Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Smart Phone Software

Lightricks Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Phone Software.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial with Facetune App by Lightricks Ltd. I tried to cancel prior to the free trial but Apple was unable to help me and gave me the business direct information. They have been unresponsive. I ended up being charged after the free trial and they stop responding when I send them the documentation they requested. All I want is to cancel the subscription and my $59.99 refunded.

  • Initial Complaint

    Date:03/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial of the Light Leap video editing app via the ****** Play store on March 14th. I received an email reminding me that the free trial was coming to an end on March 21st and I immediately canceled the app. On March 24th a charge appeared on my bank statement for $69.99, a full-year subscription charge for the canceled app. I immediately emailed the company informing them I had already canceled my subscription and requesting a refund. They replied asking for further information, which I supplied. I have since repeatedly attempted to contact them regarding this matter and have not had any further response. I checked their website and they still had my subscription listed as active, which I canceled AGAIN. I have never used this app and have no intentions of using it in the future. I have attached proof of the cancellation and the withdrawal from my account.

    Business Response

    Date: 04/03/2023

    Hi,
    We appreciate you taking the time to write to us. Our automated system detected that your email is likely inquiring about canceling a subscription or requesting a refund. If this is correct, please follow the steps below to do so.
    If this is incorrect, please reply to this email and your request will be passed to one of our Customer Experience Specialists to review and help as quickly as possible.
    Here is a list of ways to cancel a subscription:
    To cancel a subscription activated via the App Store, please follow Apples instructions here.
    To cancel a subscription activated via the ****** Play Store, you can follow ******'s instructions here.
    To cancel a subscription activated via the Lightricks Payment System, head to account.lightricks.com > Sign in with the same option used to activate the subscription > tap Cancel your subscription.
    If you'd like to request a refund, please read the options below and follow the relevant steps:
    If the purchase was made via the Lightricks Payment System, please send us the invoice. If you cannot locate the invoice, please send us the associated email address, the last 4 digits of the credit card and a screenshot of the charge as it appears on your bank statement.
    If the purchase was made via the ****** Play Store, please send us a copy of the ****** receipt.
    If the purchase was made via the App Store, please reach out to Apple Support as all issues dealing with payments and refunds are dealt with directly by them, we have no access to your payment information. In addition, we have included here a helpful article with tips on ways to request and get a refund from Apple.


    Of course, if there is anything we can do before you make this decision, please let me know and I'll be happy to assist further.

Lightricks Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.