Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of purchasing a used vehicle from AutoNation and had taken the time to visit the dealership in person. Despite multiple requests, they refused for weeks to provide documentation showing they had power of attorneyan apparent attempt to pressure me into financing through them. Eventually, they sent the necessary documents to my bank, *******************************Upon inspecting the vehicle, I was immediately overwhelmed by a foul odor. It was apparent the car had suffered water damage, with visible signs of mold in the flooring. AutoNation had previously claimed the vehicle passed inspection and had been thoroughly cleanedboth of which were demonstrably false. Even after I commissioned a third-party inspection confirming water damage and mold, the dealership continued to deny these issues.I have documentation showing AutoNation was aware of the biohazard condition when they acquired the vehicle, yet they failed to disclose this critical information during the sales process.

  Business Response

  Date: 07/15/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

  Customer Answer

  Date: 07/20/2025

  To the Better Business Bureau,

  
  Thank you for the update regarding my complaint (ID ********* against AutoNation Hyundai O'Hare.

  
  I am writing to formally reject the business's response.

  
  Their statement that the "case is under review" and that they will "provide a response within ***** business hours" is not a substantive reply to the serious issues detailed in my complaint. It is a procedural delay tactic that fails to address any of the specific, documented facts of the matter.
  To be clear, my complaint is not a simple misunderstanding. I have provided evidence that AutoNation attempted to sell me a vehicle with a known biohazard (water damage and mold), deliberately misrepresented the vehicle's condition after claiming it passed inspection, and refused to provide necessary paperwork in what appeared to be an attempt to pressure me into their financing. They continued to deny the vehicle's condition even after I presented them with a third-party inspection report confirming the damage.
  A promise to respond later is not a resolution. I will await a tangible response from AutoNation that directly addresses the evidence of their deceptive and dangerous practices. My desired outcome remains a full refund of all costs I have incurred during this process, including the fee for the independent inspection.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/24/2025

  Dear Mr.******,

  Thank you for considering Autonation Hyundai O'Hare for your vehicle purchase.

  We appreciate your interest in the 2012 ****** Camry Hybrid XLE and the time you invested throughout the purchasing process. As you are aware, we provided a video showing the condition of the vehicle and issued a bill of sale on June 16, 2025, to support your financing efforts with your credit union.

  Please note that while we assisted by promptly sending the required documentation, the credit unions processing timeincluding delays due to the observed bank holidaywas outside of our control. Once the deposit was received on June 20,we held the vehicle for you in good faith.

  At the time of filming the condition video, our team observed no signs of water damage or abnormal odors. However, in keeping with our commitment to transparency, we supported your decision to have the vehicle inspected by a third party.Following that inspection, you elected not to proceed with the purchase and requested a price reduction in line with the financing amount offered by your credit union.

  As a One Price store, Autonation Hyundai OHare does not negotiate on pricing. Our vehicles are listed at the best price upfront to ensure a straightforward,no-hassle experience for all customers. Additionally, while we strive to support our customers in every reasonable way, we are unable to reimburse travel expenses or third-party inspection fees, as those are at the discretion of the buyer.

  We regret that we couldnt come to an agreement, but we appreciate the opportunity to work with you and hope to serve you in the future should your needs change.

  Thank you. 

  
  

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23522624
  
  To the Better Business Bureau,

  
  Thank you for forwarding the business's response. I am writing to formally and emphatically reject this response in its entirety.

  
  The message from AutoNation Hyundai O'Hare is a work of fiction, filled with factual inaccuracies, mischaracterizations, and a complete failure to address the core of my complaint: that they knowingly and deceptively attempted to sell me a vehicle with a biohazard condition.

