Towing Company
Contract TowingThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Contract Towing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 7, 2025, my girlfriend and I had tickets to a concert at **************. We had a room at the Extended Stay America at *************************, two blocks from ************** and ******. We had a parking pass good through 6/25. That's where we parked the night prior and planned to park that night. Before the concert, we went to ****** to get a few necessities. We parked, shopped, and exited Target at ~2:43 p.m. (2:42 receipt). I then drove to the end of the lot facing *************. This part of the lot is distinct from the main lot. Also there are no signs indicating that part is a tow zone. Numerous cars were parked along there. We parked there to get our affairs in order for ~15 minutes before walking over to Allstate parking lot for a brief moment to bring a friend something. We left the lot at ~3:00 p.m., walked over for ~five minutes to hand our friend something (3-5 min walk), and were back in Target lot by 3:10. The **** receipt shows that we called the **** at 3:15. After we walked the whole lot and looked around. Not only were there no signs saying that was a tow zone like the main lot, but we were paying customers who left the vehicle unattended for, at most, 10 minutes. We had a parking pass for the hotel just two blocks over! Why would we need to park in the Target lot!? We didn't! And it was not properly signed even if we did! We ****ed over and when I asked for my car back, the worker refused. She called the police and lied to them, saying I was aggressive and trespassing because I had my camera out. I have a video proving she was lying. I had every right to film. I then called the police after she refused to let me pay or give me my vehicle. While on phone with dispatch, I tried to pay to get my car again. The worker wouldn't give it to me; she screamed at me to leave the office. The dispatcher heard it. Cops had to force her to let me pay and give me my keys. I was coerced into paying. The cops said they are a frequent problem in the community.Initial Complaint
Date:06/07/2025
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We parked at the Target parking lot across from **************. We walked to the vendor booths to buy a T-shirt from the concert we attended the night before. We were gone for 20 min, and both vehicles got towed. Its our fault; no complaints therewe didnt see all the signs. My complaint is they charged us over $1,000 because our vehicles weighed over ***** lbs. We have a 2021 Silverado 2500 and a 2018 ***** Express 2500. Theyre both under ***** lbs. I was irate. I told them I want them to weigh my vehicles to prove to me theyre over the limit. The extremely rude receptionist refused to deal with me and my wife. Then the driver came out and got rude and said our vehicles both weigh over ***** lbs and pretty much called us stupid. I tow a camper, and my wife works at a campground; we know those types of things. I told him to let us go see the stickers on the door that provide the weight info. He showed me the **** number on the sticker for the truck (Gross Vehicle Weight Rating), which is the weight your vehicle can tow, which was ******+ lbs. I told him the number he needs to look at is the curb weight, which is ***** lbs.!!! He was rude and in our faces, calling us very unprofessional names. After that, they told us, We cant get ****, and locked us out of the office. We called the police, and they said Contract Towing gets the cops called often. Very unprofessional and rude. They basically stole $540 from us because they cant tell a vehicles tow rating from its actual weight.Initial Complaint
Date:05/23/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Car was wrongly towed I had parking pass on dashboard.The company argued that the pass was not visible even though it *********** charged me full price with sign being visible.They were rude and disrespectful throughout the entire process.Initial Complaint
Date:05/10/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unlawful tow.Business Response
Date: 05/26/2025
We appreciate the opportunity to respond to the complaint submitted.
If further action is needed, please send more information.
Sincerely,
Contract TowInitial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My dispute is my vehicle was towed at ********************* while doing a delivery, the driver lied and said I was parked in the fire lanes, when I was not. I've been there many times, the fire lane is marked in yellow stripe I was way on the other side of the walk up away from the yellow line, behind the lane, and I had my delivery sign in my front window stating I would be right back doing a delivery I payed to get my car out the tire yard i was told to pay in cash ****** also the tow driver lied about the building I was towed at stating it was 3445 .S ******, rather than 3420.S.Cottage on the other side of the lot.Business Response
Date: 04/24/2025
Dear **** ********,
Thank you for bringing this matter to our attention. We appreciate the opportunity to respond regarding the towing of the vehicle in question.According to our records and photographic documentation, the vehicle was parked in a clearly marked fire lane at the time of the tow. As per local regulations and property management rules, fire lanes must remain unobstructed at all times to ensure emergency access. This policy is in place for the safety of all tenants, visitors, and first responders.
