We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Officite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We asked this company to make us two websites back in March. Since then, neither of the websites are completed and they are still collecting our money and we want to ask for a full refund.

    Business Response

    Date: 12/02/2024

    I am writing to address the complaint submitted by Oasis Hospice and Geriatric and ************************** regarding the two websites that are claimed never went live.
    We would like to clarify the situation as follows:
    First Website: This site was completed and went live within 60 days (5/10/2024). The delay occurred because we did not initially have access to the domain name, which was controlled by the clients company. Additionally, further delays happened due to the requirement of an approval from one of the doctors associated with the project. Despite these delays, we managed to go live within the stipulated time frame once these issues were resolved.
    Second Website: The delay in this case was primarily due to the client providing the necessary content for the website. We have consistently communicated the importance of timely content submission to ensure the website can be developed and launched without unnecessary delays.
    Unfortunately, delays in getting a website live that are caused by the client not providing feedback or the content needed to create the website are not considered refundable circumstances. We remain committed to delivering high-quality service and maintaining transparent communication with our clients.
    We understand the clients frustration and are committed to resolving this issue amicably. We believe in maintaining strong relationships with our clients, and we are open to any further discussions or clarifications the Better Business Bureau may require.
    Thank you for your understanding and assistance in this matter.
    Sincerely,
    *** ******
    GM - Officite

    Customer Answer

    Date: 12/02/2024

    there is no doubt  the the websites went live, but the content and both websites has been very poorly designed. If we wanted a 5th grader to design websites we wouldn't have gone to a national company like Officite. I can attach the entire email thread that my employee and your entire team has had since may. We have never received a finished product that is acceptable. There is always some kind of blatant  mistake we can find, the mobile websites are horrible. Most of our patient population is geriatric, it is more difficult for them to navigate these websites. We have recieved a very sub-par product and you can't even categorize it as a finished website. They put the wrong company name on one of our websites. How un-professional is that? We would like a refund for entire amount because entire process has been a big waste of nearly 10 months. 
    Complaint: 22593604

    I am rejecting this response because:

    Sincerely,

    ******* ******

    Business Response

    Date: 12/05/2024

    Thank you for your additional feedback.  At this point, our GM - *** ******, will reach out to discuss further and see if we can find an acceptable resolution.  Thank you.

Officite is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.