  
  Let me address their points directly:

  On the Deposit: Their claim that "the deposit was received on June 20" is an absolute fabrication. I never paid a deposit. This blatant falsehood demonstrates the dealership's willingness to invent facts to support their narrative and immediately invalidates the credibility of their entire response.
  On Processing Delays: They falsely attribute delays to my credit union and a bank holiday. The truth, as stated in my original complaint, is that AutoNation themselves caused a week of delays by refusing to provide the necessary Power of Attorney documentation. This only happened after multiple requests from both myself and my bank. Their attempt to shift blame is disingenuous.
  On the Vehicle's Condition: Their statement that "our team observed no signs of water damage or abnormal odors" is directly contradicted by the facts. Most critically, they ignore the evidence showing they were aware of the vehicle's biohazard condition when they acquired it. Their attempt to sell it was not an oversight; it was a deliberate act of concealment.
  On the "Negotiation": To frame this as a failed price negotiation is a gross and deliberate mischaracterization of the events. My immediate intention upon discovering the mold was to abandon the purchase. It was AutoNation's staff who initiated negotiations to salvage the deal. Shockingly, even after I presented them with a third-party inspection report formally confirming the water damage and mold, their manager, **** *****, continued to negotiate and lowered the price multiple times. This proves two things: First, their "One Price" policy is a sham they discard when convenient. Second, and more importantly, this was never about price for me; it was about my refusal to purchase a dangerous and misrepresented vehicle. The issue was a material defect that breached the terms of sale based on their own advertisement, which described a vehicle with a "clean interior" and "practically showroom newness."
  AutoNation's response is an insulting attempt to rewrite history and evade all responsibility. They have not addressed the fraudulent misrepresentation, the proof that they knew of the water damage, or their deceptive business practices.

  
  Their refusal to reimburse my travel expenses and, most importantly, the third-party inspection fee I incurred solely because of their deception is unacceptable.

  
  This response is not a good-faith effort at resolution. It is a calculated dismissal of a serious complaint. I expect a response that deals with the actual facts of this case.

  
  Sincerely,

  ****** ******

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9. 2025 I purchased a car from AutoNation. They requested me to sign a contract $2000.00 more than the agreed amount of $5358.83 in order to qualify for a financing rebate. I was told I would receive this rebate within 2 days. Since the rebate never showed I emailed them several times requesting an answer. Each time they failed to reply. Note the $2000.00 check back is noted on there work sheets. 

  Business Response

  Date: 06/06/2025

  Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

  Thank you. 

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23341955
  
  I am rejecting this response because:I would also like a letter of apology from the corporation for the unanswered emails,duress, and stress suffered as a result of the incident.
  
  Sincerely,
  
  ****** Kozielek *******

  Business Response

  Date: 06/18/2025

  We sincerely apologize for the inconvenience. The customer visited the ********************** and picked up their check in person. 

  Thank you. 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 16, 2024 I purchased a 2016 Hyundai Elantra with a 90 day or ***** mile warranty. Three months later the car began surging then not accelerating. Brought car for service on May 22, 2024 , they kept the car for a week and was charged $522.60 for diagnostic which they said was not covered under the warranty. They said they could not replicate the problem with the transmission. Three months later on August 26 the car stalled on the side of the road and was towed to ***** Hyundai in *********. They said it needs a new transmission. The cost is $3,100. I have has the car for 6 months. They knew the warranty was expiring and purposely didnt fix it knowing full well the car needed a new transmission.  

  Customer Answer

  Date: 09/09/2024

  August 26, **24 
  Diagnostic ***** Hyundai Algonquin, Illinojs 
  TRAY EKBO --  RO ****** FOUND P0722. NO OUTPUT SPEED BEING READ WHILE MONITORING CURRENT DATA. FOUND TSB #**-AT-011H. VERIFIED VOLTAGE AT PIN 3 OF SOLENOID CONNECTOR ENSURING VOLTAGE IS SUPPLIED AT THE OUTPUT SPEED SENSOR. REPLACE INPUT/OUTPUT SPEED SENSOR AND VALVE BODY HARNESS ALONG WITH OIL PAN GASKET AND TRANS FLUID.
  Cost $1,300 
  