While we understand the vehicle may have been making a delivery, our staff noted that no hazard lights were activated to indicate a temporary stop, and there was no visible driver present. In accordance with our contractual obligations and standard operating procedures, the vehicle was reported and subsequently towed after confirming the violation.
We understand that being towed can be frustrating, especially during routine deliveries. We encourage all delivery personnel to avoid parking in fire lanes and to use designated loading zones or legal parking areas. If temporary stopping is absolutely necessary, clearly indicating this with hazard lights and remaining with the vehicle can help avoid enforcement actions.
We value community safety and are committed to fair and reasonable enforcement. If you have any additional details or documentation to provide, we would be happy to review them.
Sincerely,
Contract TowingCustomer Answer
Date: 05/08/2025
Complaint: 23174693
I am rejecting this response because: They are lying. My car was not parked in the fire lane. This company is lying and bogus. They have many complaints. I do have supportive evidence; I have a picture. The person who towed my car does not understand the fire lane is where the yellow paint is marked. I can send you the pics. This is awfulgetting money from people by lying. They didn't even have the correct address for my car.
Sincerely,
**** ********Business Response
Date: 05/26/2025
We understand your frustration regarding their vehicle being towed. However, the vehicle was parked in a designated fire lane which is a clear violation of both municipal code and property rules. Fire lanes are marked with signage and yellow curbing, indicating that parking is prohibited at all times for safety and emergency access reasons.
Our signage clearly states that unauthorized vehicles parked in fire lanes are subject to towing without prior warning, in accordance with local law. The towing company acted in compliance with these policies and local ordinances. We are unable to reverse the tow charges or accept liability in this matter, as the removal of the vehicle was lawful and justified for public safety.
We regret any inconvenience this caused you but must emphasize that fire lane enforcement is a critical safety measure. We consider this matter closed, unless new relevant information is provided.
Sincerely,
Contract TowCustomer Answer
Date: 06/11/2025
Better Business Bureau:
I'm sorry I'm not too computer savvy, but this case was closed with a refund. They did issue a refund. #1, there are no parking signs where I was parked; I was not parked in the ***************** #2, I was behind it, and also #3, there's a 15-minute ***** period for sitting through it. They pulled me at 14 minutes when I was headed to my car. I saw them hooking it up. I was refunded. The *********************** assisted me in getting a refund. I thank you. I wanted to be sure you were notified what took place. Sorry it took a while, but thank you.
Sincerely,
**** ********Initial Complaint
Date:03/09/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my vehicle was towed on August 26, 2025, due to my vehicle's permit not being displayed and fell off the windshield. Which i take accountability for and should have noticed. My vehicle was towed, I picked up my vehicle and paid the fees of $240.70 o August 26, 2024, at 8:46am. as a result of their tow my front bumper was damaged and practically on the floor, I was informed to file a claim with their insurance claim department at ********************************** which was done on 8/26/24, 3:24pm received an email response back on 8/27/24 at 2:03am. stating someone would be reaching out to coordinate repairs in 3-5 business days and I have yet heard back via email and or a call from anyone. I have attempted multiple times reaching back out via email and no response and have attempted to speak to someone who can help from their office, and they just hang up stating this isn't their problem to file a claim. I have missed multiple days of work due to waiting for them to repair my vehicle along with for about 5 months now my vehicle is leaking fluids from the transmission area under the bumper section my parking space has stains of this and I continue to have to have my son add Transmission fluid to ensure the damage isn't worsened. I have had to zip tie my bumper, so it isn't dragged as I drive from and to work. I request that my vehicle is to be repaired as it was prior to the tow and damages cause by this vendor, along with my tow fee to be reimbursed. At this point I would like to repair the vehicle myself at a mechanic and request a sum of ***** along with my $240.70 tow fee to be issued to me to ensure no further wait and lack of professionalism from this vendor is dealt with. I've also called ******** times and they have informed I have to wait till it is my turn to be reach out too as there is a waiting list for repairs. I work in property management and no claim department takes 7 months to respond back and or file a claim, Their contact # is ************.Initial Complaint
