Complaints

This profile includes complaints for Turner Acceptance Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Turner Acceptance Corp. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Turner Acceptance Corp.

  3 Parkway North Blvd Ste 550S Deerfield, IL 60015-2566

• 

  Turner Acceptance Corp.

  530 W. Dundee Rd. Wheeling, IL 60090

• 

  Turner Acceptance Corp.

  7921 S. Harlem Ave. Burbank, IL 60459

• 

  Turner Acceptance Corp.

  2720 Dundee Rd Ste 319 Northbrook, IL 60062-2609

• 

  Turner Acceptance Corp.

  75 W. North Ave Northlake, IL 60164-2306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a negative impact on my credit due to my contract being sold to a debt collector, when all my payments were up to date

  Business Response

  Date: 04/07/2025

  Dear Mr. ********************* you for bringing your concerns to our attention through the Better Business Bureau. We truly appreciate your feedback and are here to help clarify things for you.

  After reviewing your account, wed like to assure you that it hasnt been sold to another finance company, as you mentioned. Instead, its being handled by a trusted third-party servicer on behalf of Turner Acceptance. It looks like youve been making your payments on time to themthank you for staying on top of that! Because of this, there are no delinquencies to report to the credit bureaus for your account.
  

  Weve also confirmed that the debt is valid with the original terms of your finance agreement. Please feel free to keep making your payments as usual until its fully repaid. If you have any questions or would like to chat further, wed be happy to assistjust let us know how we can reach you!

  
  Warm regards,
  Turner Acceptance Team

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt with TURNER ACCEPTANCE CRP. I have no contract withTURNER ACCEPTANCE CRP, and they have not supplied the original agreement as I requested.

  Business Response

  Date: 11/25/2024

  We have reviewed the complaint, and our research indicates that Mr. ***** does in fact have valid loan and the information being reported to the credit bureaus is accurate. If Mr. ***** would like copies of his agreement he can send an email to ******************************************

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my title back in 2017 for this vehicle that i have paid off. I attempt to sell my vehicle and i am told there is a lien against it. How is this possible to have a lien on this vehicle if it was paid off in 2017. I didnt use this vehicle as collateral for anything. There must be a clarical error on their end. However now the company is "out of business" and i am stuck with a vehicle rotting away in my driveway because i am unable to get rid of it.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt, I do not have a contract with Turner Acceptance Crp, they did not provide me with the original contract as I requested.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met this his name is **** on marketplace and I Brought a truck from him and it has a lien on it he didnt have a title he gave me power of attorney of the truck and it all comes back correctly in the police report but I am unable to get title to the car

  Business Response

  Date: 03/11/2024

  Please be advised that you are contacting Turner Acceptance Corp .  A finance company.  I will need additional information such as name of registered vehicle owner, year make and model of vehicle.  The person **** you are referring to was he a dealer associate ?  Turner acceptance purchased the contract from a dealer and did not sell the vehicle directly.   Upon further information being provided , i can research specifically the vehicle. title that is being referenced to in this complaint. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02.05.**** I received a text message from Turner Acceptance that reads: Dear Valued Customer, please be advised that effective February 5th, ****, the servicing of your account will be transferred from Turner Acceptance Corp to *****************************. Please contact ***************************** to make your payment or to discuss all matters related to your account. It has been our pleasure to service your account and wish you a successful relationship with ********, call ************ or visit their website at www.****************/new-customer.New Westlake account number: ******** Text STOP to unsubscribe.Not a call or email, no paperwork exchange. ******** called me last week requesting information and I asked for paperwork. I let them know I am not giving any information over the phone. Also, Turner Acceptance allowed for my 2014 ******* Santa Fe Sport to be sold to me knowing it it had multiple recalls.

  Business Response

  Date: 02/14/2024

  Hello , 

  Please be advised that Turner transitioned their portfolio to a new servicer,  Duo to a business decision Turner will no longer be able to service the account and therefore it required being transferred to anew servicer.  This does not affect the customers account or balance.  In regard to the request to replace vehicle .  Customer has been advised that the vehicle she selected to purchase form the dealer and Turner purchased the contract from the dealer.  Turner was not involved in selection of vehicle . 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21281928
  
  I am rejecting this response because:  

  I am not saying that I do not owe the balance. I was not notified of my contract being transferred until the day of(02/05/2024); Turner Acceptance would not answer any calls and immediately forwarded all calls to the debit collections services. Thee was not any paperwork notifications, only a text message on the day of transfer(02/05/2024.  What are the requirements for Turner Acceptance when purchasing contacts, since my suv was on recall, how do they verify that the vehicle is not stolen, on recall, actually exist? 

