Customer ReviewsforExpert Roofing, Inc.
38 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ray R
5 stars04/23/2024
Had a great experience with Expert Roofing. **** walked me through the entire process and made things move a lot easier. It was my first time filing a claim and he explained everything and made everything affordable for me. He was always a call or text away whenever I had a question. Very responsive and communicative. Would definitely recommend for any roofing work. Very honest group of individuals and got the job doneExpert Roofing, Inc. Response
04/24/2024
We are so pleased that **** went above and beyond.Our team strives to stand out from other contractors. I am glad that you had a positive experience. Thank you!Review from Breanne L
5 stars04/08/2024
We had a great experience with Expert Roofing. **** ***** was professional and awesome to work with. He worked diligently with our insurance company to get the roof we needed. I couldn’t recommend him more!Expert Roofing, Inc. Response
04/09/2024
Thank you for your kind words! We know that Jeff is amazing and goes above and beyond for his clients. Please think of us for any future needs. As always referrals are the best form of flattery. Thank you!!!Review from Mark M
1 star04/07/2024
Before contracting with Expert Roofing, home owners should be informed about what they may be getting themselves into. I can’t claim to know this is how every one of their jobs goes, but in my personal experience, I found Expert to be exceptional at all initial contact and communication, getting my insurance to pay in full for the re-roofing project, putting on a new roof looks excellent from afar, and avoiding adequately correcting the multiple installation errors they made. Although the roof looked shiny and new from the ground, when I got up on the roof myself to see their work after they completed, I found numerous mistakes. There were shortcuts and workmanship errors in just about every aspect of their work: the flashing, gutter apron, fascia, torn shingles, and missing ice and water shield around vents. These are things most homeowners are not getting up on their roof to see nor would they know what to look for - but these mistakes increase the likelihood of leaks and future damages.Expert Roofing, Inc. Response
04/08/2024
We have not only gone to this customers house and readdressed all issues but gave the customer credits based upon work we did not do as well as additional credits per the homeowner. The amount of times that we went to address any issues, the homeowner pushed us off and refused to call us back to set up a date and look at the property. He never let us address anything. Once we closed out the project the client continues to blast us over every social media platform. Again, this client has taken a personal malice in blasting us negatively when all we tried to do was help him out.Review from Patricia B
5 stars04/05/2024
**** was on top of everything. Easy to get a hold of when a question arose. The company was thorough, efficient and does quality work. Clean up was unbelievable! When they left, my home looked perfect.Review from Tom M
5 stars02/26/2024
My wife and I recently had our siding replaced by Expert Roofing and we couldn't be happier with the entire experience. **** was our sales person, and from the initial consultation to the final clean-up, **** and his team were professional, efficient, and truly went above and beyond.Expertise: **** was incredibly knowledgeable and helped us choose the perfect siding for our needs and budget.Communication: **** kept us informed throughout the entire process, answering any questions we had promptly and clearly. He was also our advocate with our insurance company. Quality: The workmanship is top-notch. They used high-quality materials and paid meticulous attention to detail.Cleanliness: During and after the install, they kept the perimeter of our home clean and tidy throughout the project. They even went back after the snow melted to clean up and remove any additional debris that was left behind.Speed: They completed the project ahead of schedule and within budget.We couldn't be happier with the final result!Review from JACK Z
5 stars01/05/2024
******************* with Expert Roofing was able to get my neighbor and myself approved by insurance for new roof and siding. **** was very responsive throughout the whole process and provided recommendations on roof colors and venting options. My wife and I are very happy with the attention to detail **** brings to the table. I highly recommend ******************* with Expert Roofing. **********Expert Roofing, Inc. Response
01/08/2024
Thank you so much for the kind words. **** is very knowledgeable and listens to his customers throughout the project. We are so happy that both you and your wife had a wonderful experience. We hope that you think of us next time you have any additional projects as we do more than just roof and siding. Thank you again for the glowing review!!!Review from Andrea H
5 stars10/19/2023
We fell upon Expert Roofing and our Sales Representative *************************** by entertaining Solar. Needless to say, we are happy with our roof so far and it was a pleasure working with ****** through the process. We met his manager ******************* during the process as well, and he was just as personable and helpful to us. Just a phone call away if we needed anything during or after. The only headache in the whole process was waiting on insurance company. ****** dealt with them for us so we really didnt have to. All in all, we would recommend Expert Roofing and the two gentleman we worked with to get it done!! Its nice to have peace of mind with a brand new roof now! Thank you! ??Expert Roofing, Inc. Response
10/30/2023
Thank you for the kind words!We try to make the process as smooth a process from start to finish, unfortunately we are not in control of the insurance companies. We are so glad that you had easy communication with our sales staff as that makes all the difference in the world.Please remember us in the future if you need any additional work Thank you,Review from Dawn C
5 stars09/23/2023
Let me start by saying working with **** from Expert Roofing was great! It was a long hard fought battle with our insurance company and he was there with us every step of the way! He was always on top of things. Never to busy to help me with this process. I dont think I wouldve been able to to get thru the insurance without his help. His crews that came out to do the work were very professional and kind. **** came to the house multiple times during the work to check on the progress. He also came back to do a second clean up each night looking nails that *** have been missed. I highly recommend Expert Roofing!Expert Roofing, Inc. Response
09/25/2023
**** - Thank you so much for the kind review I am so glad that your sales rep went above and beyond for you and your project!We strive to be the best of the best Please think of us in the future in regards to any other projects!Thank you again!!!Review from Kristi W
5 stars09/15/2023
I can't thank ********** from Expert Roofing enough for the beautiful job he did on my house. I would give him 10 stars if I could!! He is a true professional. He worked tirelessly with my insurance company to get my claim processed and get everything covered that needed to be covered. He was kind and courteous, always taking time to answer my questions quickly and explain the process so I knew what to expect. His attention to detail is phenomenal. The new roof and siding is just beautiful. All my neighbors have complimented me on how nice it looks. The workers on both jobs were very professional. They cleaned up everything when they were finished for the day so it looked like they were never there. I will recommend *** and Expert Roofing to all my family and friends. Thank you again for the wonderful job you did on my house.Expert Roofing, Inc. Response
09/18/2023
Thank you for the amazing words! We try to make all projects go as flawlessly as possible.We agree the finished project looks beautiful. Please always think of ** for any future projects Thank you again and we appreciate the referrals!Review from Troy M
1 star09/14/2023
S***** company that does not respond to complaints. These people are storm chasers. Stay away.Expert Roofing, Inc. Response
09/18/2023
I am so sorry to hear of this recent issue. It looks like we did the work on the property over 3 years ago. Going back and looking through the notes I do not see that you ever contacted the office in regards to any warranty issues. It seems that you may have contacted your sales rep instead. We do have a process when it comes to warranty claims and until we are aware of the issues it is hard to address. I know that as of today we have addressed your downspout as well as added a longer downspout per your request at no additional charge. Again when the work was completed we put all your gutters and downspouts back in the same areas they were originally placed. If you have any further issues I would advise calling the office directly so we can address your concerns promptly instead of taking to social media. Furthermore, I feel that your review of the work we did years ago as well as today proves that we are not a bad company nor are we just "storm chasers" as you stated. We have have been around for a long time and have stood behind our work and will continue to do so.
Customer Review Rating
Average of 38 Customer Reviews
Contact Information
171 Erick Street #Y-1
Crystal Lake, IL 60014-4539
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.