Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday - August 1st $258 service, $100 speaker What the business said they would provide:A professional home cleaning service performed by a team member, with no mention of handling or interacting with personal electronics unless requested for setup purposes (i.e., Bluetooth speaker).Nature of the Dispute:During the cleaning appointment, I personally handed my speakerfully functional and undamagedto the cleaning technician to assist with Bluetooth setup. After the service, I found the speaker visibly damaged (as if dropped). I immediately contacted the business. They denied responsibility but offered a "replacement speaker" as a gesture of goodwillonly if I surrendered my broken speaker, which is my personal property and not a product purchased from them.I refused this inappropriate request, and the business responded by revoking the offer entirely, gaslighting me, and suggesting I had no proof despite the timeline and physical evidence. Their handling of this situation has been evasive, unprofessional, and unethical.Has the business tried to resolve the issue?Yes, but only with unacceptable conditions. They initially offered a replacement but demanded that I give them my broken speaker in exchange, which I declined. They then fully rescinded the offer and refused any further resolution.Does the issue involve advertising?No.If yes, when/where was the ad seen or heard?N/A This situation has been incredibly frustrating and disappointing. I trusted this business to be in my home and treat my belongings with care. Instead, not only was my speaker damaged while in their possession, but I was met with denial, deflection, and an insulting replacement offer that required me to hand over my broken propertysomething they have no right to claim. The tone of the owner throughout our exchanges has been dismissive and gaslighting, which has made an already upsetting experience feel even worse. I would not recommend this business to anyone.

  Business Response

  Date: 08/05/2025

  Dear BBB Representative,

  
  We are writing in response to the complaint filed by ******* ********, complaint #******** regarding a service provided on July 31st, 2025.
  

  Overview:
  Our company performed a standard home cleaning service for this client, totaling $215, to which the client voluntarily added a $43 tip. There were no issues reported during the service itself. Following completion, the client alleged that her personal Bluetooth speaker had been damaged during our visit.
  

  Important Clarifications:
  

  Client-Initiated Use of Personal Property: The client insisted we use her Bluetooth speaker multiple times for music during the service. At no point was the item mishandled or dropped by any of our technicians.
  

  No Proof of Damage by Our Staff: There is zero documentation or proof that our team caused any damage. The speaker was neither required for our service nor part of our operational process.
  

  Goodwill Offer: Despite the lack of liability, we offered to replace the speaker with a brand-new unit as a courtesy. As is standard in such cases, the replacement was contingent upon the return of the allegedly damaged item, for documentation, assessment, or disposal purposes.
  

  Client Refused Exchange: The client demanded to keep both the alleged damaged speaker and the new one, which is not a reasonable request in any professional setting. Upon refusal to return the item, we retracted the goodwill offer.
  

  Inflammatory and Inappropriate Language: We are deeply concerned by the racially charged and inflammatory language used by the client in her public review. We have documented screenshots of this review, which directly violates the BBBs standards of respectful communication.
  

  We have also retained:

  Copies of all email communications

  Proof of purchase for the brand-new speaker we offered

  Screenshots of the clients review containing racially offensive language

  Invoice of service

  Final Position:
  We fulfilled the service professionally and respectfully. The clients demand to receive a new speaker while retaining the original (allegedly damaged) unit is both unfounded and unreasonable. We acted above and beyond by offering a replacement, which the client declined under unacceptable terms. The subsequent public statements made by the client include harmful, discriminatory language and a misrepresentation of events.
  

  We respectfully request that this be considered in your review of the case, and that our business record remains in good standing.
  

  Please let us know if you require documentation to support any part of this response, we are happy to provide it.
  

  Sincerely,
  *********************start="2867" data-end="2870"> CEO
  Clean'd Cleaning Services
  ************
  *******************************************************