Date:03/07/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract Towing uses opaque and deliberately obfuscatory permit policies to steal and hold for ****** cars parked legally in residential lots. I purchased a parking permit for 25 dollars for one car. When I got a new car, I attempted to register it using the parking permit site as directed by my leasing office. However, the process of changing vehicles using this site is unclear and leads to many residents having their vehicles mistakenly towed. When I tried to change my vehicle information rather than purchase a new parking permit, I received a message informing me that all changes are subject to approval and that I would receive a message when my vehicle change request was approved but that I was still subject to tow until such approval. Two months passed without incident, and I was able to park my car in the residential lot freely every night. However, I never received confirmation that my change request was interacted with in any way. Then, after two months of parking in the residential lot, my vehicle was towed with no notice provided by Contract Towing. I had to call my police department to find out where my car had been towed and where it had been towed. When I attempted to resolve the issue with customer service, they lied to me and told me that no requests for change had ever been made using my account. I was told that the only way to obtain a valid parking permit for a new vehicle is to purchase a new pass, meaning that the change vehicle information requests, even if approved, are invalid. **************** was unwilling to help me determine why my permit change request was not approved. This business is exploitative and unethical, and relies on uninformed residents who cannot dispute mistaken towings.Initial Complaint
Date:02/26/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January and February my car has been towed for an expired pass. This is because they stopped sending expiration notifications, without letting customers know. After I went to retrieve my car last night, they were only taking cash and exact change, which was even more frustrating. I feel that this is because they no longer want disputed claims (because they are clearly wrongfully towing). Anyways, customers just like me have been relying on these notifications to renew our parking passes for months. All of a sudden they stop with no warning. I am down $500 due to this lack of notification. There is no reason I should have my car towed TWICE because THEY lack in notifying customers of this system switch. I want my money back, since they assumed the risk of having unpaid parking passes by neglecting to let their customers know that they were no longer sending notifications out prior to expiration dates.Business Response
Date: 03/09/2025
Dear ******* *********,
Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the situation of an expired parking permit.
Our records indicate that you were issued a parking permit that had a clear expiration date, and it was the permit holders responsibility to renew it before expiration. While we strive to provide excellent customer service, including courtesy reminders where possible, the responsibility for tracking expiration dates ultimately falls on the permit holder.
The vehicle was towed in accordance with our communitys parking policies. We understand that this may have been an inconvenience, and we regret any frustration this caused. However, we must enforce parking regulations consistently to ensure fairness for all residents and permit holders.
If you need assistance with future permit renewals, please let us know how we can assist.
Best regards,
Contract TowingInitial Complaint
Date:02/14/2025
Type:Service or Repair IssuesStatus:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/14 between 2:30pm-3:15pm I went to pick up my vehicle that was wrongfully towed. I live in *** and for street parking we need a parking pass. My parking pass was on near the rear view mirror. While it was not hanging all the way down it was on there. When I arrive, I ask to see the pictures they took before paying the $240 fee. Right off the bat they are so rude. They said they cant show me and I would need an attorney. She asks for ID and payment, I didnt have my credit card and I mention to my boyfriend I dont think I brought it and a lady says I dont know why people dont carry their stuff with them thinking I was talking about my ID. When I pay I go out to my car and automatically take pictures before even entering or getting too close to the car, my parking permit is literally there and CAN be seen. I turn back around and go into the office, I try to show them the picture of the car and the parking pass, they do not care to see or hear it, they automatically state that I went in my car and placed it there. Mind you they have cameras everywhere and I KNEW they would pull that card hence I never even opened the door or touched my car. They make no effort to see my evidence or offer any help or contact information. They start yelling, that I need to get my car or they will close the gates. They even said they would call the police which we shouldve, because my pass was where it should have been. I have never came across such rude manipulative people. This was predatory towing.Initial Complaint
Date:12/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract Tow is a rouge towing company. I live at ******************* located in ******* which is managed by ******************************. These tow trucks drivers are given free reign to tow cars. I am a resident and I have had my vehicle towed 8 times. If those eight times, the *** company had to bring my vehicle back. This took about two hours and it was a huge inconvenience. Mind you, I have paid to park with a valid parking sticker and the car was still towed. I even had a rental car of which I drove to the front of the building and ran up stairs to retrieve some work items. I wasn't upstairs 10 minutes before they came and towed my vehicle. A rental vehicle at that. At the time I was on my way to work and over night shift. I called the tow company to bring my car back and they wouldn't I had to call y employer and tell them that I would be late due to the car being towed. I took an **** to the tow pound to retrieve my car because my work equipment was still inside the car and the hazards were flashing and the strobe light was on. They claim they take pictures. I have never seen one picture of the reason why I was towed. The are crooks . There was a 5 day span of which I didn't even know my car was towed due to me being out of town. Let me make this clear. I am a resident who paid to park in the lot and still get towed.Business Response
Date: 01/06/2025
Thank you for bringing this matter to our attention. We understand the frustration that being towed can cause, and we take such matters seriously.
