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Business Profile

Telecommunications

Airus, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people call from ************ stating they are in a time sensitive matter of filing a civil suit and to call ************. Once I called the number I was cursed out, called stupid, and when asked for their business information to relay to the local authorities/a lawyershe then told me they can contact them on the number I called.. and hung up. This company has called my mother 10xs, they have blown my phone up 8 times today alone. This has to STOP.

  • Initial Complaint

    Date:01/18/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Person named ****** called stated I needed to call back to the office by end of day there was a matter in her office. She did not leave the name of her business on the voice mail. I have looked up the phone number and it is listed as a land line for ********** Stating I have a debt that is not mine and there is legal documents, that will be going to court. This is not the case. Will not disclose original information when asked.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting phone calls that say that theres some sort of matter for defaulting on a loan or something like that in ************************* I dont know who Airus, Inc is. 

  • Initial Complaint

    Date:10/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received robo call listed as from arius

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a recipient of many spam phone calls, I have come to recognize a pattern.Almost all the spam phone calls we receive have phone numbers that were provided by any of a few phone providers.Today we received a spam call.After doing a search of the phone number of the spam phone caller, we determined that the phone number was provided by Airus, Inc.Further, every time I receive spam phone calls traceable to any of the phone providers like Airus, Inc., I file complaints at the appropriate federal agencies.At those agencies, I request that phone providers that fail to vet properly and professionally potential customers should be fined.The widespread problem of spam phone calls will remain unabated until those agencies impose substantial fines on phone providers like Airus, Inc.

  • Initial Complaint

    Date:05/16/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received multiple voicemails from ******************************* that state: This message is to notify you of a pending matter in our office that is in the process of being reviewed today we will be verifying your current address as well as place of employment for delivery of the proper documentation at this time it is your right to contact the office directly at the number shown on your caller ID or press one now to speak with a manager today this will serve as your official notification by phone thank you for your immediate attention to this matter or variations of. Could not find a direct link on ****** to see who these numbers belonged too but thanks to Whitepages I found out the numbers originated from Airus, inc. They non-stop call every day threatening to come to my work. I originally called the number back not knowing who it was (silly me its my area code) and they immediately picked up asking me to verify myself by name. I immediately hung up, but when I called back *67 they did not answer till about the 6-7th ring and they only answered with hello?These people have to stop. They wont.. but someones gotta try.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was cold called by this company, then hung up upon. I called back and received 4 minutes of classical music, followed by an ai voice saying, "you're welcome, goodbye." They called on Sunday May, 5 at 9:16 am cst. This is a violation of business law as it was on a Sunday morning, as well as being a phishing scheme to check for active phone numbers. I am sure they are an access hub rented by scammers in order to show a local number. Companies with such useless purposes should be dismantled and the people in charge should be publicly shamed.

  • Initial Complaint

    Date:04/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Airus has been calling me and leaving messages about debt forgiveness and such. I believe it's a scam and would like the calls to stop!!!

  • Initial Complaint

    Date:03/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassment, spam, phishing calls. Can not call back and get an answer. The voicemail asks for me to leave my name, address, phone number.... Um, you called me?! Non stop when I need my phone for WORK.One example attached. Get a life!

  • Initial Complaint

    Date:03/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammers calling from Arius cease and desist. I'll be making complaints via the Gov't also.

Airus, Inc is NOT a BBB Accredited Business.

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