Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our move 7/1/25 Was quoted $850 for a move, 4-5 hours but with only two movers. We questioned that, as we previously needed 3 movers a year prior when we moved with a different company. We needed to be out of our old place by 12:00pm or face charges for not vacating in time. The company assured us that 2 movers would be plenty, and they should have no problem having us out in time. When they arrived, they seemed unprepared and frankly not up to the task, although the movers also assured us that it would be no problem to be out by 12. They seemed to waste time, took an hour to take our baby's crib apart because it wouldnt fit through the door even though previous movers brought that crib through the door fully assembled. They also attempted to take our dining room table apart because it will fit better in the truck disassembled but then stripped a s**** and couldnt get it apart so they had to reassemble it, this wasting more time. Sure enough it was after 1:00pm by the time we were gone. There was nearly 1 hour of unaccounted for drive time, as I left 30 minutes after them and arrived at the new apartment 30 minutes before them. They seemed discouraged when I showed them up to the new place as they werent told it was on the second floor poor communication from their dispatcher, I guess. They kept commenting how they shouldve had a third guy with them for this type of move, which we obviously agreed. The truck was only half emptied when it seemed like they were completely over it and started just putting boxes anywhere instead of where they were labeled. We caught them several times taking breaks on their phones in the truck instead of continuing to bring in boxes. By the time they were finished the whole move totaled 10 hours and we were charged $2100 - more than twice the estimate. They also broke our TV and only offered us $50 in reimbursement.    

  

  Business Response

  Date: 08/26/2025

  Thank you for choosing College Hunks Hauling Junk & Moving and for sharing your feedback. We value every client experience and we're truly sorry to hear that yours fell short of our 5-star, stress-free promise. Please know that we are committed to handling all claims in accordance with the state-mandated guidelines and timelines. These regulations are in place to ensure consistency and fairness for all parties involved, and we do our best to honor them while working toward a resolution. If you'd like to speak with a member of our management team directly, you're always welcome to call us at ************ Option 4. The State of IL highly recommends to keep all claims discussions in writing. We appreciate the opportunity to address your concerns and hope to provide you with a better experience in the future.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a written agreement and took out extra insurance to ensure my move with a moving company by the name of College Hunks Hauling and junk and moving company as they did a move for me 4-24 *****. This company damaged two ******** tables and cracked a screen TV. They want to give me $218 because they said the TV was outdated as well as they cannot cover my tables because they were not packaged and thats not true, they were wrapped securely, and the MOVERS accidentally damaged the tables and do not want to cover them because of their policy which do not apply to my move. This company never reached back out to me after my complaint. I had to call several times to get an answer and they first was going to cover the tables as well as the television and then they try to find someone to fix the tables after promising a payout, and then they came to decision, not to cover the tables, even though I had extra insurance that I paid for before the move the manager has offered an amount thats not lighten up with my extra $10,000 coverage nor is it matching up with the cost of my tables. I will be taking this case to Small Claims Court every irresponsible moving company that do not want to own up to their agreement nor comply with being fair when things happen during their moves.

  

  Business Response

  Date: 07/02/2025

  from: ***** **** <************************************> via ******************************** 
  to: Better Business Bureau <*************************************************************************>
  cc: ****** ******* <********************************************>
  date: Jul 2, 2025, 2:43 PM
  subject: Re: You have a New Message from BBB Regarding Complaint #********

  Good Afternoon
  
  This does not appear to be our client. We do not operate in ******** and do not have any record of a customer under this name.
  
  Please let me know if you have any questions. 
  
  Thank you,
  
  *****
  ***** Kaml 
  Owner 
  
  College H.U.N.K.S. Hauling Junk | *******************, CO 
  P: ************ | ******************* | ********
   

  Customer Answer

  Date: 07/17/2025

  Hello, my name is ******** *******, and I am sending in a complaint on College Hunks Junk and Moving Company because of a lack of responsibility to their policy. I had damaged items. I paid extra insurance for $10,000 more coverage on any items that were damaged after handing in my damage request I never heard back from them for three months past, and I called them, and then they led me to believe that they were paying me for my items upon speaking to the manager, *******, and this went on for, like, weeks, never to find out that they were not going to give me the promised payment for my items, as they looked for someone to repair them and then could not find anyone to repair them, so they reneged on their payout for my items, claiming that they were boxed BOARD # items and they did not cover those types of items. And my items were wrapped professionally by their team very professionally but somehow seem to still get broken. They only want to pay me for the cracked-screen TV, and by the year of the model, theyre giving me $200 that I did not take. I am requesting my moving feedback as well as the coverage for my tables because this was unfair and irresponsible treatment on the managers and owner's part. I have a $10,000 coverage; I would like $5000 and damages and inconvenience back. This has been a terrible experience. Lack of consideration: they never reached out to me to give me an offer. I had to call several times and wait a week at a time for no response. Please hold this company responsible for their lack of concern and their lack of responsibility according to their promises to pay.
  

