Reviews

Review Details

• Review fromHarry C

  Date: 02/25/2025

  1 star
  We ordered 4 barstools all the same. We receive two which were correct and two with completely different ************* refuses to replace the two that were incorrectly shipped.Not very friendly or helpful.Would not purchase from this company again.

• Review fromFreddy Q

  Date: 10/07/2024

  1 star
  This company is incredibly shady. After placing an order, I went back online a few days later to double-check everything and noticed that the price for the exact same order had dropped by $1,900. I tried calling the company the next day to address the discrepancy, but they refused to return my calls. When I finally reached someone, they gave me a bunch of excuses. It made no sense because, shortly after, their own salesperson mistakenly thought I was a new customer and contacted me with a brand-new quoteconfirming the lower price I had seen online.They also claimed that the fabric on the new quote was of a lower grade, but at no point online or during our conversations was I ever given an option to choose different fabric grades. Things took a worse turn when the manager / owner, who had been secretly listening to the call with the salesperson without my permission, suddenly jumped into the conversation, started cussing at me, and told me he didnt want my business. He also demanded that I stop talking while he was *********** make matters worse, when I contacted the financing company they referred me to, even they were shocked by the unprofessional behavior. They told me it was unethical for the manager /owner to listen in on the call without informing me, and advised me against doing business with such a company.Its clear this company is shady. They gave me one price, then changed it online, and when I questioned it, they treated me horribly. They blew up my phone every day when trying to get my business, but as soon as I placed the order and noticed something was off, they went silent. Save yourself the troubletake your money elsewhere. When youre spending $30,000, you deserve to feel valued, not disrespected.

  Seating Masters

  Date: 10/08/2024

  I want to address this review personally because it doesnt reflect the reality of what happened. We offered this customer a significant discount on his purchase, and after that, he tried to push for an even bigger one by mentioning a quote from another company. When we explained that we couldnt go any lower, he became upset. At no point did we change the price on his order. The price hes referring to online likely involved different materials or configurations, which we explained when we spoke.Things escalated when the conversation with our team turned disrespectful. Unfortunately, the customers tone and behavior became unacceptable, and we had to make the decision to walk away from the sale. We work hard to maintain respectful relationships with everyone we do business with, and it just wasnt possible in this case.I want to be clear: not taking someones money because the situation became too hostile isnt shadyits the honest thing to do. If we were just trying to take his $30,000, we wouldnt have stepped away. We dont tolerate disrespect towards our team, and sometimes that means turning down business.I wish things had gone differently, but at the end of the day, we decided that this wasnt a good fit for us. We value every customer, but respect has to go both ways.

• Review fromJH K

  Date: 08/19/2024

  5 stars
  I have been shopping for a table and chairs for a year. *** visited all the various outlets from ********************* down to Ashley ********** The prices were insane a the top end stores and overpriced at the other end stores for laminated particle board.My interests was finding a quality and durable product. I eventually found Seating Masters who specialize in industrial grade commercial products. Assuming they hold up in a restaurant I was confident they would hold up in my home.The sales agents were responsive to both my calls and emails as they helped me understand the differences in the various products. I ordered a table and six chairs and the order was shipped in a timely manner. More important, the order was received in perfect condition, which is a lot to be said in todays order online/over the phone and having items shipped.Even the delivery company, APO was courteous, friendly, and more than happy to help place my order in a location easy for access.After unpacking my order, I was more than impressed in the quality of the metal and ALL wood table and chairs. The table leg assembly installed easily to the thick and heavy wood table top. The chairs were impressive and well made too. And, they finished the table top to match the chairs in a finish that wasnt listed as being available for the table tops. And, at no additional charge.This table and chair set is simple, timely and appealing to the eye. *** already had several compliments and the proverbial question, Where did you get this? I have no reservations recommending Seating Masters for their quality, well built, durable and time lasting designs that will provide decades of use in my home.If you would like to talk to me about my order ask Seating Masters to put you in touch.******************** ***

  Seating Masters

  Date: 09/24/2024

  Thank you very much for your kind words. We look forward to working with you in the future if you need.

• Review fromKristin S

  Date: 11/15/2023

  1 star
  This company is a joke!!! They switch prices and double charge. DO NOT waste your time dealing with them plenty of other places to use for restaurant furniture

  Seating Masters

  Date: 11/16/2023

  Hi *******, We did not change any prices, you requested multiple quotes with items from different price ranges. The laminate for the tables you were quoted are outsourced to a company named WilsonArt. They decide whether a laminate is standard, premium, or super premium. If premium or super premium has been chosen, then the price must increase as it is a more expensive material for your custom product. You were quoted from the highest tier of laminate as that is the laminate you had chose.We gave proper pricing with a discount. There was nothing wrong with the quotes we provided you with and we explained to you that this was the pricing for the laminate you had chosen. We do not exactly understand this 1 star review as we only quoted you and we told you that it was up to you whether you would like to place it or not. We cannot and do not force anyone to purchase from us. We are *********** price custom tables as it fits in our business model.