  We were repeatedly told by Auto Nation there was nothing wrong with the transmission. The car was purchased in February with a warranty of 90 days or ***** miles. Now the warranty is expired by 400 miles. The car was brought to *********** in May and they said it was fine.  Now the car is not drivable and is at ***** Hyundai and needs a new transmission. 
  September 3, **24 Diagnostic ***** Hyundai Algonquin, Illinois 
  
  
  INSTALLED THE NEW INPUT AND OUTPUT SPEED SENSORS. GOT THE P0722 CODE ELIMINATED, BUT THE VEHICLE STILL WILL NOT ACCELERATE IN DRIVE. PREVIOUSLY CODE P0722 WAS THROWN AND THE OUTPUT SPEED WAS 0 IN LIVE DATA. THE CAR IS GONNA NEED A TRANSMISSION.
  Cost $3,100 

  Business Response

  Date: 09/12/2024

  To whom it may concern, 

  ***** **** did not purchase a 2016 Hyundai Elantra from Autonation ***** ******. Can you update to reflect where ***** **** purchased her vehicle.

   

  Sincerely,

   

  ***** ******

  General Manager

  Autonation ***** ****************

  Customer Answer

  Date: 09/13/2024

  We purchased this Hyndai Elantra in February of 2024. To date $5258.34 has been spent on this car. A new transmission was installed last week and new battery was purchased today because the battery died yesterday. I just paid $118.00 for a new battery today. I have that receipt. In May we brought the car to the dealer with acceleration issues indicating transmission problems. They charged us $522.60 for diagnostics on the transmission and they told us they could not replicate the problem. There were so many problems with the transmission it is impossible it was undetectable 3 months ago. Now the warranty is expired by 400 miles. They did not want to do the work while the warranty was in effect. We were deceived by *********** and they must pay for all of the repairs the car has needed. The car was purchased 6 months ago there is no excuse for their deceptive business practices. I want to be fully compensated. The purchase price was 16,000. 

  Business Response

  Date: 09/13/2024

  To whom it may concern, 

  Receipt is from the Hyundai dealership. You are contacting the ***** Store. Please update to the correct location.

   

  Thanks

  ***** ******

  General Manager

  Autonation ***** ****************

  Business Response

  Date: 09/19/2024

  The vehicle was not purchased with said warranty from ***** Hyundai. The vehicle was purchased from AutoNation Hyundai O'Hare. Also the receipt the customer is asking asking for the refund is from AutoNation Hyundai O'Hare

  Business Response

  Date: 11/07/2024

  Good morning,

  We keep trying to get in touch with the customer so we can resolve the issue, but no luck.

  Sincerely,
  *******

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Hyundai Palisade in 2022 I have since paid off the auto early, but the title was sent to a credit union my loan was with capitol bank, the have reached out to the dealer but never received an answer or the title, I have contacted the dealer which in turn gave me the name of the credit union, This is not my job I paid for my car in full , I refuse to go to the *** and have to pay a fee to obtain my title after paying over $45,000 for the Hyundai, It seems like no one is willing to help , I have tried calling the dealership many times and no one answers I was able to get a hold of the parts ***** which in turn gave me the number to ****** the finance guy, he is the one I spoke to and told me to call Great lakes credit union , I did they are checking on it but could not find me in there system, I need ****** to find my title.  

  Business Response

  Date: 08/27/2024

  Good morning,

  As a dealer we are required to title sold units. If customer has a lien , title is being sent to the lender by Secretary of State.

  Customer should contact the lender to obtain the title.

