Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/2024, we were contacted by ******* ***** with VMS about signing up to accept *** for my small business. After getting my information, I was told I was approved for a FREE credit card machine, and I was approved to accept ***. He stated the only charges I would have each month would be $49.99 for transactions ran in the machine and I wouldn't be billed until November. I was billed $55.90 on 11/4 for inactivity fee for the credit cards, $68.09 on 11/5 for "subscription" fee, and $37.83 on 11/12 for Clover App. We called to cancel and was told it would cost $1500 to cancel. We told **** that was ridiculous, and he called back and said he talked it down to $800. I paid the $800, and then he told us we had to call **** to return the equipment. I was then told it would cost us $2,569 to get out of the contract with them. We have not even used the machine...don't even know how to use it, and we haven't been approved by ****. When ******* emailed the contract for signing, he stated he needed my signature to get me signed up for ***. There was no mention of anything else, and the only thing on the screen was the boxes I needed to sign. There was no contract to be seen. There was never any mention of a four-year contract. Why, if the machine is free, am I having to lease it each month? On the third page of the fee schedule (which I received after the fact), it states "client has received a copy of the Program Guide and Confirmation Page, which is part of this Merchant Processing Application". We had not received anything from them, so that is false. The only documentation I have from them is the contract I received after the fact. I'm not sure why they charged $800 for cancellation, but I want a full refund from them. I also want them to negotiate with FDMS over the machine they negotiated on my behalf. I want all the fees refunded as well. These people need to be put out of business. They are liars!

  

  Business Response

  Date: 11/21/2024

  We're not sure how the confusion occurred on the phone  but as you contacted us through our website,  the assumption is that you were interested in credit and debit card processing as well as ***.  We provide credit and debit card equipment and services  as a reseller.  While we can help with the *** application, approval is the function of the **** and can **** *-8 weeks.    The subscription and  inactivity fees are clearly described in the agreements that you signed, while the Clover App is usually chosen by the merchant off their dashboard.    And  no equipment is ever sent out without  the agreements being signed first. When you were contacted (several times) by our install department it was to show you how to use as well as to make sure that it was functioning properly.

  It seems that your account has now been cancelled and someone will reach out  with any further details.   Or feel free to call our customer ********************** department at ************.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22550438
  
  I am rejecting this response because:  The initial interest was through the internet where I answered a questionnaire about accepting EBT.  I was then contacted by ******* ***** from your company.   All interactions involving setting up EBT went through him over the phone.  We did not want to accept credit cards.   We only wanted to accept EBT.  He took the information over the phone.   He exaggerated the numbers I gave him on sales on the contract.   I guess that was to get me qualified.  I am a very small business.   The contract,  which states I had a copy of it before it was signed,  was sent to me after he told me to sign it while he was on the phone with me.   He stated I was just signing paperwork to get signed up with the **** to accept EBT.  As I mentioned,  the paperwork came across my phone just showing where I needed to sign.   There was no mention of a Clover app.  The contract states it would costs $2,3?? plus tax to cancel it.   So why is VMS charging $800 to cancel it and Clover is charging an additional $2500?  And when I called and asked what the total to cancel the contract was,  why didn't they tell me $3300 instead of $800?   They did the Clover application and "subscription" on my behalf.   As far as setting up the machine, they got it running, but no one has called to tell us how to run transactions.  When I talked to *** after finding out Clover was charging us $2500, he claimed he didn't know what the contract was with them.   How could he not know when VMS set up the contract? These people have lied to us from day one.  It is clear in the contract that we should have had a copy of the contact in our hands BEFORE we were asked to sign anything.  We did not.  That's a breach of contract.   It's clear in the contract that they signed me up with Clover and entered me into a four year agreement without my knowledge.  This did not occur online.   It was done over the phone.  I have text messages and phone logs to prove that.  The contract states the amount cancel the agreement,  and nowhere in the contract does it state that VMS gets a fee.   I was not made aware of any cancelation fees at all.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 11/25/2024

  Firstly,  The amount of sales expected has no bearing on  *** approval. The **** approves the issuing of an FNS number based on meeting the inventory requirements in your store.   These were the questions that were asked of you by our *** department after the equipment was installed.

