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Find a Location

Home Partners of America LLC has 1 locations, listed below.

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    Business ProfileforHome Partners of America LLC

    Rent to Own Real Estate

    At-a-glance

    Customer Reviews

    2.48/5stars

    Average of 149 Customer Reviews

    Customer Complaints

    87 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Helping people move into great homes with Home Partners Lease Purchase Program 

    Business Details

    Location of This Business
    120 S Riverside Plz Ste 2000, Chicago, IL 60606-6995
    BBB File Opened:
    3/6/2015
    Years in Business:
    11
    Business Started:
    6/7/2012
    Business Started Locally:
    6/7/2012
    Business Incorporated:
    6/7/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Dede Berdelle, Associate General Counsel
    • Ms. Jackie Grant, Manager
    • Mrs. Jennifer Deason, CEO
    • Mrs. Heather Dystrup-Chiang, COO
    Contact Information

    Principal

    • Ms. Dede Berdelle, Associate General Counsel
    • Ms. Jackie Grant, Manager
    • Mrs. Heather Dystrup-Chiang, COO

    Customer Contact

    • Ms. Jackie Grant, Manager

    Customer Complaints

    87 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I applied for the lease to purchase program with Home Partners of America. They approved me and my wife for the program telling us as long as we follow the guidelines and stay within a purchase price of $650k and a not to exceed the $3040 a month lease/rental price (which are predetermined on the listings on their site). After submitting the first property they disqualified it due to being 10sqft to big with the county records. So we went back found 4 more house to submit. 3 of which passed their guidelines with flying colors only for the deals to not go anywhere due to Home Partners of America low balling all 3 by over $150k. The 4th house was not able to be submitted by my realtor due to being submitted by another agent. My realtor and I have called and emailed to get better information about what to be looking for or what it is they are basing the approval on to as give us a better understanding on how to make this work. I feel like my time has been wasted by false promises and lacking of information being giving to potential clients to be successful. I would like for them to be more transparent with this program as it has displaced me and my family as we left our home with hopes of buying one with this program that we are approved for, but have been unable to do to these issues. I know Im not the only family that is dealing with this, but would like to be a part of a solution for those in my situation as well as making sure no one else is effected by this problem.
    Read More

    Customer Reviews

    149 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nicole B

    1 star

    03/22/2024

    Approved for 550k so they attempt to put down 374k on a house. It looks like they want a huge profit. Sellers wont bite for 374k on a house worth 500k. They get all of your rent plus wanted to sell the house back to me for 413k in a year. It would have been worth it to me if they would have put a comoetitive offer for the seller on the table.Not exactly sure how they are helping anyone.Obm

    Home Partners of America LLC Response

    03/26/2024

    Hi ******. We understand your frustration, however, we are closely monitoring the market and making offers to ensure that we are putting residents in a position to be able to purchase the home back from us when and if they decide to down the line.

    Local BBB

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