About

Local BBB:

BBB of Chicago & Northern Illinois

BBB File Opened:

3/26/2009

Business Started:

12/1/2008

Business Started Locally:

12/1/2008

Business Incorporated:

12/22/2010

Type of Entity:

Corporation

Alternate Names:

ImproveNet

Business Management:

Mr. Noah Mishkin, VP of Operations

Jacob Hurwith, Marketing Manager

Additional Information

Refund and Exchange Policy

2. Pricing, Payment and Refund Terms

2.1. Upon Enrollment, we will initiate an account for you (your "Account") and debit your Credit Card in the agreed amount, which amount will constitute your Enrollment Deposit.  The Enrollment Deposit will be added to your Account balance.  The Enrollment Deposit, all amounts prepaid to your Account and all credits to your Account are non-refundable.

2.2. The purchase price of each Lead is based upon the type of Construction Services requested by a Consumer, as set forth in the pricing schedule on the Website. You will be notified of any changes to the pricing schedule not less than seven (7) days prior to the effective date of any such change.  Upon Enrollment, you will select the maximum dollar value of Leads that you agree to purchase each month ("Monthly Lead Budget").  You may change your Monthly Lead Budget by modifying your Account.  We will automatically provide you with Leads up to the dollar value established by you from time to time.  To ensure that all funds in your account are used to purchase leads, you agree and authorize us, in our sole discretion, to provide leads for you with a value up to twenty dollars ($71) in excess of your Monthly Lead Budget. We may periodically provide discounts and incentive programs to you, the terms of which shall be limited to that particular discount or incentive program which shall not otherwise modify the terms of these Terms and Conditions.

2.3. We will issue an invoice to you whenever your outstanding balance due on your Account exceeds Twenty Dollars ($20.00) or, in our sole discretion, some higher amount for which you shall from time to time qualify based upon your good payment history.  We will also issue an invoice to you when you begin any month with a balance due.  You can access an electronic statement of your Account through the Website. Past due balances will be subject to a late charge of Nine Dollars ($9.00) plus two percent (2%) per month or the maximum amount permitted by law.  In addition, each returned payment shall incur a twenty dollar ($20.00) fee.  We may turn over a past-due account to a third-party collection agent or counsel and file a report with credit rating agencies.

2.4. We have no obligation to provide you with a refund or credit for any Leads, whether or not a Consumer elects to use your Construction Services.  In our sole discretion, we may issue a credit to your Account, if:

2.4.1. You receive one or more Leads in the wrong Construction Service category, provided, however, we may adjust the purchase price in lieu of providing a credit;

2.4.2. You receive a Lead with a non-working or incorrect phone number or incorrect email address or where the Consumer provided a false name; provided, however, we will not provide a credit if the Lead does not have the correct address but all other information is correct;

2.4.3. We determine that the Consumer never requested to be placed in contact with a contractor or sought information through us pertaining to Construction Services; and

2.4.4. Our system provided a Lead in error.

2.5. All credits to your account shall be issued at the Company's discretion, and only if requested within seventy-two (72) hours after delivery of notification of the Lead to you.  Any credit for a Lead shall be deducted from your unpaid invoice in an amount equal to the purchase price of the Lead for which the credit was requested. If the invoice for the lead for which you are requesting credit was already paid, then the credit shall be applied to the current open invoice. No credits will be issued as refunds for leads in which the invoice has already been paid.  Notwithstanding any credits to your Account, you acknowledge and agree that you are obligated to pay for all Leads provided by us and credits can only be applied to the future purchase of Leads.   By agreeing to these Terms and Conditions, you acknowledge and agree that you understand our refund and credit policy.  Any and all fees paid by you to us constitute an advertising fee and shall not be construed to be a referral commission dependent on your successful completion of Construction Services requested by a Consumer.  In the event a fee or payment is prohibited by law or violates any applicable law, it shall not be due or payable.

2.6. Lead Credits are issued to a CraftJack member at our discretion and cannot be transferred between accounts or between users. Lead Credits cannot be bartered, exchanged or sold. Lead Credits are a promotional offer and are not payment instruments. Lead Credits are issued without any exchange of money or value from you and you have no vested property right or interest in them. Lead Credits are provided on a promotional basis only, have no cash or other value  and cannot be redeemed for cash or its equivalents by themselves. We reserve the right to limit or cancel your Credits in our sole discretion if we determine that you have violated these Terms of Service, or if we terminate your account for any reason. Lead Credits are only valid during your CraftJack membership, and will expire upon membership termination.

Business Categories

Sales Lead Generation, Internet Services, Internet Marketing Services, Business Associations