  The agreement that you signed does layout the costs for processing and equipment.  And that is what you signed.  It would've been sent for you to read through as you were signing it. It is not a separate email, but the same esign.

  When you asked us about the cancellation costs, they are outlined in the paperwork you signed and those refer to the processing account that was set up with us, regardless of whether you accept credit cards or not. Some of our merchants decide to  do all  cards through us because our prices are so low. But you can use it strictly for EBT if you choose.  This is the deconversion fee  of $800 when you cancelled the account.

    As for the fees you are seeing on your account:   because of the timing on when the account was opened, you were charged both a prorated fee for one month and full fee for the next (  ***** + ***** /  ***** plus tax and insurance).   The Clover apps cannot be done by us as we have no remote access to that part of the system.  Apps are chosen off of the dashboard on the machine.  These can be accidentally activated as people are getting used to the machine and it sounds like that's what happened here.  We would've happily  tried to work something out, especially as your business appears to be somewhat seasonal  but you wanted to cancel.

  Since Clover (Fiserv) is the provider of the equipment (we merely resell for them), they determine the cost of cancelling the equipment agreement. We have no idea what that charge will be, as it's dependent upon different factors.

   

  Hopefully this clarifies things for you.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22550438
  
  I am rejecting this response because:  First of all,  there were no questions asked of us after the equipment was installed.   As a matter of fact,  no one even contacted us to notify us the equipment was ready to run.  

  When you are sent something to e-sign, and it is supposed to be from a reputable company,  as you represent yourself to be, you should be able to trust what you are being told from the individual on the phone when you are signing.   We were given false and misleading information,  and he rushed us to e-sign the document.   There was no mention of a contract,  we were told the machine was free, there was no mention of fees other than a $49.95 fee for transactions that were ran on the machine each month for *** which would begin in November, which is shown in the contract.   When we called about the fees, we were told by the billing department and ******* ***** that we were billed for October and November.   According to *** ****, we were billed for November and the other fee was for dormancy fees. Since we haven't used the machine,  there is no way I set up a Clover app as you've indicated.   You put us in the contract with Clover, so to say you have no idea what their charges are is an absolute lie.  I am not the only one to complain about your business practices.   A contract is invalid when it is based on false pretenses.   This contract was signed under duress, and fraud was used to encourage the decision making.   When we spoke to *** *****, he laughed when asked if we couldn't trust that ******* ***** was telling us the truth when we signed the document.   He made our la said we were stupid
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/02/2024

  When the agreement was sent to you on Sept 23, 2024, the charge were clearly stated for credit/debit transactions and EBT transaction on pages 2-4.  The equipment price was stated on page 6. This is what your signed copy shows. This equipment was installed on Sept 30 and at that time ****** was walked through how to use it.  Billing typically begins within the next billing cycle  (ie October) This was also set up as a wireless connection at the time of install, which does have a fee attached to it by Clover.   And from the records we have it seems that that was  a change from the original order.  It is probable that that is the app fee you are referring to. And your dashboard on the Clover would've reflected this.

  We're truly sorry for any miscommunication that might have occurred over the phone, but that is why we send everything out in writing.  We encourage people to take the time to read this and ask whatever questions they have.  The first we heard of any unhappiness was when you called in to cancel.  We had even reached out when we saw that you weren't using the machine and were told that you weren't open yet.  And there were further opportunities while texting was occurring over your EBT application as well.  We would've been happy to work with you on whatever issues we could.  As it stands now, your option is to discuss this with the leasing company and Clover.