  

  Business Response

  Date: 07/25/2025

  Dear Shearice,
  
  
  The email below will further clarify the valuation and the settlement offer and a copy will be provided to the Better Business Bureau in response to your complaint. We are again so sorry for not providing a stress-free moving experience. 
  
  
  Valuation: The declaration of the actual value of the entire shipment was written as $1,000.  There is a bolded line that states "Declaring a released value for goods is not the same as purchasing a policy of insurance."   The value released is the actual depreciated value, not a replacement value. Shipper honors this written value and any liable household goods damage will be reimbursed at the depreciated value of the item.
  
  
  
  
  Television:
  The claim form notes a TCL 50 inch TV purchased in 2022 from Best Buy originally purchased for $400 was cracked.  When I client determines a Valuation for its household goods, Carrier is responsible for the depreciated value of the item.  To determine the depreciated value, we used the *** useful life rules for appliances and electronics, the useful life is 5 years.  As the TV is 3 years old, the depreciated value of the TV would be (400 * 2/5) = $160.   Out of Goodwill, we offered a higher amount of $218 to cover the cost of the same TV new.  The Carrier's legal obligation is $160, however we offered an additional $58, or 36% higher than depreciated value as Goodwill.
  
  
  
  
  End Tables: 
  The make and model and year purchased were provided in order to determine depreciated value for the claim. However, in researching the furniture, it was determined that the primary materials are particleboard/composite wood/pressboard/MDF as well as fragile mirrors and glass.  The terms of the contract signed on the day of the move specify the liability of items made of these fragile materials. Specifically, 
  Liability Waiver: Particle/Pressboard furniture. The Carrier is not responsible for any damage to assembled press wood or particle board furniture. The customer, prior to **********************, should disassemble these items.
  Liability Waiver: Breakables. Unpackaged items on a fragile or breakable nature, including but not limited to naked glass of any type, lamps, pictures, mirrors, marble, granite, and artwork of any type. These items will be covered if the carrier packs them in the recommended container.
  
  
  See below for three websites referencing those primary materials.
  
  **********************************************************************************************************************************
  
  
  Construction & Materials
  Origin
  Imported
  Table Top Material
  Glass
  Case Construction
  Mirror, Glass, Faux Crystals, Composite Wood
  
  
  ?
  Noralie End Table
  The Noralie End Table will add a contemporary touch to any room in your home. With its clean lines, this brilliant square occasional table showcases a distinctive style for an intriguing look. The three-tier table features a fully mirrored beveled base and tabletop with a unique geometrical design. Trimmed with a spectacular faux diamond inlay, this unique accent piece complements a wide range of Decor and its modern design is a useful addition to any living area.
  ***********************
  
  
  
  
  ***************************************************************************************************************************************************************************************
  ?
  Noralie Square Occasional Table Set - Furniture Cart
  You have no items in your shopping cart. Mon-Fri 9am-5pm EST ************. Search: Search
  *********************
  
  
  
  
  ************************************************************************************************
  CONSTRUCTION Glass Top Mirrored Base: Stacked Platform with Geometric Shape, Faux Diamonds Inlay and Clear Tempered Glass with Beveled Edge, MDF. Package Type: ISTA-3A. Ship Type: GROUND - OVERSIZE. Pack: 1Pc/1Ctn.
  
  
  
  
  
  
  
  
  We are eager to settle with you on this matter. Please sign and return the attached form and reimbursement will be provided swiftly.  
  
  
  
  
  Thank you,

  Customer Answer

  Date: 07/30/2025

  Complaint: 23547571

  I am rejecting this response because I am not willing to move forward with the agreement from this company. They are not willing to pay for the damages to my tables. They packaged and wrapped my tables professionally; the team manager agreed that I get extra coverage for my furniture, never saying that they would not cover it. Also speaking to the manager, *******, he told me about a payout for my tables that I agreed upon, and then he went on to say they were looking for someone to fix the tables, and then he went on to say that they are not willing to cover my tables. And this situation is very frustrating, and I am not getting any response from the company as I try to reach out to see the agreement. I will not accept a $218 payout for a cracked-screen television and no payout for my broken tables. I am not agreeing to this payout. I want to take this to mediation. I am refusing this offer because I was promised by a manager by the name of ******* a payout of $1000 for my tables that were professionally wrapped by this moving company, as the team manager convinced me to take out extra insurance on my furniture because it was too nice not to, never going into details about the materials used in making the tables, which is irrelevantall furniture is made with the materials they KNOW need coverage. My tables were broken by this company, and they know they are liable. If people knew this company's strategies on negligence on the part of being responsible, they would have no business. Please help me go to mediation on this matter. I am not pleased with this stressful back and forth. They broke my tables, and they are responsible. Thank you. They should not move furniture that they are not willing to be responsible for or at least not sucker clients into paying more for not training their employees to express their non-coverage concerns. Thank you.

