponing every time I call.

      Business Response

      Date: 08/12/2024

      We are a **** Certified shop. I attached a screen shot of the "Promise Date" that he continually got txt's on. We actually delivered the vehicle 3 days early. I, *********************, the owner, told him on the phone that his vehicle would not be done on Friday 8/2/2024 but we are attempting to beat the Promise Date of 8/7/2024. 

    Spring Hill Auto Body, Inc. is NOT a BBB Accredited Business.

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