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22550438
  
  I am rejecting this response because:  We were contacted on September 30th to set up the machine.  However,  there was an issue regarding whether the machine had a *** card because that was needed for the wireless connection which WAS requested on the initial order.   There was no mention of an additional charge.   We were told we would receive another call once they were could figure out how to set the machine up after resolving the *** card issue.   That call never happened; therefore, we were never shown how to use the machine.  As I mentioned in my previous response, this company has continuously lied.  Why should I contact Clover when VMS signed me up with them? Clover advised me to contract VMS.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VMS are scamming customers by lying about pricing options (I felt as if I was purchasing a vehicle, not an electronic device). ********************** sent several contracts that showed different prices and are rude when client begin to ask questions for clarity. Once device is purchased this company calls at least 4 times a day to activate the device, because thats how they are compensated. Price Gouging

  

  Business Response

  Date: 11/21/2024

  Sorry that this wasn't as simple as you hoped.  We do try to make it easy for business owners, but  there are a lot of choices that need to be made as to equipment and services needed, and that means different pricing options.   And yes , we do call  to get the equipment installed -  there are times when there's  a connectivity issue or the machine has a tech issue and we don't want you to discover this the first time you go to use it with a customer.    I would recommend calling our Customer ********************** department   to discuss  what we might be able to do to help you out.   ************

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have known not to sign up for this when they were so pushy to get me signed up. I was looking for help to accept EBT. They assured me they would make this happen. I signed up....never got to the point I could accept EBT and have paid over $60 a month for 3 years when I don't even have their terminal plugged up. They don't tell you there is a very high cancelation fee if you cancel before 3 years. But my 3 years is up and I can't get a response from the company and my last bill was over $80. I have paid over $2000 for absolutely nothing. And they make it very hard to cancel. I got in touch one time and she told me I had to write a letter and mail it to cancel. REALLY!!

  

  Business Response

  Date: 08/07/2024

  We're sorry for any confusion on this.   We cannot guarantee that the **** will approve you for EBT acceptance.  All we can do is help with the lengthy approval process to make it easier for you.  Your processing accounts were cancelled with us at no charge, so the money you're referring to is most probably the leasing payment for the equipment.   That needs to be addressed to FDGL, the firm we resell for.  You can reach them at *********. The request for a letter is not unusual by the way.   Since all documents related to credit card processing services are in the name of the owner, verbal authorizations are not accepted for security reasons.

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The velocity merchant services is holding my money from store which was a credit card paid for the products at my store .. they say the risk department is reviewing the account and passed 90 days now, they dont take my call or reply to any our email they committed to release the payment on 07/27/2024 and has not done that no correspondence after there commitment i would like them to release the money my store is closed due to this act of them and i could not buy the goods to sell.

  

  Business Response

  Date: 08/07/2024

  Ismail, 

  I checked into this as it seemed odd.   First off, we don't hold any money, ever.  *********** the company that we resell for, determined that something in the processing history looked off and they put the hold on the account. We're sorry that this had an impact on your business but it is out of our control. Please address your concerns to them  at  **********.  They should be able to explain the reasons for the hold and what needs to happen next to clear it up.
  

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know if velocity contracts out their telemarketing, if there's ill intent on behalf of scammers/spoofers or the common practice of telemarketing merchant service is subterfuge, I have gotten at least 1 call a day for the past two weeks from individuals claiming to be Velocity merchant services, however the caller ID never says **********************, Some of the caller ID's are "ALPINE PACIFIC", "TCC NETWORKS", "THE **** COMP" and various city/state format caller IDs that when answered there's a pause and the calling party says hello can I speak to the owner? I say why? and after some back and forth they state there with Velocity, no elaboration, just "VELOCITY", I honestly didn't know what Velocity was. Bad business practices in telemarketing and very poor professionalism is the merchant services telemarketing, they act like bill collectors.

  

  Business Response

  Date: 06/20/2024

    Our reps identify themselves as VMS, not Velocity.    There is also another company out there called Velocity and it might have been them.  We checked our records and have removed you from our call list, tho we show no calls made to this number yet.

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aprile 24th 2024 VMS contacted me telling me they would like to sign up my business to accept EBT food transactions. However VMS took advantage of my poor english skills and signed me up for a terminal and multi month long agreement that I was not aware of. Furthermore they did not help me accept EBT food transactions. It became clear to me they are scammers. When I tried to cancel their services they requested $600. I want to cancel everything and they are unwilling. I did not agree to their terms.

