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Business Profile

Solar Energy Contractors

WindSoleil
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023 I ordered a solar charge controller from Windsoliel, the next day the owner called me and said he had to cancel my order, he said I could reorder in 10 days, as their credit card system was down. but two weeks later when I received my credit card statement there was a charge for $499.00. I called windsoliel and the owner will not return my money, I have called and talked to him four times, He lied and said he resolved the problem, but when I contacted the credit card company, he had not contacted them, every time I call, he just gives me a new excuse. I had to pay the charge, as the credit card company said I need to resolve problem with ********** myself. He is the owner, ********** **** customer service, and sales manager. I found 87 similar complaints against this company on different forums. I never received any product from Windsoliel. If their credit card system was down, how did they manage to charge my credit card.? I never reordered..

    Business Response

    Date: 12/19/2023

    Hello, We have sent a check to ************************* via mail. We have provided a photo of the tracking no. receipt. He is expected to receive it by this Saturday per the tracking no. Please let us know if there is anything else is needed from us. Thanks

     

    Customer Answer

    Date: 12/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contracts for solar energy system design and installation 09/30/22. In January of 2023 system was somehow cancelled by the company, but was reinstated with new contracts signed. System was installed February 2023. System has yet to be activated! We have contacted the subcontractor, the company and our main energy company over the past 2 months to get the system up and working. Everyone says its not their issue. Come to find out through a very patient energy company worker that Windsoleil never sent in the payment and paperwork to the energy company so that the system switch could be completed. The contact number for the company just rings busy constantly for the past week so you cant talk to anyone. After 7 months we are very frustrated that we are unable to use our solar system and that Windsoleil is not doing their job in this situation! We would love help rectifying this issue.

    Business Response

    Date: 04/28/2023

    We are going to follow up with the energy provider and see when they can come out to do the final inspection for the system. They will be the ones to give us the permission to operate the system. We will contact the clients with updates regarding this to get their system up and running. 

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************************

WindSoleil is BBB Accredited.

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