Customer ReviewsforWilson Sporting Goods Co

I ordered a basketball that was supposed to come with a free pump and bag, but I only received a ball. In talking with CS they stated I was never supposed to get a bag and the pump only came with deflated ***** and since they sent it aired up I don't get the pump. It shows right on my order comes with free pump and bag but since I don't have screen shot directly at the time I placed the order they wont even look into it. Definitely misleading and I am not happy at all.

Hello,Our apologies for the order issue. Per the ******** Services Supervisor, a no charge order has been entered for the bag and pump.Regards,Wilson ******** Team

Purchased an umpire equipment bag with rollers and I have had the bag for maybe 6 months and the zipper pull just breaks off on one of the zippers. I wrote them asking for a fix or another pull I could attach. I was told sorry about your luck nothing we can or will do. I responded with more disappointment and they said out of warranty. I will not be purchasing anymore Wilson products and if I receive as a gift I will return the item. Poor customer service and they don't stand behind their products. I would give this zero stars but the lowest you can go is one star.

Hello,Our apologies for the issue with the umpire bag. Per the ******** Services Supervisor, a replacement bag or voucher will be issued. Once again, sorry for the inconvenience this has caused.Regards,Wilson ******** Team

Placed an order on 10/18 .. 5 weeks later have not received the order .. They never respond to my e-mails. I called and still didnt give me much help . I have been buying Wilson for years and this is the last time !

Hello,Our apologies for the delay. For the inconvenience, the ******** Services Supervisor will take 20% off the cost of the order. FYI, the order is in transit, due for delivery this Friday the 24th.Once again, sorry for the hassle.Regards,Wilson ******** Team

Returned items worth over $450! I still have not received my refund! No one from Wilson emails me back or calls me back. I will never buy anything from Wilson and I will make sure my husband stops buying there as well. No More! Avoid this place at all cost.

Hello,Our apologies for the issue with your order. The warehouse has confirmed the return was received on 11/06/23. Refund processing takes between 6-9 business days once the items are received at the warehouse. If you do not see the refund by the 17th, please contact the Consumer Support Team.Regards, Wilson Consumer Team

I ordered a bat on their 50% off bat day deal. I received a completely different bat than what I ordered and paid for. Communication is horrible. I had to reach out to get basic instruction on the process to get this corrected. Its the companys mistake but Im the one who has to jump through extra hoops to hopefully get my original order. They are treating it as a refund and I was told that I could probably get a code to make another order once I return their mistake and wait for my refund. Thats if the bat will even be in stock by the time I make all this happen. They shouldve created a new order and shipped me the correct bat as soon as I reached out last week to let them know they sent the wrong bat. So now Im being treated like I made the mistake and who knows how long this will take because I have to keep calling to get them to get things going. The company should do what needs to be done on their part to fix the mistake they made but instead they are sitting back and waiting on me (a paying customer) to fix their mistake.

Hello,Our apologies for shipping the incorrect bat. Per the ******** Services Supervisor, a 50% discount code was emailed to use on the purchase of another bat. Once again, sorry for the inconvenience.Regards,Wilson ******** Services Team

Purchased a "Custom" colored Voodoo One 2023 bat in a color listed as "Columbia". Typically this color is basically baby blue, sky blue etc. I received a color that looks to be more gunmetal grey than anything else. I reached out to ******** and on two occasions they have basically responded with, "The bat was made to the specification, and that they can't help with the color because different computer monitors / phone screens etc. will not always depict what the actual color will be. I can understand some variation in colors, that is not my complaint. My complaint is that this bat has no sign of a light color much less blue. A bat at $427 to be so off in color is not acceptable in my opinion. I would welcome the return of this bat to have ******** prepare another bat with the correct color. This is not a customer complaint that is on the side of being "picky", this bat has no resemblance to the one at check out and may as well have been a black bat that they tell me was blue and that there is nothing they can do about it. They list 10+ colors for bats on their site and, as far as the customer knows, who knows what you will actually receive and when you do its yours no question because they said it was made correctly.

Hello,Our apologies for the color issue with the bat. Unfortunately, the production team confirmed Columbia as grey/blue in color. However, the ******** Services Supervisor will be sending an email to request the bat be returned and offer to make a new bat in a different color at no cost. Regards,Wilson ******** Team