  

  Business Response

  Date: 05/26/2024

  We're sorry for any confusion that has occurred.  In order to accept **** you must have a terminal and an approval from the ****.  We don't recommend using an existing machine as the program changes necessary can damage the machine and then you'd be left with no ability to accept any cards.  As for the **** it can take up to  6 weeks to get approval from the **** after your machine has been installed.  They require separate applications as well as a site visit.  It looks as though you're equipment hasn't been installed yet though we've been trying to reach you on an almost daily basis for the last month.    We will have someone call you to reconfirm your needs and answer any questions you might have so that we can resolve this.

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company signed a fraudulent lease in my name with clover I never was aware of the contact. They also charged over 4000 dollars for a piece of equipment I never used in which I shipped back I never agreed to there service nor did I use there processing machine one time. This was a complete fraudulent claim on there behalf.

  

  Business Response

  Date: 04/30/2024

  ******, We're sorry for any confusion that exists, but there is no contract with Clover -  the only lease and service agreement  on file is for the FD150 and pinpad that you've already cancelled through ****.   The only mention we can even find of Clover is the possibility of the owner of your restaurant possibly wanting one.  And unfortunately, whether the machine was used or not there are still costs involved in the return and the closure of the account which are laid out in the agreements you signed.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21625683
  
  I am rejecting this response because:
  The business has not removed me from the illegal contract they originally signed me up for I returned the equipment that was never authorized to be sent to me also never used this equipment one time.
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/03/2024

  Unfortunately, since there is  a signed contract on file for the equipment, as well as  a record of the exchanges regarding delivery, there isn't much we can do.  As a reseller, any equipment charges need to be addressed for FISERV.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21625683
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ closed our business account, due to not receiving a copy of our business license. The head office of the bank sent the information to the local branch of which we opened the account and they failed to inform us of what was requested by the head office. We went in and solved the issue with the bank and spoke with a representative from VMS and we followed all the necessary steps to resume funding activities. Note: all daily funding to our account was returned by the bank. VMS sent in a portion of the money and told us that it was all that was held. After several phone calls and going through the accounting steps and sending statements, so they could use and compare with there's we are yet to receive the remainder of the funds. See attachments.

  

  Business Response

  Date: 03/26/2024

  As we understand it, your funds have all been received.   The time lag was caused by a combination of the time it  takes to make the bank account change as well as the normal 48hour batch time .   We always make sure the the new account is active so that there won't be any delay longer than necessary in your receiving your funds.   Sorry for any confusion on this.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  okay said i pay nothing ,i have been paying for like last four plus months for machine ** for something we do not know? i started ebt process with you guys its been four plus months cuz i see how long you guys took to upload documents but sent me machine in three days so you guys can start collecting money person name ****** she was like we will take care of everything help you get approve what happned to all those promises ? and since i got the card processing machine never get call from you i have to call nd get update or what u need ND STUFF ? BUT before i started process my EBT with you i was getting call left and right ? im wondering are you guys scam? or for real you guys have guts to lie nd that takes forever to uplode documents , WHEN I CALLED FOR CHARGES RESPOND WAS WE DO NOT KNOW MAYBE THAT CHARGE FOR CARD ************ I GOT MACHINE FROM YOU GUYS SO HOW DOES THIS THINGS WORKS IM PAYING OVER $3000 FOR MACHINE ARE YOU GUYS KIDDING ME? I DO NOT WANT TO TALK WITH JUST ANYONE I NEED TO TALK WITH SOME ONE WHO CAN GIVE ALL THE ANSWERS

  

  Business Response

  Date: 12/12/2023

  *****, 

  From what our records show, the delay was caused by the **** requiring further documentation from you after the first set of applications; when they didn't receive it they withdrew the application and it had to be started over.  Normally,  once the documents are received, they will do an inspection and even then it can require more documents. We can't control any of that as the **** determines what they need to approve the application and allow the *** number to be activated. The machine you got can also be used for credit and debit card processing, which should have some value for the  business.   We're sorry that the process didn't go as smoothly as you hoped. We wish you well as you deal with the **** .

