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Business Profile

Used Car Dealers

J. D. Byrider

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Important information

  • Customer Complaint:
    Per the company's request, all complaints are processed to the corporate location in Carmel, IN.

Complaints

This profile includes complaints for J. D. Byrider's headquarters and its corporate-owned locations. To view all corporate locations, see

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J. D. Byrider has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel I was taking advantage of I wasn’t being treated well as a customer I was cussed at by the general sales manager I was given a vehicle for a replacement due to a accident that totaled out my vehicle which had no problems or issues I was always on time with my payments or paid ahead well they replaced it with a limon car they knew had problems less then 24hours the car broke down I was still making payments while car was in service got the car back check engine light came on it was a knock sensor well the mechanic said he fixed the problem well within a hour the same part that they fixed was not and didn’t fix anything. Im paying 3x then what the car is worth the the general manager told me jd byryder standards are good running cars they told me I wouldn’t have any problems or issues they sold me a limon with more issues and body damage than the original car. I was taking advantage of due to my situation. After being treated like **** being a on time payment customer I should of been treated better and given a better running vehicle instead of a vehicle shoved off to a person that’s stressed about transportation to get back and forth to work the car was in service longer then what I drove it for… the car they gave me wasn’t in my name or cnac it was still in previous owners name

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got my first car through them and quickly was faced with repairs issues for the engine . Within the first two months I had my car in 6 times the car died and they allowed me to get a new car the dealership manager said he would never put or buy another one of the care I just purchased from him again because of the bad rep it has but after getting my second car from them I was faced with similar issues they started repairing my vehicle with faulty parts they repaired my coils and spark plugs 5 or 6 times. I recently dropped my car off for repairs they said they where busy and they refused to work on my car. I missed out of work so much I lost a job and had to get a new one jdbyrider is a scam run from this place.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was paying $189.00 every two weeks for my car payment and sometimes a little extra I stay in Champaign and there were several times I had to take the car back to them when I first got the car I was having issues with the car three times I got it towed to them I didn’t want to go through it being on my credit report so I dealt with it there was a time I paid $175 to $200 dollars to them to first my car including my car note I was trying to do better as far as credit I recently just paid my car off in full I have no more car payments but they are holding my title to my vehicle they stated to me that I owe them $500.00 dollars more for fixing my car from time to time but that’s not true there were times I payed them extra with my note and to be honest I had just got the car the warranty was even up on it and I had to take it back to get fixed one time they fixed it and the panel up under the car was rubbing making this loud noise so I had to take it back and they said they forgot to put the screws back in to hold it up can you all please help me get my title to my car this is not fair at all I paid my car off in February of this year and they still have my title please help

    J. D. Byrider is NOT a BBB Accredited Business.

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