  Respectfully,

  *******

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from *********************************** (IL) and as a resident of ******** I needed to get my plates and registration done in ********. During the transaction, I was told by *********************** (manager) that they required me to use their third party service to get the out of state registration. Despite my protest that I preferred to do the registration myself, I was told that was not an option. ****** Hyundai collected the estimated fees from me and I was told that once the registration was completed they would send me a notice of any over/under that was due. I received my registration over a month ago and am due a refund of $530.65. I did speak to ****** 7/18/24, he said he talked to his accounting **** and the refund is being processed. A few days later someone name ******* texted me from the dealership stating that the entire amount was sent to the state of ** and the refund will come from them. I have contacted the State of MO and they deny this claim and state they were paid (by the 3rd party hired by ****** Hyundai) the exact amount of the registration fees. ****** Hyundai has ignored my calls and is refusing to show me evidence of the entire amount $2,428 being sent to the State of MO on my behalf. I am asking for an immediate refund of my $530.65 overpayment.

  Business Response

  Date: 08/16/2024

  Good morning,

  At the time of delivery, we collected $2404 to title your vehicle as it had a lien. It is our responsibility to make sure the lien is recorded.

  $2166.10 was paid to NISSI to provide the service of registration as it was an out of state customer.

  The rest of $237.90 was sent to lienholder.

  Please see proof attached.

  Sincerely,

  *******

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22078556
  
  I am rejecting this response because:

  1) The $177 Service Fee paid to Nissi is not my responsibility. I requested several times that I wanted to get my own registration in ******** but Auto Nation ****** stated that they wanted to use this service. Since this was their decision it is their responsibility to pay for the service.

  2) Since Auto Nation collected the registration fee DEPOSIT from me, the refund should have been sent to me. I was actually told several times that the refund would come to me and verified my address that it should be sent to.

  3)  I have contacted *********** and they have no record of this payment on my account. IF THIS CHECK WAS MAILED, they should place a STOP PAYMENT and re-issue to me as it should have been in the first place.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/27/2024

  Good morning,

  As per obligations to our lenders, all the overage are sent to them to apply to the loan.

  Check ********** has been cashed on 7/30/24 by Capital One. 

   

• Initial Complaint

  Date:06/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 9 I deposited $500 to order the Ioniq 5 RWD in Limited Trim and Shooting Star Gray color. Dealer sent me an email confirming the care I ordered, which was Shooting Star ***************** 3 After never hearing any updates from AutoNation in ***********, I found the exact car I wanted at AutoNation in ********, therefore I asked Salesman if he can help me get this car (attached email). ******** responded to me that there would be an $800 shipping cost, and I agreed to it.June 8 I came to the AutoNation office with my trade. This time it was valued at $1500 less than offered when the deal was signed three months prior. The Trade In offer was never in writing, so I understood that this was not a deal-breaker for me. I was then presented with the updated invoice with the shipping cost included. They told me there was an error on the original deal that was signed, therefore the new invoice was $1,600 more than what we originally signed off on, rather than just $800. Disappointing, but after waiting three months I was willing to sign this deal so we could finally land this car. The vehicle description on the new signed deal says Ioniq 5 Limited (A1) 4x2. Exactly the same description as the original deal, therefore I had every reason to believe that I was getting the exact car I ordered. I signed an agreement to get the exact car I ordered for $1600 more than the original agreement. I was told it would take 3 weeks for the car to ship to ************June 11 Dealer informed me that the Limited RWD miraculously arrived in *********** after only one business day!!! Somehow its the wrong color. He is telling me that I ordered Gravity Gold, and its ready to be picked up. ******** never said the words Gravity Gold to me on June 8th when we signed. Never came up in conversation, and it certainly isnt on the document I signed. This is when I informed the dealership that I no longer was interested in pursuing this deal any further. They will not return my deposit.

  Business Response

  Date: 07/01/2024

  Good morning,

  Due to our oversight refund was never issued. We refunded the card this morning.

  Please see backup attached.

  Sincerely.