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a gas station convenience store. I was interested in providing *** for my customers so I researched a company to assist with the *** application and process, this was *** of 2022. I came upon VMS (Velocity Merchant Services), I filled out a questionnaire and within a couple or hours a representative ********************* called me back. He stated he works with the *** program which I assumed at the time he was working with the ***************** because he did not deny this when I asked. I told him I am unfamiliar how *** application works and he assured everything would be done for me; all I needed to do was sign some papers. he made it sound so easy. **** said I needed to purchase the credit card processing terminal which would cost about $595 and I needed to purchase it right away before they can begin the *** application. He assured me I would not get billed until my application was approved by the State; and application process moves fast. So I believed him and he sent over the agreement via email. He called and rush me through the application process; I thought I was filling out the *** application over the phone with him and he was submitting it for me to the *****************. When I questioned him about the process and how it works, he reassured me this was standard procedure and once the "application" was completed the ***** will sent someone to the site to ensure we carried all the required food items to be eligible for ***. The credit card terminal arrived overnight and I was billed. I called and asked what I should be doing with this terminal since I wasn't *** approved and already charged. **** said everything is in the works and I will be up and running soon. Come Sept 2022 I am not *** approved and been getting billed. I tried calling **** and left voicemails with no answers, I emailed him on 9/26/22 and he replied 9/27/22 that my *** application would be submitted today. It is now 7/18/23 and VMS sent me to collections and I am not *** approved.

  

  Business Response

  Date: 07/24/2023

  We checked into the account and it appears that we never received the docs we needed to  finish applying for your EBT license, or for your  account cancellation after multiple attempts from VMS to reach you. We can close the account with us for the  card processing, with no penalties.   However since you signed  a lease for the equipment, you must contact First Data.  They are the ones who are using Northstar Collections to collect on the equipment charges.  We're sorry for any confusion on this.  The other option would be for us to try again to get your EBT application processed through the **** (they are the ones that handle this, not the state) but we won't be able to do that without the necessary documents on your business and partner. That would allow you to use the machine that  you leased through First Data.  Please reach out to our customer ********************** department if you'd prefer the 2nd option.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20338566
  
  I am rejecting this response... first of all VMS never received the requested documents because multiple return calls and emails have been attempted on my end with no responses from VMS. Secondly, VMS signed me up and shipped the equipment without the *** application being submitted. From what I've read this is not the first time you've pushed customer to purchase equipment before the actual process with the application has been approved. The only way I will accept and move forward from this, is for VMS to reach out to first data and reverse the charges. It is criminal the kind of practice and the types of employees you have employed. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/25/2023

   We're sorry you're not happy and would like to help.  Especially as you called us  initially, off of our website to get you started.

  We help our customers apply for EBT and can't do that until they are up and running on either our equipment or software since some of the application requires equipment info.  Gas stations typically require another piece of equipment to be able to accept EBT.( and it typically offers better processing rates as well, so that a lot of stations use it run their merchandise sales) Once you had done that, there were an exchange of 10 texts with our EBT department here requesting information about your business and partner so that your application could be submitted.  Without this information, the **** would not process an application and we didn't hear back from you. The billing (and collection action) that took place was from ********** for the lease and we can't control any of that.  We can cancel the service agreement with us for processing fees, without penalty, because that is under our control.   Please send  a letter in writing to us requesting this as we don't cancel accounts over the phone -  we need to have documentation that the owner requested the cancellation.

  Please call our customer ********************** office for any further help.

   

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20338566
  
  I am rejecting this response

  I don't understand why you are stating you have nothing to do with first data when ********************* set up the unauthorized account and never told me the terminal was through another agency.  Was he trying to make his monthly quota so he can get his bonus!? I just don't understand how VMS can run a business the way you do; and I know I am not the only person that feels this way from all the other complaints from other customers. why would I need or want a terminal if the application wasn't approved. Why would anyone want to pay for something that isn't necessary? This whole operation VMS has going on is like ***** Fargo fraud scandal. 

  As stated earlier the only way I will be happy and accept closing this case is if you pull my account from first data and rectify everything ********************* started. I DO NOT WANT TO DO BUSINESS WITH VMS AND I NEVER WILL,  VMS need to fix all the headaches this has created in my life. 

  
  Sincerely,
  
  ***************************