  
  

  
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 04/18/2024

  Hello,  As you have stated in your response . you did receive the notification of the new servicer for your account.  As it stated in the email / text you will need tp contact Westlake for any further questions or assistance.    This was a business decision that was applied to the portfolio and not just your individual acct.    It seems that west lake has also attempted to follow up and introduce themselves to you with no success.   Please be advised that Turner Acceptance is no longer able to generate new loans / business.  Nor do we have the resources to continue servicing your account, therefore t was assigned to Westlake.  Failure to continue paying on your account can affect your credit.   Please be advised that whne acct is reassigned to another servicer does not mean that your acct / contract are no longer valid.   In regard to your vehicle purchase.   I will reinstate that you purchased the vehicle directly from the dealer and Turner financed the contract.  Turner purchased the contract when it was already agreed upon and signed by the consumer.   Turner did not select the vehicle the customer did and we rely that the customer does their due diligence prior to purchasing in researching vehicle history  including recalls.    recall does not prohibit a dealer from selling the vehicle.   Turner does not have vehicle inventory or the ability to trade the vehicle.   Therefore we are unable to fulfill customers request to replace the vehicle nor are we obligated to do so as the finance company.   

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21281928
  
  I am rejecting this response because:

  1. Turner Acceptance transferred my account to a debt collection agency with no prior notification and only provided little to no information about the transfer or the debt collection agency where my account was being transferred. There was no paperwork whatsoever provided beforehand or after from Turner Acceptance and I tried many times to contact them. 

   

  2. Turner Acceptance sent another text message a few days after the initial transfer without notice(2/5/2024) stating my balance was due in FULL 

   

  3. How as a business are you accepting contracts without verifying the vehicle? What are the requirements to verifying the vehicle is legit? 

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently looking for a lawyer to *** this company along with the case that the Owner *********************** know as **** from ************** *** from (4/15) if you search on ****** they have a open case due to fraud. I have MANY receipts from fixing my 2nd car that I had to purchase in less that a year because my first car I purchased with them broke down. I spent almost $5,000 trying to repair so I called them so I can trade so they made me lie when they contacted Turner Acceptance. The second car I purchased had the check engine light turn on within the 3rd week of me getting the car I have had to repair many is***s with the car from the turbo, the changes in the gears are messed up I tried to go to Carmax to trade the car and I come to find out the dealer ************************** changed the miles on my car and the motor doesn't match the car I purchased so it lost value when I tried to go to the dealership I come to find out the dealer is no longer open. When I looked this company up on ****** I come to find out they are being ***d for the same is*** fraud! My car got picked up today for just 1 month of me being late on my payment but I don't even want the car back I just want a refund for BOTH cars that I purchased from this dealer and this finance company that ALLOWED THIS DEALER TO SELL FRAUD CARS THAT DON'T WORK! They even changed the carfax on the cars! Also *********************** was trying to pay off my car if I hung out with him I have text messages in my phone where he is harassing me to go on a date with him and he would pay off my trade in amount.

  Business Response

  Date: 06/27/2023

  ***************************,   thank you for bringing your concerns and intents to our attention .   After reviewing your account and complaint please note the following. 

  In regard to you suing ************* please understand that Turner Acceptance and ************* are separate entities and Turner Acceptance purchased the contract from them.   Anything that was agreed upon and took place at the dealership was between the dealership and you the consumer as we did not have any reps ******* at the time of sale. Furthermore we base our knowledge on the paperwork submitted by the dealer and signed by you the customer.    You stated that they made you lie to Turner Acceptance , It would have been important for you to make us aware of that at the time that it occurred.   However we will definitely consider this if there is any future business with them which at this point I  don't see happening.  As confirmed by your research it seems that ************* is having legal issues and have closed their doors.    You mentioned that "Turner Acceptance allowed Dealer to sell fraud cars that don't work ".   Please note that Turner acceptance does not have control of luxury motors as a business.   Turner purchases the contract in the efforts to have you financed for a vehicle that you have chosen to purchase from the **************** is unfortunate that you have encountered this situation and we definitely will consider the factors and their business practices moving forward.  Please note that we cannot offer you the resolution you are requesting a refund from the finance company for the vehicles you purchased. Turner may chose to pursue the dealership as we purchased the contracts form them but we cannot fully refund you .  With the vehicle  that has been repossessed , please be advised we follow the state regulations and policies for taking possession of a vehicle when an account is past due.    That car will be sold at an auction if you choose not to redeem the vehicle may be sold at an auction and any proceeds will be applied to your account.  However that dies not guarantee that your full balance will be covered in the case that it is any amount over your balance will be refunded to you/   However if there is any remaining balance left you will continue to be responsible for it.    Regarding the behavior issues from ******************* please address directly with him .  He is not a Turner Employee nor does he re******* Turner Acceptance and or its core values.     Its evident that certain liberties were taken by ****** asking you to lie and hang out with him that are not in any way equivalent to Turners Standards.  We wish you luck with your next steps towards *************.   Please let us know if you have any additional questions. 

  Customer Answer

  Date: 07/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company unknowingly took away my grace ****** and **** and said I never had one . I been with this company for almost 2 years and counting and there was always a grace ****** before they give you ablaze fee and cut your car off . Now they are cutting off my car when I am only one day late and telling me that its in writing but wont send over no original documents thats says any of this . On top of that they took away my car insurance and still makes me pay for it .