  *******

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  riting to file a formal complaint against Autonation Hyundai O'Hare concerning a recent vehicle purchase that has resulted in significant issues and unmet warranty obligations.**Details of the Purchase:** On November 28, 2023, I purchased a 2015 ******** c400 with approximately ******* miles from Autonation Hyundai O'Hare. The transaction was completed with a full cash payment. At the time of the sale, the vehicle was presented to me in a pre-warmed state.**Issue Encountered:** The following morning, upon a cold start of the vehicle, I noticed loud rattling noises, which have persisted. This issue was not evident at the dealership, likely due to the vehicle being pre-warmed.**Post-Purchase Actions:** Upon discovering the issue, I contacted the dealership and was advised to bring in the car for inspection on December 15, 2023. The dealership's technician acknowledged the noise and referred me to ************************* for repairs, as they collaborate with Autonation.**Diagnosis and Warranty Concerns:** I followed the recommendation and took my car to ************************* on December 22, 2023. The technician, ***********************, identified a potential issue with the camshaft. However, to confirm this, an inspection fee for 13 hours of labor is required which would cost roughly $4000.. Upon contacting Autonation Hyundai O'Hare, they declined to cover this inspection fee, despite the issue seemingly falling under the AN 90 warranty, which I was assured covers camshaft repairs.**Complaint:** My complaint centers on the refusal of Autonation Hyundai O'Hare to cover the necessary inspection fee to diagnose the issue with the camshaft, a component ostensibly covered under the provided AN 90 warranty. This refusal contradicts the terms of the warranty and the dealership's initial guidance.**Resolution Sought:** I am seeking a resolution where Autonation Hyundai O'Hare covers the inspection fee and any related repair costs that fall under the warranty's coverage. I trust that the Better Business Bureau will assist in addressing this matter promptly and fairly. Enclosed are copies of the warranty agreement, purchase receipts, and relevant correspondence for your reference.Thank you for your attention to this matter. I look forward to your prompt response.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I felt a lack of power in my 2015 Hyundai Sonata and decided to look at the engine where I noticed an excessive amount of oil by the turbo. I made an appointment with AutoNation Hyundai so they can look into it. It turned out that I was going to need the turbo replaced and that my warranty was going to cover it. This happened June 29, 2023. I waited until the end of August for the turbo to come in so they can fix it. August 31, 2023 I went in to get the turbo replaced. I left my car at the dealership and received a loaner until the turbo was replaced. During this time, I also contacted Hyundai corporate to make sure that my turbo was going to be covered under my warranty. A week went by without hearing from the dealership at all so I decided to call for an update. I was not able to reach anyone that was able to give me an update on my vehicle. For weeks I was calling them for updates and not getting anywhere. I was getting put on hold and my calls were dropping. They refused to pick up some of my phone calls at all and it even got to the point where they would pick up and hang up my calls when I was trying to get an update on my vehicle. On September 25, 2023 I was finally able to get a hold of my service advisor, ****, who informed me that the turbo replacement has not been done yet but should be done by October 2nd. Understandably, this had me very frustrated. Not only have I been ignored, hung up on and left without any updates, but they were also taking a very long time to even get to my car, which was just sitting at their location for almost a month now, without being turned on. This can lead to a lot of potential issues with a vehicle. October 5th I received a phone call from **** who informed me that the turbo has been replaced, but that they ran into an issue. When the mechanic put all the parts together and was about to run a diagnostic he noticed smoke coming somewhere from the engine. After further inspection the mechanic determined that the smoke was coming from the engine harness. **** informed me that he was going to contact the warranty to submit a claim for the new engine harness. For over three weeks again I was unable to get a hold of anyone at the dealership for any kind of update. This is where my frustration hit another peak. October 31st I called the dealership again and was finally able to get a hold of **** who told me that the repairs were not going to be covered under warranty and that the part alone will cost me $3000 plus labor. I contacted corporate again to help me resolve this because not only do I still have my ******* mile powertrain warranty but I also feel like this was something that was caused by the dealership. The car was sitting at their lot for two months. I never had any issues regarding an engine harness. It was just the turbo, and all of a sudden the engine harness needed to be replaced. This to me is negligence by the dealership. The dealership should be responsible for the damage (engine harness), it happened on their time when they were replacing the turbo but they are refusing to take any responsibility. I'm not a mechanic, but from my understanding you need to disconnect the engine harness in order to replace a turbo. The dealership could have easily damaged or poorly connected the engine harness which caused the smoke and ultimately the need to replace the engine harness. I was able to get a second opinion about this issue, and was told that it is very rare for an engine harness to go bad on its own. Usual need to replace an engine harness is due to poor assembly or oxidation inside the wires. I do not believe that this is something that I should be paying for. The dealership nor Hyundai corporate has been any help which is why I am reaching out to you. Hyundai is solely responsible for what had happened and needs to be responsible for replacing my engine harness.

