Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least twice a month. Saying they wish to speak to me about business that occurred in their office. They want to me verify my address and birthdate. I declined. The first phone call I said I dont feel comfortable giving that info out without any context as to what this is about. *********************************** then proceeded to tell me that addresses are public knowledge, I said great then send me something in the mail. I have gotten nothing. The last few calls when I decline they ask me just to verify my birthday is in September real fast before I hang up. I do not have any outstanding debt what so ever. I have asked repeatedly to stop calling me.

  

  Business Response

  Date: 04/12/2024

  RE: *************************
  RE: 9331309/5917

  Dear *************************, 

  This letter is in response to your inquiry, April 10, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on December 6, 2023. On December 9, 2023, D&A emailed our standard initial demand notice, which includes validations rights.
  

  Since youve requested no more contact with D&A, weve closed and returned your account to the Current Creditor as cease and desist.

  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21552908
  
  I am rejecting this response because:
  I check my credit regularly and just checked again and dont see one thing outstanding nor anything with crown LLC. I have zero past due amounts. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/15/2024

  April 15, 2024
  
  RE: *************************
  RE: 9331309/5917
  Dear *************************,
  This letter is in response to your inquiry, April 12, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on December 6, 2023. Cross ********** (Original Creditor) with an account for **************** *** with account ending in 5917.
  D&A and the Current Creditor do not do any credit reporting. You will need to contact the Original Creditor regarding any credit reporting.
  D&A has returned the account to the Current Creditor for handling. You may reach out to them directly as well.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They want me to pay back money that has been charged off and account has been closed by original creditor. Not willing to help me with the mutual issue.

  

  Business Response

  Date: 03/26/2024

  ***********************************
  RE: 9749329/3523
  Dear *************************,

  This letter is in response to your inquiry, March 21, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

  
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on February 9, 2024. On February 13, 2024, D&A emailed our standard initial demand notice, which includes validations rights.
  D&A has removed any potential work phone numbers from the account and will not be called going forward. D&A and the Current Creditor do not do any credit reporting, therefore you will have to contact ********** N.A. (Original Creditor).

  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21463171
  
  I am rejecting this response because: during a phone call I was informed the represent ********* so they should be able to relay the information I request about removal upon setting up a payment plan. Other companies have done this in the past.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/01/2024

  ***********************************
  RE: 9749329/3523

  Dear *************************,

  This letter is in response to your rebuttal, March 26, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to further respond to your concerns. We have reviewed your rebuttal and the related matter, and have made the following determinations:

  *************************** (Current Creditor) is the current creditor of your account. The Current Creditor hired D&A to collect on past due debts. Neither the Current Creditor, nor D&A, have reported the account on your credit report(s). D&A cannot control whether another entity has or will later report the account on your credit report(s).

  As previously advised, D&A and the Current Creditor do not do any credit reporting. D&A does not have a direct relationship with ********** N.A. (Original Creditor). You will need to contact the entity that is credit reporting the account directly.

  We apologize for any inconvenience caused to you regarding this matter.

  Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

  Kind regards,
  *************************
  Director of Compliance

• Initial Complaint

  Date:02/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called me 16 times yes 16 times has left no voicemails then leaves one that includes an employee mumbling a voicemail that no one can hear. You then proceeded to call my step father that I have no contact with. And made him give information about myself including my social security number by threatening him saying this was a serious matter. Mind you my step father lives across the country and I do not have contact with him due to an abusive situation and the fact you found his number called him made him give my personal information out is a violation of FDCPA. I will be reporting this since you bullied and harassed not even a blood family member into giving information and never even sent me a paper claiming what I owed. This company is a bully and harasses, threatens and demands information from family members stay far far away.

  

  Business Response

  Date: 02/29/2024

  RE: ***********************
  RE: 9358576/3649

  
  Dear ***********************,

  
  This letter is in response to your inquiry, February 17,2024, that D&A Services, LLC (D&A) received from BBB. We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

  
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  

  Our records show that your account with **** of ************ (Current Creditor), was received at D&A the account from the Current Creditor on January 6, 2024. On January 8, 2024, D&A mailed our standard initial demand notice, which includes validations rights.
  