Upon reviewing the situation, we found that the vehicle in question was towed after multiple violations of posted parking regulations. Our company follows strict guidelines with proper signage and enforcement protocols. In this case, the vehicle was towed due to the following infractions:
No parking zones, expired license plates, no parking permits, not providing a rental agreement to secure your vehicle to park, and taking up two parking spaces.
As a towing service provider, we act only when a clear violation occurs. We encourage all drivers to carefully review posted parking rules to avoid future issues.
We value feedback and remain committed to providing professional services to our community. Thank you again for your attention to this matter.
Sincerely,
Contract TowingCustomer Answer
Date: 01/09/2025
Complaint: 22744228
I am rejecting this response because: There are a plethora of excuses given and questionable business practices. There is a lack of communication and alot of ambiguity between management and employees of this company. I definitely feel like they take advatage of the residents of this aparmtent complex. It's sort of a means to make them money regardless of the situation. For example, the Mitsubushi was towed when I ran upstairs for 5 minutes to retrieve a few items before I went to work. When I returned from my apartment i tried to hail the tow truck dow nto stop because I had to be on-duty at my job in an hour. I called the tow company and asked them to summons the river to bring the vehicle back. They would not bring the vehicle back. I was embarresed to call my employer and let them know that I would be late due to my vehcile being towed. I had to get into an **** and go to the tow facility and retreive the vehicle and head to work. This seems to be some sort of game. When I arrived at the towing facility, I am told that the driver took pictures. I asked to see them and was told I could not view the pictures. My question is where are the pictures. In my opinion, there are not any pictures but alot of lies being told. I have included another rental car I had due to my other vehcile being in the repair shop. I sent the agreement to the towing company and extended the agreement with them and my car was still towed. The tow compay brought my car back two hours later which was an inconvience. Attached is the proof. I would like all my monies refunded. Your explanation hold not merit.
Sincerely,
******* *******Business Response
Date: 01/19/2025
Thank you for bringing this matter to our attention. We understand the frustration that being towed can cause, and we take such matters seriously. We have looked into your complaint and nothing has changed.
Upon reviewing the situation, we found that the vehicle in question was towed after multiple violations of posted parking regulations. Our company follows strict guidelines with proper signage and enforcement protocols. In this case, the vehicle was towed due to the following infractions:
No parking zones, expired license plates, no parking permits, not providing a rental agreement to secure your vehicle to park, and taking up two parking spaces.
As a towing service provider, we act only when a clear violation occurs. We encourage all drivers to carefully review posted parking rules to avoid future issues.
We value feedback and remain committed to providing professional services to our community. Thank you again for your attention to this matter.
Sincerely,
Contract TowingCustomer Answer
Date: 01/23/2025
Complaint: 22744228
I am rejecting this response because:I have photos of other vehicles that are supposedly in violation but where never towed. Those pictures will be sent in a seperate email and attached to the claim. I believe I was a target of the towing company. Contract towing claims to have pictures of the violations before they tow an automobile. I have asked to see those photos and have yet to see them. They are not honest. It's like a game of some sort because they have free will to come into a parking lot and take your automobile. As far as an expired registration sticker, I never knew the tow truck driver had police power or authority over an invalid or valid plate sticker. The truth to the matter is, they can't produce any photos. They are given free reign to make money off the residents of this apartment housing complex. I felt like I was a target of the towing company. Which inconvenienced me due to making it to where I needed to go on time or my medication is left in the automobile and can't take it. Again, these photos will be attached in a separate email with my claim number included.
Sincerely,
******* *******
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