  Business Response

  Date: 12/20/2023

  Hi,

  Sorry for the delay. We are repairing the vehicle at no additional cost to customer.

  Service Director is in contact with the customer.

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them 2 years ago with working A/C. The next summer it was blowing hot air, so I had it recharged with stop leak refrigerant, then it was blowing hot air again this summer, so I figured it was still leaking. On 9-21-23 I brought my car in for recalls, this was a rescheduled visit from 9-8-23 when they said they didn't have time for me, even though the online system showed the entire day open. On 9-8-23 the guy who helped me reschedule (*******) seemed just fine with at least giving a discount or something on fixing the A/C since it seemed to be leaking when they sold it to me, however on the 23rd they decided I would have to get in touch with the salesman for him to talk to the manager about it, so I just decided to just pay the full price for their diagnostic ($189.95). This was a complete scam, they said they found a leak in the discharge hose using UV dye, and wanted $750 just to change that hose, then to "recharge and retest". Of course I declined that. I then brought it to the only shop I trust, where they couldn't understand why I thought it was the discharge line because they couldn't see any signs of it being tested... So they charged it up, with UV dye, like the dealership supposedly did, and there was no dye to be found from any leaks. Apparently the stop **** ended up working, but that's beside the point. IF the dealer had put dye, and had it leak out dye to find a leak, the shop would have seen their dye, however this was not the case. The discharge hose they wanted $750 to replace was not leaking, There was no dye to be found anywhere, they clearly did nothing but scam me out of $190 and tried to upsell that to $750, not to mention the other $4650 of work they recommended that either wasn't needed or was incredibly overpriced, like for instance saying my front brake pads needed replaced when I had them replaced less than 6 months before. I spoke to the manager, he insisted his best mechanic did the diagnostic, and refused the refund.

  Business Response

  Date: 11/29/2023

  Good morning,

  Refund of $189.95 was issued on 11/29/23.

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/21/23 Amount: $15, 000 Promised: engine warranty on 100k miles ********** currently have 88k miles on my car. The car has had some issues and went today to have mechanic look at it and said the engine has shut down and needs to be replaced. I am unable to drive it. I called Hyundai manufacturer to get info on my warranty since when I went to the dealership before they started making up lies about the warranty saying it only applied to the first owner not the second owner when they told me the day I bought it that it applies to me. You tell me, why would I waste $15k on a car if I know in less than 2 years my engine will no longer work and I have no engine warranty. Hyundai manufacturer looked up my vin and said I have a lifetime engine warranty. Autonation Hyundai dealership refuses to help and constantly gives me the run around. They never want to help and then changed everything they told me on day of sale. I need my car to go to work. I didnt find the $15k on the street. Ive been saving up for years. This isnt my first issue with the car. I was there 4/1/23 about the engine smelling like its burning. They made me drive it 3k miles and in the end helped me with nothing. I had to pay out of pocket to get things fixed. I will not be paying $5k+ to get an engine replaced.

  Business Response

  Date: 10/06/2023

  PA was submitted to Hyundai  for oil consumption. They denied the oil consumption test for being out of manufacture warranty. 
  Engine does have extension for connecting rod bearing going bad.  Warranty extension has nothing to do with oil consumption. This is why it was declined.