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Find a Location

ACT Appraisal, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforACT Appraisal, Inc.

    Appraisal Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    ACT manages the residential appraisal process for the mortgage lending community. 

    Business Details

    Location of This Business
    1141 E Main St Ste 102, East Dundee, IL 60118-2440
    BBB File Opened:
    12/17/2002
    Years in Business:
    22
    Business Started:
    8/22/2001
    Business Incorporated:
    8/22/2001
    Type of Entity:
    Corporation
    Business Management
    • Ms. Erika Franks, Chief Operations Officer
    • Mr. Bryan Franks, Owner
    • Mr. Ron Waite, National Sales Manager
    Contact Information

    Principal

    • Ms. Erika Franks, Chief Operations Officer

    Customer Contact

    • Mr. Ron Waite, National Sales Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    I had an appraisal done on a property I was under contract for in 6/22. The appraisal didnt come back until long after the promise dare but my major issue is the appraisal I actually received wasnt of the house I was under contract for. For example my phone was a 3 bedroom 2 bath home but the appraisal report I received was for a 4bd rm 3 bath home. Also I was charged to have a 2nd appraisal done but I know for a fact no one ever cane and did a 2nd appraisal after repairs were supposedly done because it was the day before closing and I was informed the re-appraisal was done over the phone. I was charged over $600 for the first appraisal and I believe the 2nd was done for over $200 even thiugh the report I received wasnt even of the correct home.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sisie N

    1 star

    03/04/2022

    Stay away from this company!!! Our lender used them to run an appraisal report for us. They actually subcontracted this job to a very small appraisal company in our state with only 2-3 employees including the owner. Yet they charged us $800+ for running the report. The appraiser ***** used the comparable that is not in the same condition as our house and appraised our house at least $30k under the fair market value. The comparable that they used were on market for over three weeks and sold at a reduced price from the listing price, yet our house was in market for only one day with multiple offers, which indicates the variances in conditions and demand. We provided strong numbers and reasons (line by line) as evidence to dispute this report, and they came back with three lines noting that our recommended comparable houses are not in the same community with an extra charge of $325. Is this a joke? Our recommended comparable houses are located less than 2 miles away from ours and we provided strong evidence showing the comparability in size, proximity, days on market, year built, sale price, sale date, condition, living area and floor plan. Please do your part responsibly and run your business with integrity!!

    Local BBB

    BBB of Chicago & Northern Illinois

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