Reviews

Review Details

• Review fromSamir C

  Date: 07/07/2023

  1 star
  This company doesn't care whether tutor blatantly double charges you (aka steals your $$), they just want their cut. My son took three English REMOVEDs w/ tutor, who immediately offered to do business outside of the Wyzant platform and I pay her directly. That was admittedly my mistake, but who doesn't want to save a few $$. I didn't expect her to double charge me after the fact, first time I had used the Wyzant service and didn't realize how shady they are. So anyways, it doesn't work out, I tell the tutor that we no longer want to continue, but since I paid her for third REMOVEDdirectly, she submitted charges through Wyzant which made me pay an extra $54.50 for a REMOVEDI had already paid her for! I contacted Wyzant and they were very nice over the phone but pretty much next day told me that they will not refund me. They don't care whether the tutor is double charging me. They don't care that their tutor is soliciting business outside of their platform. All they care about is getting their cut. So wrong!! DO NOT USE THIS SERVICE. Tutors aren't even good, this was a five-star rated person! Unbelievable.

  WyzAnt.com

  Date: 07/12/2023

  Wyzant apologizes if this student's experience was not as positive as anticipated. That said, per their admission, this student violated Wyzant's payment policies, which are in place to protect against situations such as these. Additionally, in looking into this situation further, the referenced duplicate REMOVEDcharge was voided by Wyzant and the amount was refunded to the student. While Wyzant cannot comment on any actions taken on a user's account, the established policies and procedures are taken very seriously.

• Review fromDr. Eugene E

  Date: 05/03/2023

  2 stars
  Wyzant Tutoring Service leaves a great deal to be desired; and issues became much worse over the ten years that this former professor of business, economics, English, law, and critical thinking had tutored for Wyzant. My positive views & critiques, once requested by Wyzant, have now fallen on deaf ears and blind eyes at Wyzant; for example, the firm blocks all direct emails between students and tutors, apparently fearing Wyzant will not get its "cut" of tutoring fees, which shows deep distrust of its own tutoring staff! Forcing tutors and students to use outmoded and awkward Wyzant messaging to communicate is truly shameful! Further: Wyzant tries to hide the fact that many tutoring applications are never even sent on to students, in order to avoid "confusing them" according to Wyzant. Then, when a tutor tries to provide useful input to Wyzant, not only is that input either rejected out-of-hand or totally ignored -- but, even worse, Wyzant retaliates and "hides the tutor's profile" as punishment for making such constructive proposals.STUDENTS AND TUTORS SHOULD THINK TWICE BEFORE USING THE WYZANT TUTORING SERVICE; THEY MAY LEARN MUCH BETTER ELSEWHERE, SUCH AS WITH A TRUSTWORTHY, TRUSTING TUTORING SERVICE WHICH IS FAIR AND OPEN TO IDEAS AND PROPOSALS; WYZANT IS NEITHER! BEWARE BEFORE SIGNING UP FOR WYZANT!