Business ProfileforBankers Life Securities, Inc.

I couldn't figure out how to leave a review on your website, so I'm sending this here (and in a few other places). I'm currently working with an agent to have my *** rolled into a 403(b) or similar account. At around 12 noon today we spoke with an agent named ****. After providing my social security number to look up my policy information, we were told that I did not have an account with Bankers Life. We mentioned our intent of the call at the start of this exchange, but it took repeating my SSN several times before **** came to the conclusion that we had contacted the "wrong company." As a former Bankers Life agent, I am aware that there are different divisions of the company that handle different types of products; I would not go as far as to deem them entirely separate companies. When **** shared this information with us, he had a very condescending tone. As I questioned a possible survey to leave my feedback on the call or a supervisor with whom I could speak to share this feedback, **** snapped that there is no such forum. He inquired why I was interested in leaving feedback; when I responded that I did not appreciate his tone, he claimed he did not have a tone and then hung up on us.This is completely unnecessary and unacceptable behavior from someone who is working in customer service. If **** cannot provide information without speaking down to people and insulting our intelligence, then perhaps he should consider a different line of work. I hate that I do not have more specific information to provide regarding the agent to whom I am referring, but I wanted to make sure that this experience is documented.