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 07/30/2025

  Thank you again for choosing College Hunks Hauling Junk & Moving and for sharing your feedback. We value every client experience and we're truly sorry to hear that yours fell short of our 5-star, stress-free promise. Please know that we are committed to handling all claims in accordance with the state-mandated guidelines and timelines. These regulations are in place to ensure consistency and fairness for all parties involved, and we do our best to honor them while working toward a resolution. We appreciate the opportunity to address your concerns and hope to provide you with a better experience in the future.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised me an immediate $250 check refund if I closed my dispute on them with my credit card. I closed my dispute and showed proof of this, however they have never sent the refund and have been very rude, aggressive, or ignoring any time I call or email to follow up about this. They say their bank doesnt show a release of funds which isnt true at this point as its been months now. Their promise for the refund was due to their team overcharging me and making many mistakes during the move I hired them for. I am disabled and feel taken advantage of by this company. My calls and emails get ignored. I also requested more refunded as I was overcharged but they ignore that as well. They wont even refund their $250 as promised.

  

  Business Response

  Date: 07/08/2025

  ******** received her $250 settlement check and matter is fully resolved to both parties satisfaction in accordance with State of IL mandated Claims Process.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 22643869
  
  I am rejecting this response because:

   

  I never received the $250 check from them as promised, nor did I ever deposit the $250 check. They are lying. Please request they actually send me the $250 check as promised. They have no proof of me receiving or depositing the promised check, because there is no proof of this. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 07/18/2025

  This Mover follows the State of IL mandated Claims Process. The moving contract signed by both parties, the Bill of Lading, details that all claims must be filed in writing to the Mover within ninety days after delivery of the property, assuming the bill is paid in full. In accordance with State of IL mandated Claims Process, the claim was closed after 150 days.
  
  
  9/11/2024 ************ date
  
  
  9/20/2024 Date that Mover sent Shipper a detailed explanation of the State of Illinois mandated Claims Process, sharing that the Shipper has 90 days from the date of the move to file a claim to the Mover in writing, provided the bill is paid in full.
  
  
  On 9/17/2024, Ms ******** opted to dispute her credit card statement in the amount of $385.49 instead of following the State of IL mandated Claims Process, creating an unpaid bill and nullifying the ability to use the State-mandated claim process.
  
  
  On 9/30/2024, Ms ******** opted to dispute her credit card statement in the amount of $99 instead of following the State of IL mandated Claims Process, creating an additional unpaid bill and nullifying the ability to use the State-mandated claim process.
  
  
  On 10/07/2024, Mover requested Shipper to cancel the credit card dispute and give Carrier permission to repair items per State-mandated claim process.  Shipper declined this offer and noted they did not want to make a claim for any damaged goods. 
  
  
  On 10/17/2024, Shipper asked to make a claim of Overcharges due to lack of Efficiency "too slow." Efficiencies are not claimable Overcharges per the State of IL. The bill was still not paid in full, so the Shipper was notified they could not make a claim.  Shipper was informed that Overcharge claims can be made if the clock times are recorded erroneously, however Mover has clock times support documented via truck GPS records.
  
  
  On 11/15/2024, Shipper requested a financial settlement, however the credit card processor had still not returned the funds and Mover provided screenshot proof. Mover never heard from Shipper again. Shipper did not submit any written claims after the bill was eventually paid in full.  
  
  
  In accordance with State of IL mandated Claims Process, the claim was closed after 150 days.
  

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 22643869
  
  I am rejecting this response because:

   

  this is not what happened. I was told to close out my credit card dispute, which I did but college hunks never gave me the check as promised.

   

  As you can see their first message says they paid in full a check for me for $250. Then they changed their story and said that I didnt notify them, which is not true. I have multiple emails and phone call records proving my trying to contact them these past months, with them ignoring me every time. Theyve also changed their story with you several times. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a junk removal job through the website collegehunkshaulingjunk.com on June 6, 2024. The requested job was to remove a mattress which was left in an alley behind an apartment building in the ********* neighborhood. I received a call from the national office first confirming the appointment and stating that I would receive a call from the local office to confirm timing and payment. I did later receive a call from a phone number with a ** area code and a man named ****** confirmed time and took credit card payment over the phone, as I was not able to be on site at the pick up. He charged me about $160 (compared to the $120 estimate online) and did not provide an itemized breakdown of charges. ****** neglected to hang up the phone at the end of the call and I overheard him talking to 1-2 others about planning to not pick up the mattress or to drag it to a different alley because I would not be there to confirm the job was completed and wouldn't know the difference. I called the same number with the ** area code twice the following day to confirm the job was completed and request a receipt as I had received neither. Both calls were unanswered. I then called the national customer service line the following Monday or Tuesday to make the same request and the woman said she would contact the local office to request that they send the receipt and confirmation. I never heard back so I called the national number again today June 25, 2024 and requested the same. The man repeated that his colleague previously contacted the local office and that I should check my email, although I have not received anything.

  Customer Answer

  Date: 06/25/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***************