Customer ReviewsforAutoNation Honda O'Hare

Over the years, I've regularly purchased cars online and traveled to get them. Over time, I've had mostly wonderful experiences doing so. However, with AutoNation Honda O'Hare, I've had the opposite. When initially reviewing the multiple photos of a RAV4 they were selling on Cars.com, it looked like a pretty decent car for the money. After calling to inquire, I agreed to purchase the vehicle and travel to get it. Well AFTER I signed the purchase agreement and purchased a plane ticket...the dealer texted me a picture of the same car with a significant amount of paint missing next to the hood (looked PERFECT in the photos I had seen previously). Even though I signed the purchase agreement based on pictures that clearly showed the same vehicle with NO damage to the paint, they refused to fix the damage or budge on price - NOT A *****! So, I got to eat my $400 plane ticket and continue shopping for my college son's car. Please think twice before doing business with this dealer. They clearly do not care about the customer or doing the right thing. Needless to say, I was pretty surprised when this dealership, after completely misleading me into buying a plane ticket, wouldn't even consider a small reduction in price to deal with a car with a known factory defect causing the paint not to stick to the primer.

I bought a ****** Corolla 2014 on Jan 2nd, **** from Autonation Honda O'hare. At the time of the delivery, I found that there was some issue with the Audio System of the Car and told the dealership to fix this issue. The dealership fixed half of the problem but half of the issue still exists (the Audio System Display is replaced but the front speakers are not working). *************** Honda told me to go to the AutoNation ****** dealership in ************. The ************ Dealership denied fixing the issue. I went back to the Autonation Honda *********** dealership and talked to the salespeople regarding this and they assured me that we would resolve this issue and its been 2 weeks with no response from them. I regret buying this car as I visited 4-5 times to the dealership in 4 weeks of buying this car.

Purchased a vehicle on Jan 1, ****. Intended to give them a check for the full amount. Told me that company policy would not allow it due to risk of fraud. Although I had hoped to avoid time with their finance officer, I had no choice. It was a nuisance. Had to wait over an hour for to see finance officer. Figured I would pay the first month, then pay my car off after that. However, the finance officer encouraged me (wink, wink) to pay the first 3 months so the company would not be liable for whatever charges they would incur if I only paid for one month.

**** is the worst manager and he knows nothing about customer service.I bought the car for ***** dollars plus tax, i tok it home and i was not satisfied with it so i went back the next day to return it and buy another car but they surprised me that they want to offer ***** k for the car forcing me to lose **** withing 24 hours! I posted thier appraisal for thier own car that they sold for ***** hours before, **** didn't even bother to talk and try to solve the problem he came up with excuses that didn't make any sense, never again BTW , i tried to trade in my Buick encore with carmax certification appraised for 6500$ , they did not match it!!!!! What a dealerships handling Hondas brand. If i could not give them even one star for them and Honda, i would not choose it!

Purchased a Vehicle within the last 8 months from this dealership and purchasing the add on warranty is about the only benefit. Car has been in the shop on three separate occasions for repairs including; starter, front axle and rear brakes. Rear brakes were replaced with use parts and charged as if new pads and rotors were put on. Front axle replaced without an alignment and lastly a starter replaced with a used starter. Despite these repairs not being completed up to Honda's "outstanding service" , customer service and repair staff continues to ignore calls and lack of updating on repairs. Multiple days being wasted without updates , and no support for a rental car other than, " we don't have anyone right now." A suggestion to the regional/area management I would figure out a plan before this locations goes out of business and pushes more customers out the door. This will be the last time dealing with this locations as you could imagine being ripped off on service which was sold as new parts and being replaced with used is frustrating after waiting days for simple repairs to be completed. To future customers, I would avoid and think twice when looking to get service, and/or purchase a vehicle here.Thank you,

Bought a 2014 ****** outback 3.6r They had to replace the wind shield and door due to damages, this is where problems begin.I drove away hearing a thud and clank when I hit a sewer cover or hole, brought it back telling the service tech and sales associate I believe it's a small 30$ repair they both told me it's not that it's definitely a strut and it's "good enough" and will not be covered so I changed said 30$ part and boom all quiet now.Next windshield they replaced had this little dots engraved on the glass to sun around the mirror which interfere with the eyesight I'm guessing because before the replacement never had a problem now the eyesight system keeps turning off The door they replaced while in decent and much better condition than the one they took off still has dings and small dents in it, I thought if it's going to a body shop the door would be.like new not a junkyard door.Every time I went over a water puddle the car threw a check engine and had problems running, after 3.5 hrs new spark plugs and coil packs no more problem.And newest problem is a lil leak coming from the rear end of the car which I have yet to look at which is leaking into my new 13k cement driveway.I tried to reach out through email and phone and no reply and on the phone I keep getting the transfer to a different person till they hang up.Never left a review but this is crazy