  D&A attempted to make phone contact with you between January 9, 2024, and February 16, 2024. D&A received a notification on January 25, 2024, that we reached the wrong number where no personal information was disclosed. The phone number was removed from the account to not be contacted again.
  

  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  

  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received phone call and person automatically assumed I was who they were looking for but refused to tell me anything and got upset when I asked for company name. Claimed they couldnt give information without me confirming who they were looking for. Sorry, but these days, giving out personal information is just not safe so if you are a legit business or whatever, then state your business bc Im not giving you a yes or no answer to who it is answering the phone

  

  Business Response

  Date: 01/25/2024

  January 23, ****
  
  RE: *************************
  RE: 9364059
  
  In response to *************************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that *************************** account with ******************* (Current Creditor),D&A received the account from the Current Creditor, account ending in **** on January 18, ****.

  
  On January 19, ****, D&A reflects a call attempt to ************** where authentication was not received to proceed with the account further. D&A restricted the account to request validation documentation from the Current Creditor. Once these documents have been received, they will be mailed.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

  
  *************************
  Director of Compliance

  Customer Answer

  Date: 01/28/2024

   
  Complaint: 21170263
  
  I am rejecting this response because: Your employee was not respectful nor was she understanding.  So that in itself was a lie and also, I have no account or creditor with Denali LLC so you can cease and desist immediately, thank you
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/30/2024

  January 29, 2024
  
  RE: *************************
  RE: 9364059
  
  In response to *************************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  We apologize for the inconvenience this matter has caused and per your request,weve placed the account in a full cease and desist. You will not receive further contact from D&A.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  

  *************************
  Director of Compliance

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This number has called me approximately five times and left approximately three voicemails. The voicemails are vague, resulting in appearing to be illegitimate. There has been no attempt to contact me via US mail/email/etc., contact information I would expect a legitimate debt collection service/agency to be in possession of. If you are not calling for a legitimate debt collection, please cease contacting me immediately.

  

  Business Response

  Date: 01/05/2024

  RE: ***********************
  
  In response to ***************** inquiry,D&A Services, LLC D&A has removed the phone number from receiving future calls.   
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Director of Compliance

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This number has called me approximately five times and left approximately three voicemails since May of 2023. The voicemails are vague, resulting in appearing to be illegitimate. There has been no attempt to contact me via US mail/email/etc., contact information I would expect a legitimate debt collection service/agency to be in possession of. If you are not calling for a legitimate debt collection, cease contacting me immediately.

  

  Business Response

  Date: 08/15/2023

  August 15, 2023
  
  
  RE: *****************************
  
  In response to ******************************* complaint,D&A Services, LLC D&A has removed the phone number from receiving future calls.   
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Director of Compliance

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get multiple phone calls from this company. Has been happening for a couple months already but NEVER EVER leave a message as to why they are calling me. Today 8/2, this company called again and finally left a VM but only a call back number, not even saying why and what the call was for. If this is something very important, should have left a ************* time ago so I would know what the call was all about. I don't just call people/ company back not knowing what I'm into.

  

  Business Response

  Date: 08/04/2023

  In response to ****** Lobitanas complaint, D&A Services, LLC D&A has removed the phone number from receiving future calls.   
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Director of Compliance

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  271-0188cease and desist collections especially calling my dad cell and work NUMBERS ************** AND **************. I HAVE RECEIVED SEVERALS CALLS DOCUMENTED, THIS DEBT IS INVALID AND FRAUDULENT WORLD FINANCE C/O. CEASE CRAS ETC.. OR FACE T.C..**** OR *************************** **** .CLASS ACTION LITIGATION. THIS

  

  Business Response

  Date: 08/01/2023

  August 1, 2023
  
  
  RE: *******************
  
  In response to *************** complaint, D&A Services, LLC D&A is unable to identify an account within our office with the information provided.  
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter. Upon receipt of your BBB inquiry, D&A would like to take the appropriate steps to place the account in a hold status while your complaint is investigated and notify the Client of your claim.
  Please provide additional details such as a different phone number that D&A made calls to or a D&A number. If youd like to discuss this matter further,please contact us at **************.
  
