Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used CD One Price Cleaners in ************, **, to clean 4 of my suits on 2/22/2025. We took the suits home the next day and immediately saw that one of them had a ripped button from the jacket. It was well hidden and no information about the incident was provided. 15 min later I drove back and gave the jacket back and asked to find the button and fix it. I really like those buttons! It's not that big of a deal, and I understand that stuff happens. I was told the manager will reach out to me the next business day. So far, so good.I received a call from the manager called *******. The conversation tone from her was terrible as she was telling me how it's not their responsibility if the buttons goes missing. It was probably loose when it arrived, and it was basically my fault. She offered to fix the loose button for an additional $8 charge. So here I am looking for justice just because the manager could not handle the situation properly.None of that was correct and my suits are always in top condition. Learning how to own a small mistake is not a rocket science.I am asking to return my money, 19.56x2 (not sure why there were 2 receipts) for the cleaning. I did also go over ALL the buttons, and it seems they are a little loose now after the cleaning, so I am asking + $8 x 8 (items) to make all the buttons tighter that was caused by the cleaning. $8 was the amount that was the solution by the manager, *******. Everything totaling $103.12 I do ask BBB to assist with this matter.I do ask One Price corporate to provide additional training to their managers on how to talk to customers and in what tone.If the solution is not reached, I will file a report with the IL attorney general next and small courts if needed. ******* needs to learn that the clothing that the customers bring in is important to us.

  

  Business Response

  Date: 03/03/2025

  The customer brought in 4 suits for cleaning and pressing on Feb 21, 2025. Our team member entered them into our system on two separate invoices.  One with 4 jackets at $4.89 each piece.  The other with 4 pair of pants at $4.89 each piece. The total for the 2 invoices was $39.12 as stated. 
  Printed on the invoice is the following:

  
  We do not assume responsibility for inherent weakness of or defects of material that is not readily apparent prior to processing in Dry Cleaning or laundry.   

  
  On occasion a garment may have a weakened or loose thread that may result in a button becoming unattached or an opening in a hem or seam.  This is the result of normal wear and tear on garments. We operate our business under the best practices of the ************************************* as approved by the ************************* 
  There would have been no attempt on the part of the staff to hide a missing button.  Many items come in to our store with buttons missing, and the team that inspects garments for quality of the pressing and cleaning of a garment, would not typically call this out.  These items would have been hung on hangers and covered with a clear protective bag as all items are prior to storing on our racks waiting for customer pick up. 
  All of our managers are on a continuous learning track to further develop customer service skills and problem solving.  We are sorry that your experience was not what you have come to expect from us on your previous visits. 
  Thank you for being a valued customer and I will reach out to you directly to resolve this issue. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22984471
  
  I am rejecting this response because:

  The only thing the business has offered was to replace my button. This would have been a great solution if I didn't have to waste so much time writing the complaints, arguing with the managers and asking BBB for help and all my clothing wasn't damaged from the excessive rough cleaning. My Range Rover will take more in gas bringing the item back than the proposed solution by the business. 

  No thank you. Learn how to respect people !!!

  I ask for the full amount of monetary compensation and nothing else. 

   

   

  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 03/05/2025

  Mr **********,

  We are sorry to hear that you are refusing our offer to repair all of the buttons on the jacket with the missing button, that you feel were loosened while cleaning.  We treat all items with the utmost of care, following Dry Cleaning industry best practices.  If you reconsider, and decide you would like us to take care of the buttons on this jacket, you may contact me directly.  You have my number from our call the other day.

  Sincerely,

  *******

  CD One Price Cleaners

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22984471
  
  I am rejecting this response because:

  You are not sorry at all. You didn't say sorry when you were on the phone with me nor did your manager showed the slightest remorse when solving the issue. You just put "sorry" on here to pretend for the BBB people. 

  I already drove back once for you to fix it and none of that happened. Shamefully I was told to pick it up without a resolution. 

  I tell you what, you come to me!! You drive to me, you pick up all my suits and tighten them up and you fix the button in the timely fashion with the identical button and then the issue will be resolved. Why should I have to use more of my time and gas to fix your mistakes. 

  If you think that fighting for $100 is worth for you then show me how sorry you really are and drive to me and fix those suits. 

  Oh, any progress of re-training your managers that blame everything on the customers?

   Cheers!!!

  
  Sincerely,
  
  ****** **********