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      Country
          Country

          Find a Location

          McDonald's USA, LLC has 891 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • McDonald's USA, LLC

              110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607

              BBB Accredited Business
            • McDonald's USA, LLC

              230 South State St. Chicago, IL 60604-2004

              BBB Accredited Business
            • McDonald's USA, LLC

              McDonald's Plaza Oak Brook, IL 60523

              BBB Accredited Business
            • McDonald's USA, LLC

              1704 Plainfid Rd. Joliet, IL 60435

              BBB Accredited Business
            • McDonald's USA, LLC

              14601 Pulaski Rd Midlothian, IL 60445-2826

              BBB Accredited Business

            Business ProfileforMcDonald's USA, LLC

            Restaurants
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.08/5stars

            Average of 305 Customer Reviews

            Customer Complaints

            412 complaints closed in last 3 years

            195 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/2010

            Years in Business: 69

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            McDonald's USA, LLC has 891 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • McDonald's USA, LLC

                110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607

                BBB Accredited Business
              • McDonald's USA, LLC

                230 South State St. Chicago, IL 60604-2004

                BBB Accredited Business
              • McDonald's USA, LLC

                McDonald's Plaza Oak Brook, IL 60523

                BBB Accredited Business
              • McDonald's USA, LLC

                1704 Plainfid Rd. Joliet, IL 60435

                BBB Accredited Business
              • McDonald's USA, LLC

                14601 Pulaski Rd Midlothian, IL 60445-2826

                BBB Accredited Business
              BBB File Opened:
              1/1/1971
              Years in Business:
              69
              Business Started:
              3/2/1955
              Business Started Locally:
              3/2/1955
              Business Incorporated:
              9/27/2004
              Accredited Since:
              1/1/2010
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • McDonald's Restaurant
              • McDonald's Corp
              • McDonald's Corporate Headquarters
              Business Management
              • Ms. Kathy Andersen, Customer Service Manager
              • Ms. Katherine Hartley, Corporate Counsel
              Contact Information

              Principal

              • Ms. Katherine Hartley, Corporate Counsel
              Additional Contact Information

              Fax Numbers

              • (630) 623-3994
                Primary Fax

              Customer Complaints

              415 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/13/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order on the McDonald's app. The order wasn't delivered. I contacted ******** and they couldn't get ahold of the driver. I contacted the store and the "2nd shift manager" told me he couldn't refund my order or remake it unless I came into the store. I wasn't able to go there that late at night, which is why I placed the order for delivery. He said his "orders manager" had "just left", but he would take my name and number and have him call me to "process it tomorrow." No one ever called.I didn't get my order. I don't live near the store to go there. I need my money refunded since it wasn't delivered. My order number is: 04fad I've attached the receipt.
              Read More

              Customer Reviews

              305 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gerald H

              1 star

              03/25/2024

              I like eating at the McDonalds located at ************************************************************. The credit card reader at this McDonalds tries to get customers to round the cost of their meal up to the nearest dollar. Why would anyone want to do that? I could understand someone might want to do this if they were paying with cash and did not want a pocket full of change. With inflation as high as it is why would anyone want to pay extra for a meal? In order not to have the cost of a meal rounded up to the nearest dollar you have to touch the correct text on the card readers touch screen. The card readers touch screen displays two small rectangles with text in them. The text in one rectangle says McDonalds can round the cost of your meal up to the nearest dollar. The text in the other rectangle says you do not want McDonalds to round the cost of your meal up to the nearest dollar. The two rectangles are very small. One rectangle is above and next to the other rectangle. It is difficult to touch the correct rectangle with a finger. Why did McDonalds not space the rectangles farther apart to make it easier for customers to touch the correct rectangle? I have accidentally touched the wrong rectangle every time that I have tried to touch the rectangle saying I did not want the cost of my meal rounded up to the nearest dollar.I am also having a problem that the electronic cash register at this McDonalds is charging the wrong price for my meal. The display on the electronic cash register displays the correct meal that I ordered but then charges too much for the meal. I pointed this out to the manger. She did not seem concerned that the electronic cash register was charging the wrong price for meals. I have experienced this problem several times recently at this McDonalds.

              Local BBB

              BBB of Chicago & Northern Illinois

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