Business ProfileforPeugeot Saveurs

I purchased a specialty pepper mill from Peugeot Saveurs on June 5th 2023, which costed me over $100, and upon receiving it, I assembled according to the instructions and I noticed that it was extremely hard to grind peppercorns, as the handle kept falling off and most of the time without even grinding anything. I was hoping it would loosen up with time, or that I would find an easier way to grind, but after a few months I injured my finger trying to use it and at that point I concluded that either it was a faulty mill or it was user error. I contacted **********************'s customer service on 11/10 just to ask some advice on how to use this mill, I mentioned I was looking for a tutorial online and I found nothing, and I also mentioned that I followed the directions on the pamphlet that came with the mill, but somehow there was an issue that makes it very hard to use the mill, and potentially unsafe. The person that answered the phone, ******, started telling me about filling out a warranty claim and I told her that before I did that, I would appreciate some advice on how to use it, as maybe there was an easier way that I couldn't figure out. She took my email and said that she would try to find something and send it to me. After just a few minutes I received an email from her stating that she wasn't able to find anything and she forwarded me the pamphlet (which I had told her I already have). I called the Peugeot number a few times and sent an email but nobody picked up or replied.