  
  
  *************************
  Director of Compliance

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D & A Services has been in charge of my fraudulent loan for a while now. A $4,000 loan that is not mine. They have done nothing to help me resolve the issue, and I have sent in documents to help prove my case. It is written off now on my credit report which will have a huge impact on my score for years to come. They are not a good company and dont care. I have not been contacted by the company in a while, and now Im probably responsible for the fraudulent loan.

  

  Business Response

  Date: 05/31/2023

  RE: 1498P001167999/8253755
  
  In response to **************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
  We have reviewed your inquiry and the related matter, and have made the following determinations: First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. In reviewing your *************************** (Current Creditor) account. D&A received your account from our client *************************** account ending in **** on May 17th, 2022. On May 19th, 2022,D&A mailed our standard initial demand letter, which includes validation rights. On May 31, 2022, our records indicate D&A received an email claiming fraud. D&A sent proof of fraud request on May 31, 2022.D&A submitted the fraud claim to the Current Creditor for investigation. On June 1, 2022 D&A received a letter of dispute. D&A  mailed validation on June 14, 2022. On July 25, 2022 you called our office claiming fraud. Account was restricted pending fraud investigation. On July 27, 2022 our office received written fraud claim.On September 2, 2022 you emailed asking for an update regarding fraud claim. On November 7, 2022 the Current Creditor advised proof of fraud is required. Fraud request packet was sent to you on November 7, 2022. On November 16, 2022 you emailed stating D&A should already have proof. Request for proof of fraud documents was resent on December 7, 2022. On December 13, 2022 you emailed stating you are dealing with identity theft. On January 4, 2023 you emailed claiming fraud. On January 10, 2023 the Current Creditor advised they received police report but need proper documentation to proceed with fraud claim. Fraud documentation request mailed January 11, 2023. On January 23, 2023 validation was sent to you. D&A received additional fraud claims from you on January 26, 2023, January 30, 2023, and February, 14, 2023. On February 20,2023 our office received instructions from the Current Creditor that fraud affidavit still hasn't been completed. D&A has closed the account back to the Current Creditor as of February 20, 2023.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  *************************
  Internal Audit and Communications Manager

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20092462
  
  I am rejecting this response because:
  I am paying off a fraudulent loan through ********* now. Im not sure if D&A Services is associated with *********. If so, the complaint is pointless now 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/12/2023

  June 12, 2023
  
  RE: *********************
  RE: 1498P001167999/8253755 2nd response
  
  This letter is in response to your inquiry, dated June 1st, 2023, that D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
  Since your prior concern, the account was reopened with D&A. A new fraud packet is being mailed to you to be completed and returned for further investigation.Once returned, it will be forwarded to the current creditor, *************************** for a full investigation.
  Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

• Initial Complaint

  Date:05/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** at D & A Services called my 18-year-old daughter and scared her looking for me regarding something I know nothing about. She has no right to call to intimidate an 18 year old as she is already fragile due to my severe disabilities. I will be contacting my attorney to order a cease and desist order.

  

  Business Response

  Date: 05/26/2023

  RE: ***********************
  RE: 9026522
  
  In response to **************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
  We have reviewed your inquiry and the related matter, and have made the following determinations: First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. In reviewing your **** of America, N.A. (Current Creditor)account. D&A received your account from our client **** of America, N.A.,account ending in **** on May 5th, 2023. On May 7th, 2023, D&A mailed our standard initial demand letter, which includes validation rights. On May 19,2023, our records indicate D&A called a phone number we had on file and your daughter indicated the phone number was the wrong number. The account has now been restricted for that phone number to not receive future calls.
  We sincerely hope this represents a satisfactory resolution to your reported concerns.Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  *************************
  Internal Audit and Communications Manager