  Business Response

  Date: 06/05/2023

  Hello ************,   After reviewing your account regarding the complaints you submitted.   I do see that we are sending notification as required by the regulations in the pertaining state advising you of acct status and that your car may be disabled if no payment is received.  This letter notifies you of act status and makes you aware that the care may be disabled due to acct status. There is a process behind this and the car does not get turned off at 1 day past due but the notification may be sent as long as the account is delinquent.  IN addition we offer solutions in example if you make a partial payment and or contact us back to make an arrangement . contingent on those arrangements being kept then the car may not be disabled.   The notification is originally sent in case the arrangement is not kept or no payment is received.  IE: your account is 17 days past due but the car has not been disabled because you made partial payments .   It is important that you continue to contact your account manager or service rep and make another arrangement. I alaso see that your gps was disabled on 05/16  when your account was 11 days past due    In regard to the insurance ,.   you purchased an umbrella product that covered insurance and prepaid maintenance .   If your account goes to default or if the insurance provider is unable to renew your insurance then it can be canceled. you should have received a letter explaining as to why your insurance was not renewed.  You are required to have liability coverage on your own if your product was canceled. 

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rashakeeyah ****

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car and was financed through Turner Accepted. Subsequently the car was repossessed. I spoke with a representative from Turner Accepted to stop payment on the vehicle. They expressed to me that it is their policy to continue to take payments and garnish my wages for a vehicle that is no longer under my ownership.

  Business Response

  Date: 02/10/2023

  Thank You for the inquiry regarding a refund for ************************  After reviewing her account file,  Please note that the vehicle was not repossessed by Turner Acceptance .   According to Car Fax the vehicle may have been involved in an accident and subsequently left at an impound if the customer does not have possession of vehicle.   Customer had requested for ********************** to pick up the vehicle which we declined due to the fact that the vehicle status.  Regarding the stop payment request . Customer did contact the collections **** requesting that the wage assignment she agreed to as part of her original contract .   Because the last payment she made was on 05/22 and collection activity / wage assignment started on 1/17/23 .  customer was advised that wage assignment would continue until the act is current and then they can workout a payment arrangement with her.  Customer is responsible for any remaining balance after default on acct .   If the car had been repossessed by Turner we would have notified the customer as required by the state repo regulations.    In addition had the vehicle been repossessed voluntary and or involuntary ,  within the required time allotted by the state the vehicle would have been sold at an auction and any customer would still remain responsible for any remaining balance there after.   Customer has any more questions we will be happy to assist her via this forum or contacting the *************************** like she has done in the past. 

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with *************** and Turner acceptance *********************************. I do not owe no Turner acceptance and if I had a court order they should have contacted me. I did not authorize any body or sign agreement for any one to take anything out of my account. They let Turner acceptance or some company ta withdrawal 6. 241. 52 out of my account twice. I went into the bank to get the charges reverse and closed my account and they told me they couldnt since they already paid these people This must be a inside job usually when you do t have enough money in your account to pay people they reject the payment and you owe a over draft fee. How In Gods name will they let payments over ***** be paid when I have only ten dollars or less in my account ************************* ************************************************************* Account Please show me in paper where I authorize these people to take any money from my Huntington account plus I was opt out so no one could take from checking or debit card this is a inside job Account *********** Some Ody working at this bank knows the people who pushed this through. Please investigate On Fri, Nov 25, 2022, 11:23 AM ******* <********************> wrote:

  Business Response

  Date: 12/20/2022

  Hello **************, 

   

  After further investigation per your request.  The following has been identified. 

   

  Your vehicle was financed by Turner Acceptance and after the vehicle was in default status  a repossession took place.  After proper notification the vehicle was a repo sold at an auction.  The proceeds from that sale were applied to your account in accordance to repo policy and regulations.    You remained responsible for the remaining balance where no further payments were received .  As a result your account was sent to a collection agency as of  04/27/2016

  *****************; (*******)
  Address: 2585 ************* STE D, *****, ** 60124
  Phone: **************

   

  i have attached your account payment ledger that includes payments that you made to them directly.   The last time we received any type of payment was 10/28/2016.  There is no payment listed in the amount of  $241.52 or $6241.52  not sure what amount you are questioning exactly as there seems to be a typo in your request.   If the collection agency pursued a lawsuit or Garnishment please contact them to confirm if indeed they processed that payment and they should be able to provide you with clarification and or any supporting documentation.   Please don't hesitate to contact us with any additional questions. 

  Customer Answer

  Date: 12/21/2022

   This creditor was included in my chapter 7. I am retired and getting ssa. I will be contacting chapter 7 to see why you all waited almost 7 years to pull this c*** I'm a very sick senior citizen. Dont work only get government benefits so nothing can be taken
  Complaint: 18462093
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/21/2022

  **************,  As previously advised your account is with the collection agency and you will need to contact them to see if they have garnished your account .  They can provide you with all supporting documentation.   Also in regard to the ** notices all notices received form the ** court are forwarded to the collection agency.   It is worth mentioning that the last notice received as of December 2019 was notifying that the ** case was dismissed due to failure in payments from you.   I have attached the corresponding notice received .  you may want to follow up with your ** case and obtain your current case status in case there are any discrepancies. 

  Customer Answer

  Date: 12/22/2022

   Thank you I will look into all of this. Thank you for all your helpl
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************