Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10com Web Development was hired to create a webpage for my business. Payment was made before any work started, so basically in good faith that they will do the work we agreed upon. However once I submitted all the media and we discussed my project with ****, things started going off. The initial design was very poor. Realizing this fact, I reached out to ****, stating that I was very unhappy and wanted to cancel my order and receive a refund. **** refused to refund me and instead accused me of not following the rules of the contract I signed. This was off putting but I decided to continue working with *****. I went ahead and designed the layout and fonts/colors myself, providing **** with all the information to just plug things in. This process as well as all following changes would take the maximum amount of time for **** and his team to complete. Each time there were things that were not working. I also received a request to create account and sign in to a portal. I was asked to submit the scope of work and media I previously submitted. Website was not listed on site. Nothing was. I asked ****, if he intended for me to start everything from scratch, and he said to continue working through email. Last change was submitted on June 13. 5 days later I asked for update and was told that response was sent on June 14th, 2025. It was a lie. **** stated that all updates were done through the portal, which was untrue. I sent an email voicing my concern for false information, lack of accountability and requested to communicate with ****'s superiors. My request was denied. I sent it screenshots of emails, proving that I did sent a response on June 13, 2025. Instead of apology, response- they will work on changes and move forward. No accountability, lies and no customer support. I requested my money back, and **** cancelled my project, threatening to sue me if I take any action and complain. This is cheating client of work agreed to perform.  

  Business Response

  Date: 06/25/2025

  We are submitting our formal response to complaint #23490184 as an attached PDF letter. The document includes a complete timeline of service delivery, time-stamped approvals, supporting evidence, and confirmation of malicious intent by the complainant. We respectfully request this matter be closed and fully removed from our profile due to its false nature and the complainant’s pattern of abusive conduct. All supporting documentation is preserved and will be furnished through legal channels if required.

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23490184
  
  
  
  I am rejecting this response because:

  10COM Web Development and MarkB has collected payment for services of building a website, which they failed to deliver and as such should refund the amount paid. 
  
  
  
  Sincerely,
  
  
  
  Victoria Sosinski

  Business Response

  Date: 06/27/2025

  Final Statement – Complaint #23490184

  
  To Whom It May Concern,

  
  This correspondence will serve as our final and conclusive response regarding the above-referenced complaint.

  
  The complainant’s rejection of our prior response fails to present any new evidence, documentation, or legitimate rebuttal to the substantial, time-stamped, and contractually binding information already submitted. Her claim remains unsupported by facts, contradicted by platform logs, and in direct violation of the refund terms to which she formally agreed.

  
  This complaint constitutes a continued attempt to weaponize the BBB platform in retaliation for the denial of a refund, not due to dissatisfaction, but to harass, defame, and coerce under false pretenses. It follows a series of bad faith actions, including:
  

  -A failed PayPal chargeback based on false claims

  -Coordinated platform violations across multiple public channels

  -The willful disregard of contractually agreed non-refundable terms

  
  The project was fulfilled in accordance with the contract up to the point of professional disengagement, which was necessitated by the complainant’s continued abuse, hostility, and refusal to maintain a working relationship. All deliverables were created, and her own statements confirm only minor revisions remained prior to escalation.

  
  We will not participate in further correspondence with this individual through the BBB or any other non-legal forum. The matter is considered closed.

  
  Any future attempts at harassment, defamation, or reputational coercion will be preserved as evidence and addressed exclusively through formal legal channels.

  
  We respectfully request that the BBB consider this matter resolved and closed in full.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paired with them by ******* to develop my website. The website was extremely sub-par. It had descriptions in the wrong areas and incorrectly placed photos. Despite very specific directions from me, the changes were not made. They would not get back to me in a timely manner and did not respond to any of my feedback. I attempted to dispute the charge and they threatened to sue me. I ended up paying for a very unprofessional website which I never ended up using.

  Business Response

  Date: 09/22/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to formally address the complaint filed by Ms. ***** *********. 10com Web Development steadfastly upholds the principles of transparency, excellence, and integrity in all business dealings.
  
  Upon thorough examination of the complaint, we present the following facts, substantiated by clear evidence, to underscore the lack of merit in the claims:
  
  Documented Client Approvals and Satisfaction: Throughout the project timeline, Ms. ********* consistently provided affirmative feedback and approvals. Notably, on March 16, she acknowledged the quality of our work, stating, "Thank you so much. Your team did an excellent job. These all look amazing!" This commendation was reiterated in subsequent communications, including approval of the logo on March 25 and the business card and letterhead on April 2. Her satisfaction with the website was expressed as "perfect" and "very satisfied" on March 16, with a continuum of positive endorsements leading to the website's final approval and transfer on April 17.
  
  Completion and Delivery of All Contractual Obligations: All project deliverables, namely the website, business card, and letterhead, were completed and delivered as per the contractual agreement. The final product was duly transferred and activated on April 17, aligning with Ms. *********** directives. This sequence is corroborated by the attached timestamped and dated communications.
  
  Groundless Credit Card Dispute: Despite the clear documentation of approvals and delivery, Ms. ********* initiated a credit card dispute under the guise of 'not received.' Our records conclusively establish the fulfillment and delivery of the package purchased, rendering her claim not only baseless but also an attempt to defraud the company. Such conduct constitutes a breach of the contract and demonstrates bad faith.
  
  Unfounded and Damaging Allegations: The claims presented by Ms. ********* are devoid of merit, as substantiated by comprehensive documentation of her satisfaction and project approvals. These allegations appear to be an effort to unjustly harm the reputation of our firm, which is predicated on delivering superior quality and maintaining integrity.
  
  Over-Delivery and Good Faith ************ The service package purchased entitled Ms. ********* to a 4-page *** web design; however, we exceeded expectations by delivering a 5-page website. Furthermore, despite the project's completion and approval, we accommodated additional client revisions in good faith at no extra charge, underscoring our commitment to client satisfaction.
  
  Given the comprehensive evidence provided, we expect this unfounded complaint to be withdrawn promptly.