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Business Profile

Security Guards

Titan Security Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted a position as a 3rd shift Security Officer at ******** location, agreeing to work from Wednesday to Saturday, 11 pm to 7 am, at a rate of $19.00 per hour. I signed the employment agreement and possess all necessary documentation confirming my acceptance. Despite this, I was repeatedly informed that the company was awaiting the arrival of my uniforms.Subsequently, Jermella, a portfolio manager, instructed me to meet with the building's Director. However, she later claimed that "just because you sign a job offer doesn't mean that you have the job," which I believe contradicts standard employment practices regarding job offers and acceptance.I received an official welcome email from Titan, further solidifying my belief in my employment status. Nevertheless, Jermella later contacted me to inform me that the Director had chosen another candidate instead of me, citing my piercings as the reason for this decision. I perceive this action as discriminatory since I had not yet commenced employment

    Business Response

    Date: 06/06/2025

    Thank you for bringing this matter to our attention. We understand the concerns raised regarding the offer of employment and subsequent communications.

    Upon review, the individual in question was extended a conditional offer for a 3rd shift Security Officer position at a ***************** property. As is standard in our hiring process, all offers are contingent upon meeting site-specific requirements, and client approval. While the individual did sign an employment agreement and received a welcome email, the assignment was not fully finalized until the candidate met with the on-site management team and was approved for hire at that particular location 

    It is our understanding that the management team ultimately decided to proceed with a different candidate.

    We regret any confusion this may have caused and want to clarify that no discrimination occurred. We remain committed to fair employment practices and would be happy to consider this individual for alternative placements that align with their qualifications and preferences.

    Should the individual be open to other opportunities with Titan, we encourage them to reach out to our recruiting team so we can explore potential matches at other client locations.


    Customer Answer

    Date: 06/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

Titan Security Group is NOT a BBB Accredited Business.

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